Domo

4.3 (321)
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Ai-enabled business intelligence platform

Overall rating

4.3 /5
(321)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.0/5

86%
recommended this app
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321 Reviews

Carine Sylvie
Carine Sylvie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Top features

Reviewed on 11/10/2023

Once you've learned how to use the interface, it becomes your everyday tool.

Once you've learned how to use the interface, it becomes your everyday tool.

Pros

I had to adapt to it on the recommendation of one of my customers. The functionalities are interesting.

Cons

Unfortunately, I couldn't switch the language to French.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Domo: Great Product at a Fantastic Price

Reviewed on 29/11/2022

Pros

It was easy to use to import data and build data connectors. One person could manage the entire data structure and system fairly easily.

Cons

There are limitations to software when its easy to use. Domo is not an exception.

Marnie
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Domo somewhat useful

Reviewed on 06/09/2024

Pros

It's analytics is pretty easy to understand.

Cons

Some features are not too user friendly and can be confusing

Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Business Intelligence at the

Reviewed on 01/05/2020

Pros

Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.

Cons

DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.

Alternatives Considered

Looker, Sisense, Tableau and Microsoft Power BI

Reasons for Choosing Domo

Zoho only offered limites features compared to Domo and didn't cover all of our uses cases. Furthermore, it required a lot of manual work for updating data as well as getting in data.

Switched From

Zoho Analytics

Reasons for Switching to Domo

Great product development and new features. Awesome customer service and implementation help. Ease of use
Matthew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It solves your data analysis problems with a robust solution

Reviewed on 05/10/2023

We needed a BI tool to manage large amounts of company data, learn more about our business daily,...

We needed a BI tool to manage large amounts of company data, learn more about our business daily, and generate actionable reports and insights for management. Domo has been an invaluable tool for our company, allowing us to easily combine information from many sources for analysis and improved decision-making. One of the many advantages of getting lots of data is that you can queue it up, and it will continue to process in the background while doing something else.

Pros

I like how easy it is to pull information from various sources, create and save custom dashboards, and then distribute them to my team and any other departments that will lend a hand. Its most robust feature is the application's ability to configure many types of protection, such as data-level security and folder-level security. The design is aesthetically pleasing, and the user interface is simple.

Cons

The user interface is often intimidating until the user gets comfortable with the program, and customer support can offer quicker solutions to people with problems.

Kelly
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo makes Data Pretty

Reviewed on 28/02/2024

Pros

I love the way that Domo pulls data into visually appealing formats. It makes reviewing, understanding, and sharing information way easier and applicable to more audiences, which is a major win. It is also easy to use, which is an additional plus!

Cons

Sometimes navigating to the sources of the data is difficult - If I didn't create the card or was not trained in what the card consumes, I find it sometimes hard to figure out what data is included in it.

Shivam
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

User Review

Reviewed on 20/06/2024

Solid product - fairly easy to use, good room for customization

Solid product - fairly easy to use, good room for customization

Pros

Data visualization (graphs, tables, etc.). Domo pulls data from my organization's CRM system and other sources, making Domo a single place to view information.

Cons

Updates made in a source take some time to flow through into Domo, it's not instantaneous.

George
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Meets Our Expectations

Reviewed on 25/04/2024

Pros

The brilliant features of Domo makes it an amazing tool for data analytics.
I am impressed by the ease of use of Domo.

Cons

Domo works perfectly.
No dislikes about Domo.

Amir
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Application

Reviewed on 20/06/2024

Pros

Easy to filter data and select plateforms

Cons

UI is great and easy to use; filtering and customizing

Claudia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Is a Reliable Business Intelligence Solution

Reviewed on 21/04/2024

Pros

This business intelligence solution has exceptional capabilities.
I like how efficient Domo has been.

Cons

Domo has been a flawless business intelligence solution.
Domo is amazing to use.

Aaron
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Accelerates Data Driven Strategy

Reviewed on 29/11/2022

I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time....

I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time. Domo has proven to have better support, UI, user adoption, ETL functionality, and connectors.

Pros

Domo has proven to be more efficient to build dashboards, while being easy to use to bring non-BI users into the fold. I have been amazed by how quickly new users become comfortable and productive using the tools. We leverage a stable of the connectors to further drive our strategy from multiple operational platforms.

Cons

It would be great to be able to multi-layer calculated fields within cards, but this isn't a huge obstacle because of the ETL capability at the dataset level

Alternatives Considered

Looker and Tableau

Reasons for Choosing Domo

I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time. Domo has proven to have better support, UI, user adoption, ETL functionality, and connectors.

Switched From

Tableau

Reasons for Switching to Domo

First-hand knowledge of the product and how it compares to Tableau. For Looker, we used Gartner reviews and researched to get to the understanding that Looker appears to have a steeper learning curve and coding requirements that were not preferable to our needs
Corey
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It has its strengths and weaknesses just like the rest

Reviewed on 29/11/2022

Overall it's given us what we needed. They have APIs for pushing and pulling data as well as for...

Overall it's given us what we needed. They have APIs for pushing and pulling data as well as for user and data permissions.

Pros

I like that it's an off-premise solution so we don't have to build and support a data warehouse.

Cons

Customer support isn't very good. The helpdesk is virtually useless and they are always trying to push their premium support option for $5K/year when we complain.It's important to get a good Customer Success Manager. We have a really good one now, our 4th, and they are very helpful in getting support issues reviewed and looked at.

Alternatives Considered

Looker

Reasons for Choosing Domo

Logi was getting expensive and difficult to manage. It also required a windows computer to run the desktop software for building reports.

Switched From

Logi Symphony

Reasons for Switching to Domo

Cost and off-premise hosting
Brandon
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Domo Makes Managing Easy

Reviewed on 14/11/2022

Good company with a good product. They are one of the earliest leaders in the BI space. If you are...

Good company with a good product. They are one of the earliest leaders in the BI space. If you are having a hard time managing your company, then this could be an answer.

Pros

By far the best feature is the ability to take lots of crazy, boring data and making it tell a visual story. A picture tells a thousand words.

Cons

We ran into some problems with a few of the data sources we tried to connect to. The Domo help team was great, but it wasn't easy.

Alternatives Considered

Tableau

Reasons for Switching to Domo

Tableau was extremely expensive, and we didn't want to get tied down to yet another Salesforce recurring payment.
Theresa
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Most user friendly visualization software on the market

Reviewed on 01/05/2020

Domo has provided us the ability to integrate data from multiple systems and business units...

Domo has provided us the ability to integrate data from multiple systems and business units allowing us make more informed decisions. Our client rep is very responsive and always available to help. The Dojo community forum, user groups and annual Domopalooza are all great resources that allow customers to network and share ideas.

Pros

This software is extremely flexible and user friendly. Our users can access data from their phones or anywhere with an internet connection. Users can easily navigate charts and tables. Visualizations are easy to create with drag and drop function. Data from multiple data sources can be easily combined. Built in connectors allow for easy connections to major data sources.

Cons

The standard contract is reasonable but many features and apps are an expensive add-on. Any customization or support not related to performance of standard features is not included with contract.

Alternatives Considered

Tableau and Microsoft Power BI

Reasons for Switching to Domo

Domo provided the most user friendly interface and design flexibility. The mobile application and web based access makes Domo more accessible to employees in the field.
Jagar
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Elevate Your Business Intelligence with this Powerful Visualization tool

Reviewed on 07/05/2024

Pros

We can gain deeper insights thanks to Domo's machine learning and advanced analytics capabilities. We have a thorough understanding of our business indicators because of Domo's ability to link to a wide range of data sources.

Cons

For applications that need immediate data visibility, in particular, its real-time data streaming capabilities might be strengthened.

Ajay
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Domo Review

Reviewed on 05/07/2023

Overall I feel this tool is powerful enough for the mid tier SAAS industries for their dashboard/rep...

Overall I feel this tool is powerful enough for the mid tier SAAS industries for their dashboard/reporting needs.

Pros

It has good number of connectors to all the enterprise applications.Very powerful ETL tool to migrate data from spreadsheets.

Cons

I feel we have less dashboard/card customizations compared to Tableau and also the user interface of dashboard builder is not that good for basic users.

Alternatives Considered

Tableau

Reasons for Switching to Domo

Price
David
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Domo for Analytics

Reviewed on 27/09/2023

Very good for our use. We are able to create reports from data and present them to department...

Very good for our use. We are able to create reports from data and present them to department heads.

Pros

The ease of creating our own reports and analytics.

Cons

Sometimes the reporting can be clunky and time consuming to read and share

Julianna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Domo Review

Reviewed on 26/12/2023

Pros

That you can customize the dashboards and that it presents the data in a well organized fashion.

Cons

There is nothing that I dislike about using Domo.

Fred
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Not crazy about Domo

Reviewed on 27/08/2023

I am very lukewarm on it, don't have a lot of good to say about it, but the UI looks nice.

I am very lukewarm on it, don't have a lot of good to say about it, but the UI looks nice.

Pros

It works so there is that, but I don't find it intuitive and it requires more clicks for us to get the same info that our last vendor provided

Cons

Not as intuitive or as easy to use as last vendor. I don't believe my role is their target market which makes sense.

Lexi
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Domo Review

Reviewed on 24/01/2023

Pros

Domo is very user friendly, it is incredibly simple to create visualizations, join data, and create dashboards.

Cons

I wish there were more connectors available and that some connectors were more robust in the data they are able to pull in. For example, I would love a loop returns connector and I wish the Shopify connector was able to pull in custom reports. I also wish you could do more with beast modes as far as functions and scripting.

John
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to learn and get value out of right away

Reviewed on 29/11/2022

Overall, the experience was positive. When I go into the office, I see Domo pages and charts all...

Overall, the experience was positive. When I go into the office, I see Domo pages and charts all over the place. Many different teams are using Domo for their specific interests.

Pros

To get started with Domo is a very smooth learning curve. You don't need to be an expert to start getting value right away. Both the technical side and the casual users were able to take advantage of Domo immediately.

Cons

We had some small hiccups with performance that we needed help with. On occasion we had slower than expected response times from Domo support.

Cesar Emilio
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo IS the way to GO for your Organization

Reviewed on 29/11/2022

It has been one of the best tools I have come to know for daily activities and visuals. It has...

It has been one of the best tools I have come to know for daily activities and visuals. It has helped me so much to achieve my daily goals, track our metrics accurately, and efficiently take corrective actions when needed.

Pros

It has one of the best built-in tools and systems aids for our organization's data and/or reporting. We use the system on daily basis and is one of the best decision we made to adopt this tool.

Cons

It is somewhat "hard" to know how to create beast modes if you are not an expert in the system. However, you can always learn it by taking the Domo University courses that are available inside the system.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

There are MUCH better options

Reviewed on 27/04/2020

I have personal experience with several of Domo's competitors as an analytics consultant. None of...

I have personal experience with several of Domo's competitors as an analytics consultant. None of the Storage/ETL/BI use cases I can think of would I put domo in my top 3 options. I have found it to be subpar in data warehousing, query editing, and data visualization which from what I can tell is the majority of its functionalities.

Pros

This product provides a web-based hub for your data and visuals that centralizes where your team focuses to interact with their data. The ETL tools provide an easy to use low/no code interface to build simple queries.

Cons

Where Domo has removed complication (I assume to ease the use) they have dramatically limited this software capabilities in comparison to competitors.

limitations include:
- No ability to build visuals based on multiple tables
- No ability to build filtering capabilities across tables
- No ability to build relational models with existing tables
- All "scripting" capabilities are glitchy and limited in their capabilities
- Poor/nonexistent version control options
- Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours

My worst experience with domo was with their customer service/integration team. One of their prebuilt integrations to a popular Web App, which domo is responsible for maintaining and servicing, has never functioned properly with our domo instance. The support case has been open for nearly a month and has just been escalated to someone that appears to know how to read the code I have been sending them to trouble shoot THEIR integration. They have promised resolution timelines twice and are now 2 weeks behind their initial promise.

Morgan
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good all-in-one platform

Reviewed on 29/11/2022

Pros

It's generally pretty easy to get data into Domo and the ETL options make it pretty easy to do any necessary data cleaning and transformation. The platform is user friendly and building visuals are straightforward, although they can be limited at times.

Cons

Domo's support team definitely needs improvement - their response time is lacking and frequently ask for information that has already been provided in the initial ticket submission. It's also easy for the platform to become very disorganized - Domo could definitely benefit from implementing some data catalog functionality.

Jessamy
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Good BI tool

Reviewed on 30/11/2022

It's been really easy to share dashboards and manage access, and the chat feature is handy.

It's been really easy to share dashboards and manage access, and the chat feature is handy.

Pros

I am a consumer of Domo visualizations, and also have built quite a few of them. My previous experience was with Tableau, but I was able to step into Domo fairly easily. They have good documentation, and I was able to figure out how to present data the way I wanted without too much headache. I really like Domo's tools for arranging a dashboard.

Cons

The average user is not going to be able to create their own visualizations. I think this is pretty typical of BI software - it's almost always going to be fairly complex