---
description: Learn more about Oracle Field Service. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Oracle Field Service Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [Oracle Field Service](/software/91803/toa-technologies-etadirect)

# Oracle Field Service

Canonical: https://www.getapp.com.au/software/91803/toa-technologies-etadirect

> Oracle Field Service Cloud Service offers mobile workforce management tools that integrate with your existing systems to automate the field service and mobile workforce management tasks, such as real-time business visualization with Gannt chart workflows and color-coded drag and drop job scheduling,
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Oracle Field Service

ETAdirect’s SmartRouting assigns employees based on the business rules you define, such as emplyee skill set, proximity, and training.

SmartRouting uses employee-specific historical travel times and job duration to calculate arrival times and produce schedules with added accuracy. It calculates millions of possible combinations of employees, jobs and routes based on a patented algorithm enabling to route 10,000 appointments in just 4 minutes. 

 SmartCapacity lets you allocate and re-allocate staff and resources to meet changing conditions. The patented pattern-recognition technology measures the time that individual employees actually take to perform specific tasks and runs this information through its predictive analytics engine to project workforce availability.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Oracle
- **Location**: Chicago, US
- **Founded**: 1977

## Commercial Context

- **Pricing Details**: Contact Oracle for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Billing & Invoicing
- Contact Database
- Dispatch Management
- Electronic Signature
- GPS
- Inventory Management
- Job Scheduling
- Mobile Access
- Online Time Clock
- Reminders
- Routing
- Scheduling
- Service History
- Technician Management
- Work Order Management

## Support Options

- Knowledge Base
- Chat

## Category

- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)
- [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software)
- [Field Activity Management Software](https://www.getapp.com.au/directory/655/field-activity-management/software)

## Alternatives

1. [ServiceTitan](https://www.getapp.com.au/software/104311/servicetitan) — 4.3/5 (325 reviews)
2. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1420 reviews)
3. [FieldPulse](https://www.getapp.com.au/software/105687/fieldpulse) — 4.6/5 (411 reviews)
4. [BuildOps](https://www.getapp.com.au/software/131331/buildops) — 4.5/5 (151 reviews)
5. [Rilla](https://www.getapp.com.au/software/2071538/rillavoice) — 4.8/5 (345 reviews)

## Reviews

### "Oracle Field service" — 5.0/5

> **Patrick** | *28 September 2018* | Biotechnology | Recommendation rating: 8.0/10
> 
> **Pros**: the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management.
It also interfaced with the Service contract module
> 
> **Cons**: The tool needs specific resource for installation and configuration

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### "Timesaver" — 5.0/5

> **Shane** | *27 February 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: GPS routing. Be able to locate  my employees to assist with time management, real time traffic helps to avoid traffic congestion
> 
> **Cons**: I have yet found a app for this that is user friendly for managing your employees. The user side app works ok
> 
> I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows

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### Review — 5.0/5

> **amar** | *21 October 2018* | Computer Software

## Links

- [View on GetApp](https://www.getapp.com.au/software/91803/toa-technologies-etadirect)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/91803/toa-technologies-etadirect> |
| de-AT | <https://www.getapp.at/software/91803/toa-technologies-etadirect> |
| en | <https://www.getapp.com/operations-management-software/a/toa-technologies-etadirect/> |
| en-AE | <https://www.getapp.ae/software/91803/toa-technologies-etadirect> |
| en-AU | <https://www.getapp.com.au/software/91803/toa-technologies-etadirect> |
| en-CA | <https://www.getapp.ca/software/91803/toa-technologies-etadirect> |
| en-GB | <https://www.getapp.co.uk/software/91803/toa-technologies-etadirect> |
| en-IE | <https://www.getapp.ie/software/91803/toa-technologies-etadirect> |
| en-NZ | <https://www.getapp.co.nz/software/91803/toa-technologies-etadirect> |
| en-SG | <https://www.getapp.sg/software/91803/toa-technologies-etadirect> |
| en-ZA | <https://www.getapp.za.com/software/91803/toa-technologies-etadirect> |
| es | <https://www.getapp.es/software/91803/toa-technologies-etadirect> |
| es-CL | <https://www.getapp.cl/software/91803/toa-technologies-etadirect> |
| es-CO | <https://www.getapp.com.co/software/91803/toa-technologies-etadirect> |
| es-MX | <https://www.getapp.com.mx/software/91803/toa-technologies-etadirect> |
| fr | <https://www.getapp.fr/software/91803/toa-technologies-etadirect> |
| fr-BE | <https://fr.getapp.be/software/91803/toa-technologies-etadirect> |
| fr-CA | <https://fr.getapp.ca/software/91803/toa-technologies-etadirect> |

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