--- description: Learn more about Zoho CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/759/construction-crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.com.au/software/9908/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.getapp.com.au/software/9908/zoho-crm?page=2) > Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat. > > Verdict: Rated **4.3/5** by 6964 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho CRM Segment customers based on purchase patterns, analyze webform statistics and conduct webform A/B tests. Identify marketing campaigns with the highest ROI and discover sales trends with customizable quadrants and cohorts. Access Zoho CRM dashboards via the analytics app on the phone. Personalize purchase stages and actions of customer's journey and improve decision-making with a prediction builder. Use AI-based email analytics and assignment rules while simplifying data collection with contextual and customizable forms. Create multiple pipelines based on geography and other parameters. Enjoy review processes with assignment and comment functions. Improve customer experiences with in-depth services and appointments features. Access custom signals, calls and email workflows for flexible communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6964 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (69 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Construction CRM Software](https://www.getapp.com.au/directory/759/construction-crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.com.au/directory/339/lead-management/software) - [Social CRM Tools](https://www.getapp.com.au/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Dynamics 365](https://www.getapp.com.au/software/90844/dynamics-365) — 4.4/5 (5811 reviews) 5. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "A Flexible, Powerful Tool for Streamlined Healthcare Operations" — 5.0/5 > **Mohamed** | *26 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration. > > **Cons**: The initial setup for Zoho CRM can be time-consuming, but the extensive support and documentation help make the process manageable. > > Zoho CRM has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended\! ----- ### "Zoho CRM is a great workplace tool" — 5.0/5 > **Sherry** | *20 September 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I love Zoho CRM for so many reasons. One: We keep track of all of our staff, clients and vendors in one place. Two: It integrates wonderfully with Zoho invoice. Three: I can customize the customer information with the information I need to be there. Four: it integrates wonderfully with our website forms allowing a client to fill out a form and it automatically goes right into zoho CRM. > > **Cons**: What I like least about Zoho CRM is that while with Invoice we can have several of our staff set up, users cost more per user in the CRM. I also dislike the limits of certain fields used unless you pay more, but I know that's all CRMs. > > My overall experience with Zoho CRM has been so helpful to our company with the integration with our website forms and invoice system that our previous company before the pandemic used it and we went right back to it with the new company after the pandemic. ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14 May 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Cons**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Zoho CRM - Dependable and Versatile" — 5.0/5 > **Manish** | *27 January 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best thing about Zoho CRM is that I can automate my work to some extent. I can send follow-up emails through automation and can automate other repetitive work as well. This saves a lot of time. > > **Cons**: It has a lot of buttons, menus and options. For a new user, it can be overwhelming for some time to get used to it. It feels like entering a cockpit. It took me about 3 months to get used to it's complexity > > My overall experience with Zoho CRM has been great. I like how once I got used to it, everything felt so organized (like it can never be better than that). It is a dependable tool. Takes time to learn and needs to be configured according to your comfort and requirements, but at the end of the day, it pays off. And ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Verified Reviewer** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Cons**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- Page: 1 / 280\ Next: [Next page](https://www.getapp.com.au/software/9908/zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/9908/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data