NueMD Reviews

It is easy to use and the billing process becomes easier and faster.

It does not allow for the transfer most of the documents and the functionality is a little behind the times. You need to have a paypal account to pay.

The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done.

You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.

Grate clearinghouse, no claim issues in 2 years of use. Intuitive and easy ton access anywhere - I even logged in when I traveled abroad.

to many screen changes to complete an action, no capability of saving stm., no capability of organizing the scanned docs, when you try to pull up previous RA you have to log out and log back in otherwise it will not generate the list. A bit cumbersome to post adjustments as it does not take negative payment and you have to figure out how to enter recoup amounts. Does not update claim status when claims Cross over from medicare - this has to be done manually.

Was a little less expensive, they did send out statements every month as agreed to. They deposited the checks directly into the bank.

When I quit using them and after 90 days, to get my remaining data to continue to bill for the money they hadn't collected they extorted more money before they would send the disc with my accounts on it so I could have my new billing collect the money they hadn't.

I like everything about NueMD. The billing software is so easy. My reimbursement rate went up to 98%. The scheduling side is great. I like the color coding for each apt size. When ever I have been stuck on anything they have helped me with live chat or on the phone and even email. I am the office manger and biller. So I do all my billing at home and sometimes real late. When I have had an issue, I would email them and the next day when I returned to work in my mail box would be the fix to my problem.

I really have nothing bad to say about them. I was a little disappointed when NueMD and Sevocity Broke up. We had did keep Sevocity as our EHR. We have not looked into NeuMD's EHR. But if it is anything like the billing and scheduling it will be wonderful.
I have nothing bad to say about the customer support. They are amazing and always so friendly.

You can design whichever templates you want they've got access to scores of public data and lists and up-to-date information which they can help you in a great and as you start to implement and discover small changes you want to make they are very responsive and quick at making them to make your life as easy as possible because even with a ton of preparation and reading you'd simply don't know what you don't know I think getting a product that isn't concretely structured is probably the best pro in addition they close second would be the staff at every level is responsive and great

There is no video telemedicine capacity at this time. Also some of the navigation at first is not as intuitive as I would've liked however it was easy to learn

We have billing with NueMD we like our biller. Claims sent through usually without a problem. Customer Service does answer phone. Sometimes hold 30 min but has improved.

EHR is horrible. Screen freezes constantly. Paying for escripts but not working but we are paying for that extra. When we signed up we were not told of all the extras that were not included that we not had to pay for like appt reminders and escribe. They said there were too many items to tell us about when we signed the EHR contract which was a half sheet of paper. Who knew escribe was not a common feature. Only later we are told we have to pay extra and we cannot get all of our providers to work 4 months later.

Customer support, being able to do a live chat, promptness of a response. And easy navigation. Also the updates that are available to read.

As far as the cons oh, I wish there were more email lines especially when a client has more than one email or split parents. And also an extra line on the memo underneath the email to add additional contacts for that patient.

Linked with Practice Fusion. More functions available in original ehr, not NueMd.

Support did not help fix main issues with loops and segments in edi claims.

As a beginner computer literate person, it was very simple to follow the set up, as putting patient in, their insurance information and any documents.

in the notes tab, I would like to see where we can put the lines in order of how it would be easier for us in general to read and set apart

Product is easy to use navigating is easy. The sales rep was the best part of the entire experience.

Before you get to the product you have to deal with customer service and training which is the WORSE out of 20yrs billing this is the WORST customer service I have every dealt with. Training is HORRIBLE!! I had a total of 3 training sessions with 3 different people and all 3 said something different on the same topic. I did not know who to listen to.

Great resources available for the small practice. A lot of automated features that enables a small practice to keep up with the fast paced ever changing health industry.