--- description: Learn more about Conversational Cloud. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Conversational Cloud Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Conversational Cloud](/software/944/liveperson) # Conversational Cloud Canonical: https://www.getapp.com.au/software/944/liveperson Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/944/liveperson?page=2) > LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Conversational Cloud LivePerson helps you to: - Generate higher qualified leads that are 2.5x more likely to convert to sales. - Increase average order value and online sales conversions by up to 20%. - Reduce labor costs by 50%. - Increase CSAT by up to 20%. - Reach and interact with consumers via website, mobile app, SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, and more — creating a more personalized digital experience. - Detect consumer intents and identify which conversations to automate. - Easily build and tune AI-powered chatbots with an intuitive low code point-and-click interface. - Engage in proactive, two-way conversations with customers for sales, care, and marketing use cases. - Benchmark, monitor, and optimize operational, marketing, sales, and customer care KPIs in real time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: LivePerson - **Location**: New York, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, South Africa, Spain, Türkiye, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Scheduling - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Churn Management - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation ## Integrations (9 total) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software) - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Simple and Easy way for communication" — 5.0/5 > **Evan** | *28 August 2018* | Recommendation rating: 8.0/10 > > **Pros**: The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business > > **Cons**: The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update. ----- ### "Live Engage" — 5.0/5 > **Zenovia** | *3 October 2018* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: We use this at work and I really enjoy the easy functionality of the product. It is very easy to dock on the side of the screen and still be able to see all of the relevant information needed to conduct a chat. We honestly hardly ever have down time with the product. > > **Cons**: There really are not any things at this time that I do not like about the product. > > We are able to easily and efficiently engage with our customers \& clients and resolve issues without being on the phone. ----- ### "We used LivePerson for years but the functionality of it was truly lacking." — 3.0/5 > **Erica** | *8 March 2018* > > **Pros**: The canned answer database and shortcut capabilities to send the available answers. The ability for a supervisor to send a private message in the chat to the agent for them to copy and paste to their chatter. > > **Cons**: Terrible customer service - we were charged for months after closing the account Removal of desktop app Drastic changes and updates without any warning or training ----- ### "Works Well, Very User Friendly" — 4.0/5 > **amanda** | *7 January 2020* | Computer Hardware | Recommendation rating: 5.0/10 > > **Pros**: This program was the easiest live person software out of several we have used. > > **Cons**: We were not able to answer chats after hours. We switched to a company we can do this. ----- ### "Newbie to chat, great for org" — 4.0/5 > **Verified Reviewer** | *25 June 2018* | Entertainment > > **Pros**: Great way to have multiple employees respond to web inquiries, lowering call volume and non-sales lead form submissions. > > **Cons**: Set up took some time and things on the back end aren't the most intuitive but their chat team is excellent about walking you though things, trouble shooting, etc with screenshots and such. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/944/liveperson?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/944/liveperson) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data