--- description: Learn more about Zuora. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zuora Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/23/payment-management/software) > [Zuora](/software/9966/zuora) # Zuora Canonical: https://www.getapp.com.au/software/9966/zuora Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/9966/zuora?page=2) > Zuora is the global leader in Relationship Business Management solutions, helping companies in transition to the Subscription Economy. Enterprise leaders and high-growth companies use Z-Business, Zuora’s multi-tenant cloud platform to launch, scale, and monetize subscription services. > > Verdict: Rated **3.9/5** by 54 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zuora With Z-Business you can: -Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility -Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations. -Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 54 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zuora - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Please contact Zuora for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - ACH Payment Processing - API - Accounting - Alerts/Notifications - Audit Management - Billing & Invoicing - Billing Portal - Billing Rate Management - CRM - Cancellation Management - Contact Database - Contingency Billing - Contract/License Management - Credit Card Processing - Customer Accounts - Customisable Invoices - Customizable Reports - Customizable Rules - Debit/Credit Card Processing - Deferred Billing ## Integrations (4 total) - NetSuite - PayPal - QuickBooks Online - Salesforce Sales Cloud ## Support Options - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) ## Related Categories - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) - [Shopping Cart Software](https://www.getapp.com.au/directory/97/shopping-cart/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Subscription Management Software](https://www.getapp.com.au/directory/574/recurring-billing-and-subscription-management/software) - [Recurring Billing Software](https://www.getapp.com.au/directory/1591/recurring-billing/software) ## Alternatives 1. [Xero](https://www.getapp.com.au/software/1671/xero) — 4.4/5 (3273 reviews) 2. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26304 reviews) 3. [QuickBooks Online](https://www.getapp.com.au/software/20428/quickbooks-online-edition) — 4.3/5 (8395 reviews) 4. [Abby](https://www.getapp.com.au/software/2062487/abby) — 4.7/5 (603 reviews) 5. [Bookipi](https://www.getapp.com.au/software/2065456/bookipi) — 4.8/5 (176 reviews) ## Reviews ### "Our company loves Zuora\!" — 5.0/5 > **Verified Reviewer** | *5 June 2018* | Recommendation rating: 7.0/10 > > **Pros**: Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones. > > **Cons**: Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about. ----- ### "Pricey, but good for the right size of company" — 4.0/5 > **Jeff** | *15 December 2020* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The software has a lot to like. The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well. We were able to integrate it, and we spend most of our days in this software from a customer team side, as it is our source of truth for billing and products. > > **Cons**: The launch was rough. This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side. It ended up being fine, but we spent a lot of dev resources to keep it functioning. That was certainly not ideal, but very likely it was due to us not asking the right questions. The other con is that it is a pricey software, and becoming a giant organization. Getting support is a challenge as it seems to be entirely disconnected from every other part of the organization. It is the most enterprise software buying/negotiating/"you have to get a consultant to build out this part of that" experience that we have had outside of SalesForce. New features that come out are good, but siloed and very pricey. Granted, they are a public company and have to deliver value to shareholders. > > We had a devil of a time implementing it, and there is an appetite to replace if possible. It is so big, and challenging. It feels like we should retain a developer just to help the experience between our systems and Zuora. With a better, more thoughtful integration on the front side, I am sure that much of it could be resolved before ever being a problem. It did solve some specific pains, and it does the job (however expensively). ----- ### "It’s so slow, it has delayed my sales process by A LOT" — 2.0/5 > **Valerie** | *8 June 2019* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: That it’s in English? Not many I can think of. > > **Cons**: It’s so PAINFULLY slow. I can’t count the amount of times I was on the phone with the prospect trying to build them a quote and it would just stop working. It may be good for a 1-line item business with no price customization, but as soon as you enter more than 2-3 products and, God forbid, change the price or something, forget it. It’ll die on you. To generate a PDF takes 30minutes. Can you afford to keep the customer with a credit card on the phone for 30 minutes? Yeah, a lot of them might just say “call me back when it’s working” - and good luck chasing them. > > Very, very slow and laggy. When our management asks our sales teams what’s the one thing they could help us with in order to sell more, we all say “FIX ZUORA”. I honestly think I’d be better off creating a quote template in a Google doc. ----- ### "A previous Billing manager - Used Zuora" — 4.0/5 > **Chase** | *15 June 2018* > > **Pros**: The \#1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups. > > **Cons**: When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update). ----- ### "Best Billing Platform For Subscription Business" — 5.0/5 > **Shiawtian** | *6 June 2018* > > **Pros**: I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription > > **Cons**: I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/9966/zuora?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9966/zuora) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data