--- description: Learn more about Five9. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.com.au/software/91276/five9 Page: 1 / 21\ Next: [Next page](https://www.getapp.com.au/software/91276/five9?page=2) > Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more > > Verdict: Rated **4.2/5** by 484 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Five9 Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet. No maintenance costs or hardware investments. No expensive, never-ending integration projects. Free up IT resources. Report on performance in real-time. Five9 takes care of your contact center infrastructure, so you can focus on the success of your company. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 484 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4081 reviews) 3. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (877 reviews) 4. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 5. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (325 reviews) ## Reviews ### "Customer Interaction software" — 3.0/5 > **Sanchita** | *29 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal. > > **Cons**: 1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records. > > We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30 January 2024* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Cons**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *19 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Cons**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *8 July 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Cons**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- ### "Highly Recommend Five9, after failed implementation of 3 other apps" — 5.0/5 > **Pam** | *29 October 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors. > > **Cons**: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level > > Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency ----- Page: 1 / 21\ Next: [Next page](https://www.getapp.com.au/software/91276/five9?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91276/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data