Firefish Reviews

It is a self explanatory product and you can understand the basics easily. Allows you to see candidate progress quickly and easily.

There is not a great search functionality for previous placements or roles. The most important is the inability to search and tailor keywords.

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.

Logical workflows so easy for new staff to learn the system.

Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance.

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

CRM, keeping all notes, history, calls, email in one place, and the boolean searches - to be able to use as a job board

Sales forecasting for temps, great for perms but not so user friendly for temps

There are a lot of features, but not enough of them do the job properly

it tends to be buggy and slow. There needs to be more features to help recruiters save time and organise their pipeline and candidates better.

Easy to use, scalability and bulk data usage

the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?

We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.

What is there not to like? If I was being super picky I think the only thing I would like more of is the chance to customise attachments on jobs e.g. if a client has their own privacy policy which needs to go out to candidates on submission but really I am just looking for problems. It is great.

Ease of use and functionality plus customer support of course

Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)

The integration seemed to be better compared to other CRMs. The pricing was much more competitive also. I like the cloud hosting aspect compared top more traditional on-prem CRM's. The process is streamlined compared to other CRMs.

Features missing: *Not being able to keep track of candidates via specific tag files*Not being able to change client tag file names *Not being able to add clients quickly into tag files

Responsible cost.Easy to manage job postings - on company website and 3rd party job boards.Comes with the option of a template business website.Google optimisation / SEO on all job postings and company website.Useful support and training.

Some elements of tracking could be better.Reviewing the results of a 'database' search are not a efficient as they could be.Limited integration with 3rd party apps and software.No mobile app.

Very Easy to set up, helps to speed up the search of candidates and therefore placements. I can access it from anywhere and even on my phone if needed. Compliance is taken care of and all the email templates reduce time too.

Some drop downs are global so can't be changed. I use LinkedIn a lot so record this activity in Firefish but have to use "general update" and they only make updates on a Thursday, I understand why but I just like things to be done immediately.

Firefish is the best CRM I have used so far, like every CRM it is only as good as the stuff you put into it. The more accurate and detailed your entry is the better the software becomes.

The lack of integration with some of the bigger platforms. The formatting of CVs isn't great and end up just doing it outside of the system.

Outlook integration is essential and allows me to quickly import candidates and see our interaction with them. Important when several consultants work on same role.

Still learning what I like and dislike but nothing critical
Duplicate names have been an issue

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.

The fact that it is very easy to use and there are lots of tabs to include information for both candidates and clients to provide a full picture. I also like the function where we can send texts directly from firefish and it records the replies directly.

As mentioned I'd like the recruiter interview tab on the job flow to be accessible throughout as we use this after CVs sent as well ask before. The location for the tab for the road map and the messages gets in the way. I would prefer this as a tab at the top of the screen as I often click on it when I am going through my lists.