PayPal

4.7 (25,599)
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Payment processing, fraud protection and risk management

Overall rating

4.7 /5
(25,599)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.3/5

94%
recommended this app
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25599 Reviews

Desiree
Desiree
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Paypal helping keep track!

Reviewed on 26/02/2025

I've been using Paypal for years and years and although i have had issues overall it's been a very...

I've been using Paypal for years and years and although i have had issues overall it's been a very good website to help me monitor spending and keep my purchases and transactions safe.

Pros

Ease of use. Paypal can be used to pay at just about everywhere now. Its great for keeping track of who you have paid and for what. If there are any issues or you are not given the product you are promised Paypal helps you fox it with ease. Sending payments to other is extremely easy as they save the information on who you sent to.

Cons

It is extremely easy for you to be overcharged on Paypal. Cuatomer service is ok but its not always easy to speak to an actual human on the other side. I have also had issues with adding certain debit or credit cards to be used.

Melody
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Excellent product for sales and purchases but horrible for loans

Reviewed on 13/02/2025

Overall Paypal is a wonderful product that makes collecting payments, buying business supplies, and...

Overall Paypal is a wonderful product that makes collecting payments, buying business supplies, and working on disputes a total breeze. However, getting a loan from them is like pulling a hen's teeth! Not even worth trying!

Pros

I like how easy it is to make my business purchases without having to go digging for a credit card or what have you.

Cons

They use Equifax to determine loan eligibility. For some reason, Equifax has us at a low credit score and won't show us why. So we are unable to get funding through Paypal due to this and have no clue why since our Experian credit score is nice and high! Makes zero sense!

PJ
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Lack of personal protection

Reviewed on 17/03/2025

Not happy with the lack of protection a software company should have

Not happy with the lack of protection a software company should have

Pros

I do like that there is minimal fees involved with it

Cons

My information was compromised and it came directly from PayPal

Laurie
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy set up, little higher cost per trasaction

Reviewed on 19/12/2024

PayPal worked well for a time and was easy to implement. The biggest reason we moved on from PayPal...

PayPal worked well for a time and was easy to implement. The biggest reason we moved on from PayPal is because of the higher cost per transaction compared to its competitors.

Pros

We could make customized invoices so our customers could pay online. We could also type in payments that we received over the phone.

Cons

Our cost of each transaction was higher than other products. It takes longer to receive our money than some other products.

Alternatives Considered

Square Payments

Reasons for Switching to PayPal

At the time of setting up paypal (around 2015), it cost less.
Shaunak
Shaunak
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A payment gateway that you find anywhere & everywhere

Reviewed on 23/02/2025

My experience with PayPal is very good so far. I see their wallet option available with sites that...

My experience with PayPal is very good so far. I see their wallet option available with sites that allows credit card payment. Sometimes, it's critical to enable users to pay on credit card to assess their credit line and understand returning customer.

Pros

1) The adoption of PayPal is global, I can use it internationally to send and receive money or gifts.
2) Easy checkout via wallet from websites (if logged in already, it's even easier).
3) They send you summary of your wallet, like bank statement, which helps me keep track of usage.
4) Good for small and new business to enable payments on social media pages also via quick pay link.

Cons

No cons as such, but if UPI was available in India, it would be cherry on top.
Like it's really competitive to have one.

Charlex
Charlex
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Transfer money easily to e-wallets

Reviewed on 26/02/2025

Everyday i use PayPal for sending monies and receiving monies from my fiance abroad for my...

Everyday i use PayPal for sending monies and receiving monies from my fiance abroad for my allowances and other expenses. It is very easy to use because you can bind to to my e-wallets and get the money easily.

Pros

I like most in PayPal was user friendly.

Cons

I least about is they charged you if you send money.

Matthew
Matthew
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

20 Years with No Complaints!

Reviewed on 16/03/2025

I started using PayPal with my eBay account several years ago. As I noticed it becoming more common...

I started using PayPal with my eBay account several years ago. As I noticed it becoming more common on more websites, I started using it for a wider variety of payments and transfers.

Pros

My favorite aspect of PayPal is that it is now so widely accepted. Over the years, it has shown up as a method of payment on most of the websites that I use, and I have never had any problems with any of my transfers.

Cons

One downside of using PayPal is that you will receive many emails and messages trying to get you to sign up for PayPal credit cards.

Anshu
Anshu
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Transfer your money across the world

Reviewed on 12/03/2025

I'm totally satisfied with PayPal as it made my life simple and helped receiving money from my...

I'm totally satisfied with PayPal as it made my life simple and helped receiving money from my cousin from US

Pros

Paypal is a life saviour we can transfer and receive money in different currency from different countries.

Cons

The settlement of money from paypal wallet to bank takes a delay time to convert currency from one to another.

Shushanta
Shushanta
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Paypal Review

Reviewed on 07/03/2025

Very good overall experience. I would recommend PayPal for anyone trying to do cross-border...

Very good overall experience. I would recommend PayPal for anyone trying to do cross-border payments.

Pros

We can easily transfer money from any part of the world. It is a great app with very high ease of use.

Cons

The design is very simplistic. It could be made fancier.

Royce
Royce
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PayPal is positively perfect

Reviewed on 12/03/2025

My overall experience with PayPal has been good I would recommend it to others

My overall experience with PayPal has been good I would recommend it to others

Pros

PayPal is another banking app that I use it's great for when I play games online and I get paid for it I wish Capterra would let us use it for their Rewards

Cons

I had trouble linking PayPal to other online banks like my time and my credit union

MOHAMMAD
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal review

Reviewed on 21/10/2024

My experience with PayPal has been mostly positive. It’s convenient for online shopping, sending...

My experience with PayPal has been mostly positive. It’s convenient for online shopping, sending money, and receiving payments. The user interface is simple, and transactions are generally fast and secure, which I appreciate. However, the high fees, especially with currency conversion or business transactions, can be a downside. Additionally, the occasional hold on funds can be frustrating when I need quick access to money. Despite these issues, PayPal remains a reliable option for online payments.

Pros

PayPal is very user friendly. I like how PayPal makes online payments so simple and secure. It’s convenient for both personal transactions and business, with the ability to link bank accounts or cards and pay without exposing financial information. The buyer protection is a nice safety net too, and it integrates with tons of websites and apps.

Cons

What I like least about PayPal is the high fees, especially when converting currencies or handling business transactions. It also holds funds sometimes for extended periods, which can be frustrating if you need quick access to your money.

mohamed
mohamed
Overall rating
  • Industry: Maritime
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Convenient and Reliable, But Fees Can Add Up

Reviewed on 16/09/2024

My overall experience with PayPal has been positive. It’s a reliable and widely accepted platform...

My overall experience with PayPal has been positive. It’s a reliable and widely accepted platform for online payments, though occasional fees and account holds can be a drawback for frequent users.

Pros

I like PayPal’s convenience and wide acceptance. It offers secure transactions, quick payments, and seamless integration with many online stores, making it easy to manage finances globally.

Cons

PayPal’s fees for certain transactions can be high, especially for international transfers. Additionally, account holds or disputes can be frustrating and take time to resolve.

Alternatives Considered

Payoneer

Reasons for Switching to PayPal

I chose PayPal over Payoneer for its broader acceptance and ease of use. PayPal’s user-friendly interface, extensive integration with online merchants, and strong fraud protection features make it a more convenient choice for everyday transactions.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great overall, with little room for improvement.

Reviewed on 31/10/2024

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been...

Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been great both personally and professionally.

Pros

I like having a debit card specific to this, because that's where I store our businesses funds like a checking account. I like the ability to create and accept payments for invoices. I also like that I can use PayPal for personal transactions just like Venmo or Zelle.

Cons

I wish their UI were better. Certain features seem challenging to find or access. Specifically the add a payment or add money feature. I wish they'd use intelligence to learn what I use most and bring that to the front of the dashboard.

Alternatives Considered

authorize.net and Wave

Reasons for Switching to PayPal

I like having one login to access my personal PayPal and switch over to my business account.
Oyekanmi
Overall rating
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Payment Gateway of this Era: PayPal

Reviewed on 16/01/2025

Pros

PayPal allows me to send and receive international payments instantly.
What I like most is that it allows users with no PP accounts to pay securely with their credit cards via invoicing and buttons.

Cons

My account has a limit of $58,000 which I can withdraw per month, I will talk to customer support to increase the limit.

Joseph
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal is the standard by which all payment processing is measured.

Reviewed on 10/10/2024

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Paypal is an all in one solution enabling credit, debit, paypal, venmo, apple pay and google pay.

Pros

The brand recognition is huge! So many people use or at least know of paypal that offering it increases consumer confidence.

Cons

Some of the company policies and practices do not line up with ours.

Nicholas
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal-A++

Reviewed on 03/01/2025

Mostly good. Any time I’ve had to get in touch with customer service they have been able to answer...

Mostly good. Any time I’ve had to get in touch with customer service they have been able to answer any questions I’ve had or rectify any issues I was facing.

Pros

It’s widely accepted by most every retailer, app, website or private person needing to make a transaction for whatever reason. It’s easy to get started and they don’t charge you for an account.

Cons

Sometimes waiting on a transaction to clear can be a pain but this doesn’t happen very often

Toylin
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pay Pal Business

Reviewed on 18/07/2024

My overall experience with pay pal is excellent it has given me the freedom to send money to my...

My overall experience with pay pal is excellent it has given me the freedom to send money to my family, to invoice a customer from another city or state and receive money in minutes. It is a very reliable system and I recommend pay pal to any one it is awesome all for businesses worldwide.

Pros

I love using pay pal privately with a customer or online shopping it give me the comfort to make payments create invoices for clients send or receive money from friends and family. Pay Pal is a great way to do business world wide.

Cons

There's not much I don't like about pay pal they are very punctual reliable and you get your payments on time . It lets you know every detail and transaction you have made pay pal is a great way to receive and send money.

Moses
Overall rating
  • Industry: Computer Games
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal Is The Best For Online Shopping

Reviewed on 07/03/2025

Occasionally, there’s a small hiccup, but overall, it’s a lifesaver for online shopping and sending...

Occasionally, there’s a small hiccup, but overall, it’s a lifesaver for online shopping and sending money. Highly recommend!"

Pros

PayPal is like that reliable friend who always has your back when it comes to payments. Super easy to use, quick, and secure, it just makes life smoother. It is easy to use PayPal and has a user-friendly interface.

Cons

PayPal works fine and doesn't have any issues.

Cassandra
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Paypal's lack of transparency and efficient communication makes it a risky option as a...

Reviewed on 12/12/2024

Paypal places many barriers between the customer and vital information making my overall experience...

Paypal places many barriers between the customer and vital information making my overall experience very frustrating. This is made even more inconvenient by the lack of online support making it difficult to reach the right people when a problem arises. Paypal has caused numerous disruptions in my financial well being due to these issues.

Pros

Paypal is widely accepted as a payment option for online transactions, making it a convenient payment option when shopping online.

Cons

Lack of account transparency such as the ability to view declined transactions. Additionally, the lack of easily accessible online support like many other payment providers offer as their digital experience. There does not seem to be any explanation as to why users are unable to view declined transactions and where the charge is coming from. This is extremely inconvenient and is potentially a security risk as monitoring all transactions towards any funding account is essential for monitoring unusual activity.

Dr.Enoch
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best of all times payment solution

Reviewed on 22/01/2025

Ive been using PayPal for a long time and all i can say is i am amazed

Ive been using PayPal for a long time and all i can say is i am amazed

Pros

I like the fact that i can keep my money safe
The interface is intuitive
It is easy to use
It provides legit security
It is cost effective

Cons

No concerns at all
Paypal really is the best

Sara
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal safety

Reviewed on 05/02/2025

I love Paypal, I always have problems paying on many sites, but with Paypal I was able to use a...

I love Paypal, I always have problems paying on many sites, but with Paypal I was able to use a safe way to pay both through sites, and personal with my friends and in selling items online. The fact of being able to register multiple cards is very useful and allows me to pay with any of the options that I have available at the moment so that I do not always have to register all the data but through fast and easy access with email and password.

Pros

Security, simplicity and speed in payments. The history of movements and the possibility of paying both as friends and with protected transactions. It is also very nice to be able to insert messages that are easily found in transactions

Cons

There is nothing that has caused me any problems using Paypal! I forget my password sometimes but that's my problem! :)

L
L
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

paypal ... good until it isnt

Reviewed on 24/12/2024

for the majority of the time i found it extremely effective in money management

for the majority of the time i found it extremely effective in money management

Pros

i liked the fact you can send invoices , send payments to visa direct or venmo and accept swipe paymemts as well

Cons

the security is great however it lacks unatuomated overides from custmer service representatives and inforces verification protocols that cant be addressed by sparsly available cusotmer service

Oksana
Oksana
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable and convenient tool for handling both personal and business transactions

Reviewed on 13/11/2024

PayPal has been a reliable and convenient tool for handling both personal and business transactions....

PayPal has been a reliable and convenient tool for handling both personal and business transactions. While the fees can add up in some cases, its security features and ease of use make it a top choice for online payments.

Pros

Convenience and extensive acceptance. PayPal allows me to make purchases, send money, and receive payments quickly, both domestically and internationally. Its buyer and seller protection policies offer a sense of security, especially for online transactions. The platform’s integration with various websites and apps is seamless, making it easy to use almost anywhere.

Cons

Fees associated with certain types of transactions, especially for currency conversion and receiving business payments. Additionally, the customer service experience can sometimes be slow or challenging to navigate if there are account or payment issues.

Diego
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

There is nothing better

Reviewed on 18/05/2024

Overall it is an excellent application or site to be able to manage your expenses and see your...

Overall it is an excellent application or site to be able to manage your expenses and see your history. In fact, it is used to administer your expenses much more easily than on other services.

Pros

In truth, the only thing that bothers me is the slowness of 30% of their functionality or service and the difficulty of adding a bank card to the Paypal account.

Cons

What I like is the ease of use that Paypal offers and especially the fact that it offers lots of features that are just as useful as the others

Destiny
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A decent payment processing solution with some drawbacks

Reviewed on 08/05/2024

I think overall PayPal is okay, but many of the issues I've had, had the potential to turn into a...

I think overall PayPal is okay, but many of the issues I've had, had the potential to turn into a lot bigger issues. I would say it's probably no longer the best option for payment processing.

Pros

They have one of the shorter wait times for payouts/balance transfers compared to other platforms I've used. Many people are familiar with them and many companies/organizations still use them which often lends itself to an easier check out process. I like that it has pay later options for my clients.

Cons

Paypal was once one of the most trusted and secure payment processors, but there have been many points of failure over the years and I am not as confident about it as I once was. I have previously had some issues with fraudulent purchases made using my account. In my experience their customer service has not been the best often because of language barriers leading to my concerns not being understood/addressed. I don't like how difficult it is to change the settings so that non-PayPal users can make payments using PayPal. The buyer-protection is not great either, I purchased a product that was misrepresented in the photos and description and even when I couldn't get a hold of the company to go through with returning it, PayPal would not grant me a refund. The same thing happened when a company that was going out of business kept recurring charges going even though they were no longer providing me the service and hadn't for months, I sent PayPal all requested documentation and they didn't refund me or remedy the issue at all.

Alternatives Considered

Square Payments and Stripe