Lucidchart Reviews

Its interactive and agile design is one of its greatest advantages since it does not require at all to spend time learning to diagram, work collaboratively or use the tool's functionalities. It has a high degree of usability and allows us to make almost any diagram, among them we can mention: UML diagram, iPhone/android mockups, workflow diagram, flowchart, org chart, data flow, kanban diagrams, and much more.Its integrations provide us with functionality to work collaboratively in environments such as MS TEAMS and its adoption in the organization is fast and intuitive.

Lucidchart is great at what it does. We may try to ask for more of its scope and in many cases, it will not disappoint us, however if we are looking for a sophisticated design application that has powerful functionality related to specialized rich text fonts, color palette registration, a grouping of objects to create custom libraries in a project, to name a few examples, we are going to need to evaluate some other option, but if what we want is to work in agile and collaborative environments, Lucidchart is undoubtedly one of the best options today.

Very intuitive and easy to use business process mapping software that can be used through the browser. I was looking for a MS visio replacement to run workshops with and this met my needs. I like the pre-built templates and the fact that i can have my colleague update the same business process map at the same time im using it (only available if you upgrade). The ability to publish to a MS visio format and a weblink is also useful. You can access the software directly on your browser as a SAS so it doesnt require any installation of software which makes it convenient if you're jumping between computers (it allows you to access your diagrams anywhere since its stored on the cloud)

-There's some minor glitches when mapping out business process lanes and performing some of the tasks. Formatting the process maps can be annoying sometimes and it does not have all the formatting customizability that a more robust business process mapping tool like MS visio has. Sometimes the browser is not responsive if you go idle for too long.
-I don't like the fact that users need to register/create an account if I want to share the published link with my business process maps to them
-Costs are kind of a turnoff because I'd rather pay a one time fee rather than a subscription cost since its not every day you'll be using this software

There are many features we loved about this software, some of them are the vast variety of charts and diagrams to choose from. We have practically all of the schemes needed to develop a robust data management solution. In addition the tool is very intuitive so we needed almost no training nor research to use it.

The one feature they could improve is the documentation tools, we believe it could be a little more simpler to work with. Another con could be the community, we reach for help and didn't fin much support.

Lucidchart is web-based therefore work can be done or accessed from anywhere, it is easy to use. Importing and exporting data and diagram is simple. It has vast library of shapes and templates, it allows to modify template according to your requirements. Arrows can be easily used, it provides option to jump arrows, layers may be used for better diagramming.

While working in a browser, you can only create charts; web application cannot work offline. Some templates are not easy to use but tricky and need time to understand. It provides insufficient icons and not allow to search icons externally, icon cannot be resized as well. You cannot arrange the layer as a whole.

The features I like most about this software is the easy set up and I can get going right away. The quick virtual tour is very helpful when it comes to knowing all the different available features. Collaboration is awesome in real-time. Excellent customization available. I have my own template sets and custom shapes that I use most often saved to my favorites. I have also categorized it my diagram type and project type. Lucid just allows you to configure anything you can think of and that is what makes it super powerful. Version history feature and status label on the diagrams comes in handy to track revision control as well. Layers are one of my favorite features because it allows to showcase multiple views of a diagram without taking up too much real estate and is so easy to show/hide based on user preferences. The different ways to share and collaborate like publish links, pdf, png, hyperlinks etc. are super useful to share and collaborate on documents even if the feedback giver is not proficient with Lucidchart.

The community is not very helpful. The moderation of the community can be better and it would be nice to have specific channels than one open community as most of the content I see there is irrelevant to me. Notifications are easy to miss and doesn't really catch your attention. It's not possible to share folders within a Team Folder which is constraining because then I have to share the whole workspace with someone that I don't want to just so they can access a specific folder or file. Permissioning is tricky as it works sometimes but doesn't work other times. I have to do some extra manual work to pretty up the diagrams and make it fit the canvas all while the content can still be read and visible. It would be nice if that was automated.

I think the extensive library of templates is the most important gift this program offers. I can get into the program and scan for a wide variety of template / tool options that I can then deploy. Sometimes, I'm not necessarily sure of what I need, and I can scan a variety to be able to get something that is close and/or I can modify quickly to be able to use for my work. This has really helped speed up the quality of my reports. While there are other programs that do similar work, I really operate better with this type of software because it isn't complicated; I just remember trying to do the same thing with Vizio or PowerPoint and nothing was working at the level of design I needed. I also tried Infogram and it was too much work. This was the just right option for me.

I love the templates, BUT, some of them can be really tricky to use. You have to spend time with a few of them figuring out the controls to be able to get exactly what you want. So it isn't a turnkey solution in the strictest sense, and it's not entirely intuitive either. The file depot is good, as I can go and find old documents. But I need to be really careful. If I don't duplicate something it doesn't maintain an old file, and I or a colleague can write over something and there isn't the same "revision history" that exists in other cloud-based solutions.

Pros

First, let me say that it is the first diagram and flow chart system I have ever used but that is only because I have never needed another. Lucidchart has a huge selection of pre-made templates for different projects from flowcharts to floorplans and everything in between. It’s drag and drop interface allow for easy custom charts or modification of the premade templates. With the reasonable price plans available (including a FREE Plan) there is an option for you to get your own online storage which is great to keep all your charts and diagrams available online to access in a pinch, but if you need a chart or diagram download there are many different download options available including one of my personal favorites the .png format. It’s worth mentioning that if you’re a student there is a free upgraded account you can get.

Cons

If you don’t upgrade to a paid account you will not get much space to save documents but this isn’t an issue if you just download them all, but again you won’t have access to them at that point. Additionally, the site is slow loading the first time you log in but it’s not too bad.

I like that Lucidchart provides a lot of collaborative features, allowing team members to participate in making workflow charts, org charts, and much more that we need, and the easy-to-customize ready-made templates help us get the job done smoothly. I particularly like how Lucidchart handles organization charts because we can specify the number of sub-levels, add all of the organization's employees, and link them to the line officials within the departments by the proper functional relationships. We can also add their photos, write their names and job titles, and add links to easily access the member's job history. It's also great that we can make more than one sub-organizational chart and connect them directly to the main one. This lets us clearly explain a lot of details.

Everything in Lucidchart is structured and easy to use. I thought at the beginning that coordinating the sizes of the different components and linking them to one other on the board hard affair, but with practice, it turned out that it is pretty simple.

I appreciate that Lucidchart has an intuitive user interface, along with a vast selection of features that make creating diagrams simple and fast. Its collaborative capabilities are incredibly beneficial for group projects, and the wide array of templates and shapes make producing visually stunning diagrams incredibly effortless.

I don't have any particular dislikes; everything is understandable and straightforward. You can quickly remove something without compromising the system you have put in place.

I particularly like the web urls that you can embed in other pages that update easily

This is a mid level product at an entry level price so it's not as sophisticated as other products but the price makes up for that.

User interface and functionality are amazing for a web app. It honestly feels like you are using OmniChart, OmniGraffle, or other traditional computer app. It’s hard to believe Lucid is operating wholly in a web browser.

The inability to create a shared link for a non-Lucid user to access is really bothersome. This functionality is present in Lucidspark - the “brainstorming” companion to Lucidchart. But not in the latter. I’ve recommended adding this feature to Lucidchart. It feels like a no-brainer.Also, it’s not inexpensive. Would love to see the cost lowered so that I could afford to purchase licenses for some of my external collaborators.

I used Lucidchart for 11 months for creative project management, diagrams, org charts, and wireframing. I was extremely impressed with how user-friendly the platform was. The diagram creation tools were intuitive and allowed for the quick creation of professional and visually appealing graphics. I also appreciated the ability to work collaboratively in real-time with colleagues, which led to increased productivity and better-quality outcomes. Integrations with other applications such as Google Drive were also very convenient.

Although I was very satisfied with the user-friendliness of the platform, I found that some advanced features were limited. For example, customization of colors and shapes was not as extensive as I would have liked, and there were limits on the number of shapes and colors that could be used. Additionally, I found that the pricing was relatively high, which can be a drawback for those on smaller budgets.