--- description: Learn more about LiveOps. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveOps Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveOps](/software/943/on-demand-contact-center) # LiveOps Canonical: https://www.getapp.com.au/software/943/on-demand-contact-center Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/943/on-demand-contact-center?page=2) > A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more. > > Verdict: Rated **3.7/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveOps LiveOps Professional Services Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility. LiveOps Customer Support Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand. LiveOps Talent: Agent Services A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 6 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Marlin Equity Partners - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 95.00 - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, United States ## Features - API - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Recording - Call Routing - Call Scripting - Chat/Messaging - IVR - On-Demand Recording - Predictive Dialer - Queue Management - Recording - Scheduled Recording ## Integrations (4 total) - Salesforce Sales Cloud - SugarCRM - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Readymode](https://www.getapp.com.au/software/107701/xencall) — 4.6/5 (136 reviews) ## Reviews ### "Great software" — 5.0/5 > **kimberly** | *24 August 2021* | Fund-Raising | Recommendation rating: 10.0/10 > > **Pros**: It keeps the flow of calls everyone is getting in a smooth b2b order > > **Cons**: I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software. > > Great software for calls centers to get mass amounts of inbound calls on a daily basis. ----- ### "LiveOps for Independent workers" — 5.0/5 > **Pebbles** | *16 December 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like everything about LiveOps. You are in complete control of your work schedule. The platform offers a variety of companies to work for, that will align with you skills and work preferences. You choose the company or companies you want, you create the schedule and submit invoices to get paid. You are trained in every aspect of using LiveOps from the companies expectations to submitting invoices to get paid. > > **Cons**: There is nothing I disliked about LiveOps. It's a great company. > > Overall the experience exceeded my expectations. I was well prepared to complete all work tasks. Setting up your own schedules, clocking in and submitting invoices was explained really well. I have had no issues with LiveOps. ----- ### "LiveOps it takes time." — 3.0/5 > **Desiree** | *3 February 2025* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: I loved being able to essentially choose my own hours. If you want to work from home and have a large amount of options to choose from where you want to work is amazing. The software is easy to use and they take you step by step with how everything works. > > **Cons**: Training can last up to at least 4 weeks. It takes a lot of sitting in front of the computer for many hours. Your are not paid anything during that period of time. If you need an income fast this probably isn't the first place to turn. Than you are also not guranteed to get jobs that you apply for. > > Overall it was a long training and than it took a fair amount of time to be hired for customer support. I enjoyed the people that trained me and the people who i did work with during my time there. ----- ### "LiveOps Is a Great LiveChat Solution" — 5.0/5 > **Perez** | *12 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The capabilities of this livechat tool are brilliant. LiveOps has been so powerful and incredible to use. > > **Cons**: LiveOps has effcetive features. No flaws when using LiveOps. ----- ### "Staff cordiale e disponibile ma sistema poco intuitivo" — 3.0/5 > **Paolo** | *6 December 2021* | Machinery | Recommendation rating: 5.0/10 > > **Pros**: Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente > > **Cons**: Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR. Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda. Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/943/on-demand-contact-center?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/943/on-demand-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data