--- description: Learn more about ServiceM8. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceM8 Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Work Order Software](/directory/705/work-order/software) > [ServiceM8](/software/9983/servicem8) # ServiceM8 Canonical: https://www.getapp.com.au/software/9983/servicem8 Page: 1 / 14\ Next: [Next page](https://www.getapp.com.au/software/9983/servicem8?page=2) > ServiceM8 is a job, staff \& client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails \& texts, job notes \& photos, online bookings, forms, asset management, invoicing \& payments. > > Verdict: Rated **4.5/5** by 311 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceM8 A better system for trades \& services ServiceM8 solves age-old issues experienced by field service businesses, transforming how you communicate and manage scheduling, jobs, staff \& customers. ServiceM8 instils great process and workflows to help you get work, get it done \& get paid. Customer service Better scheduling, automated reminders, integrated Caller ID, and templates for emails, texts, quotes \& invoices ensure professional client communication \& better customer service. Productivity \& efficiency With fast quotes, automated communication, smart scheduling, integrated navigation \& easy job documentation, you can win more work, complete it faster, and earn repeat customers. Cash flow With the ability to invoice \& collect payment on site through the ServiceM8 app, or online, and set automated payment reminders to customers, your business gets paid as soon as possible. Visibility \& control All job statuses, scheduling changes, staff locations \& updates sync across the business in real time. Work from anywhere and run the business from the palm of your hand. Central administration \& record keeping A central, cloud-based record of all client details, job history, notes, photos, quotes, invoices, forms \& client communication, in one paperless system. Lifestyle \& Customer Success Better processes, automations and the ability for staff to finalise jobs on site means business owners don’t need to work into the night on paperwork \& invoicing. This means you can rediscover a love for your job and the reasons you started your business, and create the lifestyle you want. If business growth is your version of success, ServiceM8 provides a platform to help you achieve this. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 311 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceM8 - **Founded**: 2010 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Five capped plans to choose from to suit your business size \& requirements. Unlimited users for one monthly price. Plans bundle job credits, SMS credits \& add-ons into a single monthly price for your business. No contracts, setup fees or 'per-user' fees. 14-day free trial. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States ## Features - API - Absence Management - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Asset Tracking - Audit Trail - Automated Quoting - Automated Scheduling - Automatic Backup - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management ## Integrations (10 total) - Deputy - Google Calendar - MYOB Business - Mailchimp - Microsoft 365 - QuickBooks Online - Stripe - Workato - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Work Order Software](https://www.getapp.com.au/directory/705/work-order/software) ## Related Categories - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) - [Quoting Software](https://www.getapp.com.au/directory/341/quoting/software) - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) - [Business Management Software](https://www.getapp.com.au/directory/581/business-management/software) ## Alternatives 1. [FieldPulse](https://www.getapp.com.au/software/105687/fieldpulse) — 4.6/5 (425 reviews) 2. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1435 reviews) 3. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5120 reviews) 4. [Skimmer](https://www.getapp.com.au/software/113919/skimmer) — 4.9/5 (226 reviews) 5. [Fieldd](https://www.getapp.com.au/software/133299/fieldd) — 5.0/5 (142 reviews) ## Reviews ### "Easy Yet Powerful Job Management Software" — 5.0/5 > **Tom** | *12 September 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: It is extremely easy to use by both office and field staff. It has many powerful additional features Nothing about this software is complicated and yet it is as powerful as most other programs on the market. > > **Cons**: Other than a few very minor changes that is not worth listing, I honestly cant think of any cons. > > After 5 years on another software program, I spent 6 months wanting to find a more advanced program that will take my business to the next level. I overlooked servicem8 at first thinking it was a bit simple, but after a terrible experience with another program, I went over to servicem8 and found all of the supposed advanced features I had been searching for where there, and what's more they were much simpler to use. If you're in a service based business, doesn't matter your field, you should check out this program. ----- ### "Great for a start up" — 5.0/5 > **Jason** | *3 November 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Great software for a startup company or even a large company. I Love the fact that when we started out we could easily afford this software and as we grew we could level up the software and still afford it. Similar software would have broke us be for we even got started plus servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs. We will use Servicem8 forever and recommend it regularly. > > **Cons**: customer support is email or chat only and sometimes I need immediate help and cant get it that fast. But a small price to pay for such great and affordable software. > > Great\! ----- ### "customer service is awful" — 1.0/5 > **kristopher** | *9 October 2023* | Construction | Recommendation rating: 0.0/10 > > **Pros**: not much the customer service is so unless > > **Cons**: use commusoft the service m8 customer service will cost you money on your customer > > not great ----- ### "Small Service Business Gold" — 5.0/5 > **Verified Reviewer** | *2 August 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I've tried multiple platforms for my small handyman/remodeling company. ServiceM8 is by far the best value for the money. Easy to use, Easy to setup and it integrates with QuickBooks. I use it every day and could not imagine keeping up with clients, contractors and jobs without it. > > **Cons**: Only con -- it only works on Mac/IOs platforms. I completely understand why they've made this decision, but it is limiting. It's also feature-lite, if you need something beefy this may not be for you, but for a small business that only needs the basics, it's without equal. > > I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period. ----- ### "no geniuses required" — 4.0/5 > **Ruby** | *12 December 2018* | Construction | Recommendation rating: 9.0/10 > > **Pros**: it does what it is supposed to do and you don't need to be a genius to do it. > > **Cons**: I am pretty happy with it, it is not full of extra features that would intimidate my not so tech savy guys > > My main worry was that my service guys would have a hard time going from paper to tablets but after a small learning curve they have adapted quite nicely and love the easy of use of this software ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.com.au/software/9983/servicem8?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9983/servicem8) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data