UKG Ready Reviews

Mainly a positive one as our company never had an app to handle payroll.

Although there is nothing redeeming about the UKG Ready platform, the customer service and technical help are the worst parts of the experience. If you need help with any given issue, there is no way to get help from someone by calling or emailing, all you can do is create a service request ticket and you may get a call back within a few days. Often times, rather than help you they tell you to visit their Community site and tell you to scour through hundreds of threads to find the help you need from other users.

The implementation process was a nightmare and many of the functions we needed implemented were not completed or they were left half-done. After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting). I followed up with our account manager on a weekly basis asking for a quote, she consistently gave me the run-around, stating she was working with her sales team on it. After two months, she finally provided a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need.

Upon making a change to one of our vendors it was necessary to create a new file feed with UKG. It took UKG 30 days to respond to our request for a new file feed. Once we were finally assigned a project manager he stated that we can expect it to take 5 business for him to respond to any calls or emails during the process.

These are just a few examples of the horror it is to deal with UKG. They are the worst company I have ever had the displeasure of working with. We have been used as references for UKG and we have told each company to run away as fast as they can and we will continue to do so.

Once learned the system it is a great tool.

My experience has been phenomenal. I have a wonderful working relationship with a number of team members and have even gotten to speak 1 on 1 with the [sensitive content hidden] of the Company. I have not seen any other major company where the [sensitive content hidden] is that available AND willing to talk to you,

We collected time on paper sheets prior to vetting a software. We went with out payroll software company and they couldn't meet our need for the complex ways we pay our employees. We then did research and really put UKG under a microscope to be sure they were the best fit for us. They have met and exceeded our expectations for time and attendance. We hope to be able to look at their payroll software in the future and see if that might be a better fit for us as well.

It has been difficult. Simple things I could do in other payroll management systems usually end up needing me to submit a ticket for assistance.

UKG is a great tool overall. It could be more user friendly for non tech savvy users of all ages.

Overall, my experience with UKG Ready has been very nice. There have been no real issues and pretty much a smooth experience. The system is easy to navigate and user friendly.

So far I have had no issues with the essentials of UKG Ready. I have been thrilled to have control of when I clock in and out, submitting missed punches, and submitting time for work related courses completed at home. This has become my favorite work related app.

Overall Pretty good system to use some faults here and there but they are easy to work around.

It’s good. Easy to use and if I need any extra help the support is amazing

Overall useful software for payroll and time tracking. Sometimes there can be issues when punching for breaks but very easy to double check and correct any errors for payroll.

Good. Useful in all aspects. Easily sync with other data.

My overall experience with UKG ready is Very good

It has been very easy and organized. A lot better than other apps that I've had to use in the past.

Happy with the system and easy to use for most of the features

Great overall experience, my go to for scheduling and time off requests