DaySmart Appointments Reviews

I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc.

To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine.

This was easy to set up. A few minor problems that are fixed as soon as they can, with updates provided.

There is really nothing I don't like. It is a decent product

It allows employees to set up an appt.It allows me to go in and set up appts. from the appt. that they set up on-line.

It does not allow the appt. made in DaySmart be uploaded to your Outlook Calendar. I still have to go in and set up the appt. there. I want the appt. that the employee sets up on-line to be uploaded to my outlook calendar. This is really a pain. I've only been working for Charlotte-Mecklenburg Schools for 6 m0nths.

Saves me an enormous amount of time, because my customers can schedule their own appointments without having to contact me directly

When there are technical difficulties, it sometimes takes weeks, or even months to get them resolved. There seems to be a wide variation between staff members in terms of understanding the system, and how to pinpoint problems. I have had issues where there has been a month's worth of back-and-forthing between one of your staff members and myself, with no resolution. Then, when that staff member refers the problem to someone at another (higher?) level or department, the problem is resolved within a day.

We find DaySmart to be very helpful in storing client's history. We have used it for years and been able to find records from several years ago

I think the display views could use some customization options but overall we enjoy this

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

The software ran flawlessly and filled all the needs I had for it. I loved the automated reminders for appointments and flexibility it allowed for clients to reschedule, etc. as needed.

It took awhile to understand how to run the software smoothly. Like most things, there was an initial learning curve but it's a positive in some respects because of the vast amount of features the software offers. Great product!

There is so much to it and all the details and customization available is the best ever.

The layout and finding certain tools can be a little confusing and we have more glitches than I am comfortable with.

The easy ability to make appointments.

The client database should eliminate duplicate entries, improve cancels and rescheduling to eliminate duplicate entries. Clients have trouble trying to schedule online from the portal due to missing or forgotten passwords or the email address is incorrect. We need more online classes updating us with changes and new features (e.g., fee collecting and monthly payment reporting).

DaySmart Appointments' software help us schedule and manage our customer appointments and communication most efficiently. DaySmart performs consistently and is the backbone for our small business.Owner Prestige Auto Spa & Car Wash Ltd

Recently we had almost 1 day of downtime, but Day Smart worked very fast to rectify the issue.

Ease of use and helpful for customers accountability.

Cost going up. Wish cost could go down a bit.

Parents are able to easily make appts. Technicians can find and print their own appts.

Lack of printing the entire calendar for the day/week.

The idea behind the software was great. When it works it's awesome. Too bad it's getting less and less often.

Servers are frequently overloaded and software stalls out. Bugs frequently corrupt the database. For example...we opened the software and every single clients dogs were changed to [SENSITIVE CONTENT]
. We had to change EVERY SINGLE entry one at a time. That took several days. A week later it did the same thing. During peak use time, we have customers standing at the counter waiting to be checked out because the software is VERY slow to respond. Customer service leaves much to be desired. We have to call weekly for issues and are on hold for up to an hour sometimes. We are currently looking for a repkacement.

I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step.

The software just doesn't work sometimes. Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request. For example, when trying to open a provider's schedule last week so she can work an extra day, after pressing 'update' to the new schedule, it will tell me an entirely different day must be changed for some other purpose, when I'm not dealing with that day at all. Hard to explain without showing it. But there are a lot of bugs that need to be worked out.

There's a nice option to color code appointments, marking them as seen or no show etc.

Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person.

Also you have to hit refresh all the time to see if anyone new scheduled or dropped out.

HIPPA compatible scheduling. Cloud based so we can check out schedules from phones or computers.

There are SO MANY glitches that make this difficult to use. Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients. It is charging us for two texts even when our template is under the maximum. We have asked for repairs/fixes and we are promised them but they do not resolve the problem. If it were easier to transition to another software I would DEFINITELY DO IT. I am beyond frustrated!