Brevo Reviews

What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM.

I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. Additionally, some features that could be available in the Pro plan, especially those related to e-commerce, are only offered in the more expensive plan.

I like that its easy to use, and i can custom build my email designs as needed

I dont particularly understand the difference between a list and segments (im new in trying email marketing, just fyi)

It is the initial tool for marketing our sellers and products.
Excellent and quick reply from the support.
using screen records has been a great help.

Quite difficult to learn and navigate even for Internet advanced users.
The advanced graphic needs sensitive fingers to complete final adjustments.
Add a magnifying glass connected to your database to help the search of subjects
Could be more user-friendly and to reach the best level I offer our participation free.

Brevo is one of the only providers offering free SMTP with a generous limit! With a free account, you can do a lot of things. I've never had any issues with Brevo, and I say Bravo to them for never changing their pricing for free users.

I find it a shame that you can't have a single account to manage multiple sites. I would've liked it to be a bit like Cloudflare, where you have one account and can add as many sites as you want, and go premium either for all the sites or per site. Because right now, I have to create a separate account for each site, and it’s not practical.

It's user-friendly, simple to make templates and the ability to send free emails to 300 contacts have been critical to my growth as a small business.

The interface keeps changing. This has been rather frustrating to navigate.

Free to help new entrepreneur in marketplace of e-commerce

some Paid features that easily and important to use, unfortunately it's required upgrade plan and as starter it will not help to move on because not yet know about the marketplace how will be

Value for money is excellent, the customer support is great and it is really easy to create excellent-looking campaigns, the templates are nice and there is room for lots of customisation.

I wish they had more functions to separate mailing lists, with the ability to create different brand libraries and have them assigned to certain lists. I run multiple campaigns with different brands and having to re-do the brand library every time is frustrating.

Overall good quality, good integration of the tool.

Missing crucial features. Mainly the company management feature is overly compicated. E.g. I invite a client as an expert. My clients have to register and then invite me back and give me permissions again.

>Simple to use platform
>Quick response from support when I had a question
>Reporting and dashboards are really good
>Social shareing
>Help tips everywhere incase you are unsure how to do something.

>Doesn't have tracking on social shareing yet but they said they'd let the developer team know so it may be coming
>The Social shareing link is huge, would be good if it could be shortened

We use Brevo for our email marketing and contact lists as well as the Conversation module that adds a Chat feature to our company website.

Regarding the Conversation module, I really want more high-level controls to monitor and manage our sales team who all use Brevo to digitally interact with our customer base.

The drag and drop system is really easy to use, the templates even if they are basic works well, it has a great customer service who responds fast and finally love the a/b testing

Some metrics doesn't match with Google Analytics statistics, and I found some issues in the process to import a list of contacts

The platform Brevo is fantastic for beginners and experienced users as well. I have been using it for the last 6 months for email marketing purpose. The best thing about this platform is you can start using it for completely free, you can get the idea how the platform works, its features. You can use their features for testing it on your projects and test it for yourself. And then you can opt- in for the paid version. The user interface is simple, easy to understand and responsive for any level of user. I am totally satisfied with the experience.

One thing which I think they should work on is the email editor. When I was using it for designing the email structure and sections, I found it little bit hard to navigate through the options in the editor. They should have been smoother and better user experience is required.

I tried using Brevo to design emails, but I found it a bit tricky. The design tool didn’t have clear buttons or easy ways to find what I needed. It was like trying to find a toy in a big, messy room where nothing is in the right place.

Navigating through the tool was confusing, and it took a lot of time to figure out how to do even simple things. The whole experience felt a bit frustrating because it should have been much easier to use.

I think Brevo could make it better by organizing the buttons and tools more clearly and making everything easier to find. That way, using the design tool would be a lot more fun and less confusing.

The best part is you don't need to upload the contact every time while doing the email campaigns, you can create multiple segments and lists for email campaigns

Mobile user interface came be better by removing unnecessary fields

I’ve been impressed with Brevo’s intuitive interface and powerful customization options. The platform makes creating and managing campaigns easy, and its analytics provide clear insights for optimization. Great customer support too. Highly recommended for efficient email marketing.

While Brevo offers many great features, I found its reporting tools to be somewhat limited compared to other platforms particularly with regards to analytics.

The easy setup and generous free tier for SMTP email sending campaigns is best in class, in my opinion. They also provide all the functionality needed to run successful marketing campaigns as well as transactional emails.
In addition to emails, you can also engage with contacts via SMS and chat.

This may sound artificial, but I sincerely have not yet found anything about using Brevo for my current needs, that I could do better with outher email tools.