Docusign Reviews

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8776 Reviews

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Highly recommend DocuSign
Reviewed on 02/08/2023
Overall experience and expectations have been easily met
Overall experience and expectations have been easily met
Pros
DocuSign is your go-to platform for contract management, sharing secure information, and managing multi-party signatures
Cons
More accessible templates would be very helpful
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trusted signing application
Reviewed on 31/12/2024
Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.
Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.
Pros
I like that I can add special features like my branding to all the emails sent to my customers. This allows them to ensure that the documents are coming from a reliable source.
Cons
It does not integrate well with ServiceNow
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Docusign overcharged me $300 and they did admit it but would not refund
Reviewed on 15/12/2024
I was a member of Docusign since 2019. I paid them as a single
user $300 a year for using their...
I was a member of Docusign since 2019. I paid them as a single
user $300 a year for using their services. I found out that
they double charged me for last years membership. I called
and talked to them and they did admit that they overcharged
me $300. But they would not be able to refund me the $300
because their company policy is to not refund money even
though they admitted that they made the mistake.
I did end my membership with them on 11-1-2024. I have a
problem with a company that treats their customers like this. I
have a problem with dishonest companies that do not stand behind
their word. I looked up online and found that they are not a
Better Business Bureau member and I see that they have 183
complaints in the last 3 years. They have 82 complaints just in
the last 12 months.
I searched online for another service that could do the same
thing that Docusign was doing for me. and I found a new service
called Adobe sign. Basically I have clients that signs contracts.
I use their “request e-signatures service”. They actually
do a better job than Docusign did. I was able to use their trial
services for a few days before I became a member. I pay them
$13 a month and there is no limit on how many e-signatures I
receive from clients.
Pros
Using E signatures. I was a member since 2019
Cons
They double-charged me for my yearly membership fee
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good Tool but Expensive
Reviewed on 28/10/2024
Docusign helped us transition from paper-based processes to electronic paper filling and signing,...
Docusign helped us transition from paper-based processes to electronic paper filling and signing, so we are thankful for that.
Once transparency with envelopes left was taken away we are starting to wind down our usage of Docusign and have implemented other solutions that are more cost effective and transparent.
Pros
User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates.
Dropping fields into forms is easy and seamless.
Renaming fields to pre-fill the same field on a different form within the envelope
Cons
Cost - this service was very expensive compared to other subscription-based models.
Voided envelopes were deducted from the overall envelope allotment.
Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.
Alternatives Considered
airSlate SignNowReasons for Switching to Docusign
Familiarity with Docusign within the team that oversaw implementation- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Safe and secure with Docusign
Reviewed on 18/12/2024
Overall, we have been very happy with Docusign as the return on investment has exceeded expectations...
Overall, we have been very happy with Docusign as the return on investment has exceeded expectations by reducing printing costs, and reducing time spent in having to print, capture the signature, scan the document in, etc.
Pros
Docusign is very user friendly, anyone in our company can use it.
Cons
On the expensive side, but it is offset by cost savings in time and materials.

- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It's fine but not worth the money
Reviewed on 14/10/2024
Pros
It's easy to create very basic documents that require fields to be entered and then signature
Cons
It's costly and difficult to set up pre-designed proposal templates
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ensuring trust and transparency for digital signatures
Reviewed on 26/12/2024
By seamlessly integrating Docusign with all our systems, we have been able to gain more organization...
By seamlessly integrating Docusign with all our systems, we have been able to gain more organizational capabilities and manage the signing of contracts and invoices with the relevant parties transparently.
Pros
I loved how Docusign made it easy for us to capture digital signatures from clients, I loved how it organizes the records of issued documents to ensure accurate tracking. I loved how Docusign automatically documents the receipt of the other party with the time and date. It is great that preparing any document for signature is very easy, I loved how we can easily modify the fields in any document used according to the new requirements.
Cons
Docusign is flawless, easy to use, some templates are difficult to customize to our requirements.
- Industry: Translation & Localization
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Justifiable Market Leader for Digital Signatures
Reviewed on 04/01/2025
Have used extensively for more than a decade and it's still essentially the same as it was in the...
Have used extensively for more than a decade and it's still essentially the same as it was in the beginning - functional/practical.
Pros
Total convenience - every option anticipated, easy to follow prompts while sending out documents for signatures.
Cons
Slight wall of text style aesthetics - menus can be slightly cluttered.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 26/12/2024
Pros
Docusign is very easy to use and it's user-friendly. We can sign documents/contracts from companies we use.
Cons
I have not had any issues using Docusign.
- Industry: Information Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Docusign review
Reviewed on 13/01/2025
Pros
It’s a great alternative to signing electronically Vs on paper
Cons
Well I wish it would load a bit faster and was more mobile friendly

- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
"Revolutionize Your Workflow with DocuSign: Streamline Signatures, Secure Your Documents, and...
Reviewed on 06/06/2024
My overall experience with DocuSign has been outstanding. It has greatly improved the efficiency of...
My overall experience with DocuSign has been outstanding. It has greatly improved the efficiency of my business processes, particularly in managing contracts and agreements. The convenience, security, and ease of use have made it an invaluable tool for my business!
Pros
What I like most about DocuSign is how it simplifies the document signing process, making it easy and convenient for both myself and my clients.
Cons
If I had to pick something, it would be that occasionally the interface could be slightly more intuitive, but this is a minor issue compared to the overall efficiency and convenience of the platform.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst provider in the market.
Reviewed on 24/10/2024
So so bad I would never ever be a customer again in the future.
So so bad I would never ever be a customer again in the future.
Pros
Their platform was generally available without major downtime.
Cons
Their product is so badly designed it is untrue.
Their API is poor and badly documented.
They are missing critical capabilities now commonplace in their competitors.
Their staff are rude and unhelpful.
They have corrupted and lost documents without apology or compensation.
They charge extra for every possible capability, making their pricing model utterly incomprehensible.
- Industry: Alternative Dispute Resolution
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Docusign in Education
Reviewed on 20/08/2024
Overall, I enjoy using Docusign. It has helped meet the needs of a school special education...
Overall, I enjoy using Docusign. It has helped meet the needs of a school special education department. The department uses it effectively to gather signatures on legal documents. The program tracks the signatures and saves documents for you, including the date it was created. This is very helpful for legal compliance.
Pros
Docusign is user friendly and easy to understand and navigate.
Cons
The only feature that is somewhat confusing is when it asks you to fill in the fields that people need to sign.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Could not work without it.
Reviewed on 11/10/2024
My overall experience with DocuSign has been very positive. The platform is incredibly user-friendly...
My overall experience with DocuSign has been very positive. The platform is incredibly user-friendly, making it easy to navigate and manage documents. One of the standout features for me has been the ability to set up templates, which has truly been a game changer. This feature saves me a significant amount of time when sending documents, as I can quickly customise and reuse templates without starting from scratch each time. Overall, DocuSign has streamlined my workflow and made the signing process much more efficient.
Pros
I really appreciate how easy it is to use DocuSign! Setting up templates has been a game changer for me, as it saves so much time when sending documents. The ability to quickly customise and reuse templates makes the signing process incredibly efficient.
Cons
While I appreciate the overall functionality, one downside of DocuSign is that setting up workflows or advanced features, like automated reminders or templates, can be a bit cumbersome for new users. It would be helpful if there were more in-app pop-up demos or tips, such as 'Did you know?

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Few bugs and some overly complicated features
Reviewed on 03/09/2024
Docusign has been improved over the years - it is now a must software in our industry. There are...
Docusign has been improved over the years - it is now a must software in our industry. There are still some issues with layout of documents being imported from PDF and minor bugs.The preview feature needs improvement since it doesn't show the end result to all the recipients.
Pros
Templates to upload, quick share, easy edit, easy adding of multiple recipients
Cons
Hard to amend the signed document, customer service is really not there, some easy tasks are presented as very complicated and require multiple steps that takes way too much time when a document needs to be delivered quickly
- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DocuSign is a Must-Have for HR Professionals!
Reviewed on 12/01/2024
Initially, I was concerned DocuSign might be, like other programs, too complicated or labor-intensiv...
Initially, I was concerned DocuSign might be, like other programs, too complicated or labor-intensive. I was pleasantly surprised to see that DocuSign is incredibly user-friendly and has many built-in time-saving features. Whenever I have to send or review a document in DocuSign, I am able to get in and out in less than five minutes. I wholeheartedly endorse the product.
Pros
I love the fact that you can customize your own templates in DocuSign. Since many of the documents we send out are repetitive, being able to customize a document once (with its multiple signatures and other fields) and using the same template for subsequent document delivery is a huge time-saver.
Cons
I don't have anything negative to say about DocuSign. It's done everything I have needed it to in my role as an HR professional.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Apply with ease
Reviewed on 13/11/2024
Overall, Docusign has been quite useful for sending and receiving applicant information with the...
Overall, Docusign has been quite useful for sending and receiving applicant information with the necessary signature.
Pros
He has really benefit our business by cutting the cost of paper media products. Less forms have to be written on.
Cons
Our company use DocuSign to create and send electronic applications for rentals. It is very inconvenient to have to send the application to two different individual emails in order to get to applicants information filled out and signed.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
More secure features than competitors
Reviewed on 20/07/2024
Great platform but can be too robust if you need just a simple e signature tool.
If you need...
Great platform but can be too robust if you need just a simple e signature tool.
If you need automations, sms deliverability, additional alert frequency, and certain security settings, then docusign is worth looking at
Pros
Their security level is top tier with activity tracking and more automations.
You can even collect payments at time of signature. It's filled with a bunch of features and integration
Cons
Ultimately it was too robust for current needs and the price reflected it. If you're looking for just standard e-signature you can find other options, docusign is more expensive but you get more features.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Most effective digital signature solution.
Reviewed on 27/05/2024
It's a sustainable way , reduces paperwork and removing the need to print or keep more copies thus...
It's a sustainable way , reduces paperwork and removing the need to print or keep more copies thus reducing costs.Its the safest way to sign and return documents anytime. I am a delighted user.
Pros
Since I started using DocuSign my work is now more simplified, and it has really improved the task of signing and approving documents. It's an easy and more secure way,there is no need of sharing important documents which are in need of signing. It saves time which was to be used why doing the manual staff work. It's the best that have used so far and it's always available anytime of the day.
Cons
No major challenges encountered while using DocuSign.
- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Docusign Process
Reviewed on 30/09/2024
I had positive experiences working with Docusign and recommend it.
I had positive experiences working with Docusign and recommend it.
Pros
Customization of application to capture multiple signature levels for creating legally binding documents. Ability to view process status from initial submission to completion of document signature. Provided "pining" option to inform others to take action on open item.
Cons
Document not editable after submission. Although the document is sent as a PDF corrections cannot be made requiring the document envelope to be canceled/deleted and the process to start over.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great program to get documents signed!
Reviewed on 23/01/2025
Overall Docusign has been great for me, and I would recommend.
Overall Docusign has been great for me, and I would recommend.
Pros
I like Docusign because it is quick, easy, and covenant.
Cons
What I dislike about Docusign is sometimes the signature just looks like a line drawn and not an actual name so that can be difficult getting approval on certain requests I do.

- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Docusign is very easy to use and makes managing contracts very simple.
Reviewed on 29/10/2023
DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case,...
DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case, it assisted me in resolving the issue of inefficient and time-consuming document workflows in businesses and organizations. Docusign solves the problem of people signing papers without having to print, physically sign, scan, and email them; this method is inconvenient; Docusign handles all of the work for you. DocuSign is one of the few electronic signature solutions that is generally recognized and utilized in numerous sectors and government agencies.
Pros
Docusign is extremely simple to use, allowing you to just point and click and, if required, effortlessly submit and forward without having to recreate the document being delivered; virtually any agreement can be signed electronically across all business sectors and industries.
DocuSign eSignature removes the expenses associated with printing, mailing, and storage agreements; it is also extremely simple to use and secure. With the aid of connectors, we can automate the majority of the human labor. Docusign makes doing business easy with digital contracts that are as good as paper and can be delivered to individuals all over the world.
Cons
Despite the fact that the method is extremely basic, I had difficulty integrating it with the servicenow application engine, I would also like a nice user manual, the absence of instructions and articles exacerbated my aggravation. I also believe that the possibility to modify forms might be made a bit easier; editing papers and adding new fields may be difficult.
- Industry: Consumer Services
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
DocuSign Is essential when dealing with large or even small contracts. with a caliber of...
Reviewed on 30/10/2023
My overall experience is great. It's a company that does everything as advertised Is an industry...
My overall experience is great. It's a company that does everything as advertised Is an industry standard. for many industries. Again, like real estate, energy, medical, even the government as well as others.
Pros
DocuSign seems to be very easy to use. It's again one of the standards for documents and contracts digitally and electronically sent and signed. and recognized by many industries, including the government and medical, as well as real estate and energy..
Cons
I don't really have too many cons or actually just only one. I wish their pricing could be a little better. It's affordable, definitely. within small bit small or medium sized business, but it can be a little pricey if you're doing more than 10 or 20 contracts a month.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10/10 for anyone in Sales!
Reviewed on 31/10/2024
I couldn't live without docusign, it has helped me close multiple deals
I couldn't live without docusign, it has helped me close multiple deals
Pros
Docusign makes signing contracts with clients a breeze if they are interstate or late at night
Cons
will sometimes send to their junk folder but this is an easy fix
- Industry: Broadcast Media
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful Security Features and a Streamlined Document Management Software.
Reviewed on 19/12/2024
Pros
Very strong security features, convenient access for electronic signatures from wherever you are. Superb user-friendly interface.
Cons
It has limited editing options. Everything else is great!