Emburse Expense Enterprise (formerly Chrome River Expense) Reviews

The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies.

The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal.

This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily.

I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix.

This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove.

Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product.

The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on.

Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!

Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.

It is so easy to use from both a user and an administrator perspective.

The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model.

Once the compliance and rules are set-up behind the scenes for this system is it really a more efficient and easy tool to use. It helped streamline the reconciliation process for our P-Card and Travel Card programs. Users really appreciate that all the accounting information needed to process payment for expenses out of departmental budgets is readily accessible

the reporting tool is not easy to use. We would really like to see more adhoc reports provided to higher eds and other companies that utilize this system.

What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens.

What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform.

As an administrative assistant, my favorite function of Chrome River is that the information for all the dozens of people I support is located in one place. This function has made my work much simpler and easier than it was when we had to authorize and reimburse travel by hard copy.

It would be nice if Chrome River had a function where I could duplicate pre-approval reports or expense reports from one user to another. Frequently, our staff travels in groups and have identical expense reports for their reimbursements (e.g. meal per diems) and I frequently end up submitting the same expense report for several employees.

I use Chrome River Expense to manage expenditures in my legal practice. This tool has allowed for quicker, more convenient expense tracking than previous tools and practices.

There is a bit of a learning curve with Chrome River Expense, but once you get the hand of it, you quickly realize how many functionalities this powerful tool offers.

The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change.

At this time I do not have anything that I dislike about this product.

The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

The ease of approval, visibility of receipts.

Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals.

I love how user friendly the software is for my colleagues that need to enter expenses. On the admin side, I love that I can pull information and analytics easily. Since everything is automated I can focus my time on projects and cost saving initiatives rather than be buried in paperwork.

I do not have any complaints. Chrome River is constantly updating and giving more power to admins. I can make a lot of changes on my own, and create custom reports.

the ease of use and accessibility. users can upload receipts on the go, approve and review reports, and have historical access of their submitted expense reports.

I wish all users were as excited as I am about it. We've found that it takes a bit of time to adjust, but the overall response has been very positive

Mobility, and putting the data entry into the hands of the end-user instead of an A/P team. Ability to create complex approval chain based on roles and locations.

Support is slow and overly challenging. Seems to be a bit of a language barrier with enhancement team.