NueMD

4.4 (457)
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Electronic health record software for medical practitioners

Overall rating

4.4 /5
(457)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.3/5

88%
recommended this app
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457 Reviews

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User

Reviewed on 01/10/2018

Pros

It is easy to use and the billing process becomes easier and faster.

Cons

It does not allow for the transfer most of the documents and the functionality is a little behind the times. You need to have a paypal account to pay.

Nancy
Nancy
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NUE MD meets all of our professional needs.

Reviewed on 16/01/2015

Nue Md is the best program I have ever used in my practice that includes nine psychotherapists. I...

Nue Md is the best program I have ever used in my practice that includes nine psychotherapists. I have been in private practice for over 25 years and as the times change, so have we.
The staff and program at Nue MD have been helpful in every way. They may not be able to accommodate us with all of our needs but they are always responsive to our needs.

The only complaint I have about the program is that each of our schedules are not exclusively private and can be viewed by everyone in the practice. I would prefer they were private and could only be viewed by administrative staff and myself, the Director/Owner.

Andrea
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  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
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solo practicing physician having nothing but headaches with NueMD's nonfunctional EHR,...

Reviewed on 21/09/2018

There are a lot of bogus reviews to increase the ratings that NueMD is likely putting on the web. ...

There are a lot of bogus reviews to increase the ratings that NueMD is likely putting on the web. Why would an appliance company be using EHR and medical billing software and giving them 5 stars? Buyer beware!!!!

Pros

The only pro is that the billing software is easy to use. If you are only using this software for billing, it is straightforward and the clearing house has sped up claims processing for my practice.

Cons

The salesman gave me misinformation on cost and functionality during the demo so read your contract carefully. Training is minimal and must be scheduled during business hours. Getting support takes 1-2 business days and may require you to schedule an appointment at their convenience. One trainer was not available during an hour I had cancelled patient appointments to train. Employees have a very narrow job duties and can't answer questions about the system outside of their area (example: template, portal, elabs, eprescribing, billing are all separate and trainers only know certain portions of the software) and often do not follow through on problems. The EHR templates have never been corrected after 3 months. The eprescribing and elabs are contracted out to Change Healthcare and after two months of being told I would have elabs with the local hospitals, I was told they "weren't on the list" and I will never have elabs despite paying for a monthly service. It has taken 6 weeks to get a new receptionist the ability to log in for eprescribing. Refills request are continuing to be faxed to me so don't expect to be able to go paperless. If you hire them to do your billing, they will contract this service out to an outside company as well. The portal does not allow for the transfer of any documents, only secure messages. It's functionality is about a decade behind the times. Also, if patients want to pay online you have to sign up for a paypal account and pay the paypal fees. They attempted to sell me on their "seamless" credit card processor and I'm glad I went with someone else since you can't use your office credit card processor with online payments. This is not a user friendly system or company.

Mary
Mary
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First experience with EMR

Reviewed on 05/03/2014

This is my first experience with EMR and I am pleased to say 6 month out we are doing very well. ...

This is my first experience with EMR and I am pleased to say 6 month out we are doing very well. At first, it was A LOT to take in and overwhelming at times, but with help from my trainer, Sherry Fincher, and the support team at Nuesoft I feel we made the right decision with choosing your company. We have already received our first incentive check and are working on 2014 now. I feel comfortable with all of the changes coming down the pike( e.g. ICD10, PQRS...) because you are all just a phone call away. The product is easy to use and able to be adjusted to ours needs. Thank you again.

saurabh
saurabh
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Billing headaches

Reviewed on 11/08/2014

I started a solo practise and my biggest fear was billing headaches. An online search and some luck...

I started a solo practise and my biggest fear was billing headaches. An online search and some luck made me stumble on the Neumd site and I thought it was too easy to be true. I spoke with 2 prior users and then started using the system in my practise. Have no office staff and am able to complete the process mostly by the time patient walks out of the office. I have used it now for nearly a year and have had no headaches since the first day !!!

Response from AdvancedMD

Hello Saurabh, we are so glad you chose NueMD and are happy to provide you with a great product! Thanks for the review!

Lise
Lise
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Good Ease of Use, Very Intuitive Process Flows

Reviewed on 15/10/2014

This product has a very good cost and the training and implementation are very user friendly and...

This product has a very good cost and the training and implementation are very user friendly and intuitive. It has been a very pleasant surprise using this system. I have used some of the most expensive EMR systems in healthcare and in using this system have found the administrative aspect of it to be so much easier than most systems. Customer support is also very friendly and willing to assist. At times calls are not returned same day however when we do get that call back the staff is very willing to help in any way possible.

Steven
Steven
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NueMD is simply the best!

Reviewed on 07/11/2014

When searching for the overall best practice management software, your search should end with...

When searching for the overall best practice management software, your search should end with NueMD. I have used many practice management programs throughout the years and NueMD is overall the best I have ever used. The way in which the program is laid out makes it incredibly easy to use. Claims go out and come back paid accurately and timely. When claims are denied, NueMd has a feature that allows you to put the claim on hold so that it can get the attention it needs in order to get paid. NueMD is simply the best!

Mindy
Mindy
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NueMD software capabilities

Reviewed on 05/11/2014

NueMD is great practice management software. It is affordable as a low monthly fee is charged based...

NueMD is great practice management software. It is affordable as a low monthly fee is charged based on the number of users. It provide security, totally HIPPA compliant allowing a provider to store medical records. Staff is friendly and reliable offering immediate help for problem solving. The only con is the constant update of Java which can be annoying but necessary to ensure the security, and allow for the constant update that NueMD provide for free to ensure regulation are adhered too.

Christi
Christi
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Using it for insurance claims submission/payment posting/statements for 6+ months.

Reviewed on 21/08/2015

Loved the initial training. Got me started, and was able to help me troubleshoot what I was doing...

Loved the initial training. Got me started, and was able to help me troubleshoot what I was doing wrong or could be doing better once I had been using it a few weeks. It is very easy to use, and I am able to utilize it to submit claims/post payments/generate statements throughout the day without sacrificing time for patient care. Since I use it throughout the day/week/month, I am able to generate statements/post payments throughout the month, so we have a steady stream of income.

Karen
Karen
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New Account Setup

Reviewed on 07/08/2014

We currently have 3 NueMd accounts for our company, one just recently set up. The support and...

We currently have 3 NueMd accounts for our company, one just recently set up. The support and communication helping me was prompt, courteous and accurate.

I received a new client package that included much needed information on steps to get started and cheat sheets.

I will continue to work with NueMD staff on any problems or questions I may have.

Response from AdvancedMD

Karen, thanks for taking the time to leave us a review. We are glad to hear that the set up process went smoothly!

Stephanie
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  • Industry: Medical Practice
  • Company size: Self Employed
  • Used for 6-12 months
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  • Value for Money
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Hard to get in contact with anyone

Reviewed on 13/12/2017

If you like to wait for answers and have to download a program that takes forever to load this is...

If you like to wait for answers and have to download a program that takes forever to load this is for you. If you like to have to keep telling the lm over and over again that its a cash patient to take it off hold then this is perfect for your company.

Pros

They did my billing and logged everything. Other than that its a slow program. They even had my phone number wrong on patient statements that they mailed out months after being billed and when patients would call them they would email me. When I asked them to change the number or had queations about the statements no one would respond.

Cons

I really hate leaving bad reviews. I hate to be this person but when you email people for 3 weeks and get 1 phone call and 1 email, something has to be said. The program it self is hard to use. You have to download it and it takes forever to load. Scanning and uploading everything is time consuming. When I reached out to billing for clarity on issues I had with patient statements no one ever got back to me. When I wanted to cancel it took me 2 weeks to get in contact with someone who could actually help. Almost a no later(4days short of) I have to call in and after 30 minutes I find our my cancellation date is in 2 weeks and the last bill will be in January. So I am essentially paying for services that should have been canceled because no one wanted to cancel when I first asked. I don't mind paying for November 16-December 16 because that's the 30 days notice that I gave them however the extra 2 weeks feels like extra money they are trying to take from me. Maybe it's because they never made a lot off of me? Either way, when they were trying to sign me up I got calls and emails. When I tried to cancel I got passed by email to email.

Response from AdvancedMD

H​i​, ​Stephanie. I'm sorry to hear ​about your experience. I'd love to discuss this ​further. Please send an email to [email protected] and we can set up a ​phone ​call. ​I look forward to speaking with you.

Kari
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  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
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  • Value for Money
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  • Likelihood to recommend 10.0 /10

Great billing software

Reviewed on 05/12/2016

So far this is the best billing software that I have used. I was using a different software prior...

So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.

Pros

It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Cons

There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

Kenneth
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  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
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  • Likelihood to recommend 0.0 /10

NueMD is awful

Reviewed on 14/06/2019

Advanced Md who owns NueMd has been a terrible experience. You may think you are saving money by...

Advanced Md who owns NueMd has been a terrible experience. You may think you are saving money by going with this software but I promise you it will be something you soon regret.

Pros

Whatever the pros are they are so outweighed by the awful customer service, program instability and misleading sales reps that they are not worth mentioning.

Cons

God help you if you have to electronically prescribe controlled substances. A true nightmare. We had tickets for issues that were never resolved after literally years of repeated attempts. And I’m the end after we moved to another ehr they are charging HUNSREDS of dollars for storage for read access only until we sort out our AR. Greedy useless company incapable of producing a functional ehr.

Robin
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  • Industry: Medical Practice
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  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Riverside Billing Service, Inc. Review of NueMD

Reviewed on 04/03/2014

Pros

NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions.

The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module.

The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset.

Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature.

Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them.

NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.

Cons

Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.

Bill
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  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
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Non existant customer support

Reviewed on 26/12/2017

There are many better systems out there that do support their products. Consider them first.

There are many better systems out there that do support their products. Consider them first.

Pros

It is fairly easy to use and learn. System does stay up most of the time and is typically available.

Cons

NO support at all. I have left many phone calls and sent numerous emails an have yet to have any response. Last year when I actually did manage to get someone to respond, they could not help my problem. They said that someone who could help would contact me, but I never heard form them.

Response from AdvancedMD

Hi, Bill. I'm sorry to hear about your experience. I'd love to discuss this further. Please send an email to [email protected] and we can set up a phone call. I look forward to speaking with you.

Robert
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  • Industry: Mental Health Care
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  • Likelihood to recommend 2.0 /10

Good at first...

Reviewed on 16/05/2016

Pros

The NueMD software is usually good although we have run into glitches and errors that interrupt getting work done. It is easy to learn and understand. I really liked the platform and would have stayed if they didn't have such terrible customer service.

Cons

The customer service is atrocious. They were very accommodating in the sales phase but as soon as we were in contract, everything changed. We have to constantly follow up on any request or question and it takes weeks to hear a response. We requested that one of our facilities not be renewed as we were no longer billing for that facility. Not only was the contract automatically renewed, we were made to feel as though it was our fault for not having a short term contract that was never presented to us (we provided multiple emails showing we did not want to renew the contract). We received snide emails from their client services department (with no name attached) trying to justify their sly underhanded business practices. I would definitely NOT recommend NueMD to anyone solely for the terrible customer service and sneaky practices.

Blake
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Ideal Solution for your Practice Manager needs

Reviewed on 31/07/2014

Our practice has been a NueMD client for several years now and we have never looked back.

NueMD is...

Our practice has been a NueMD client for several years now and we have never looked back.

NueMD is a great Practice Manager platform that adapts to nearly any practice type / specialty yet remains EXTREMELY user-friendly and functional.

More often than not these days, vendors design systems that are overly cumbersome or too rigid for practical application. Just within our company, NueMD has successfully adapted and been applied to accommodate a Chiropractic Practice, Office-Based Diagnostics, Durable Medical Equipment, and even Inpatient / Outpatient Diagnostics.

I can not emphasize enough how easy-to-use this platform is. Any average computer user could effectively navigate and work within the NueMD environment with little to no training within minutes. All of the menus and tasks are logical and straight-forward.

Should trouble arise, it always helps that users are never more than a phone call or InstantMessage away from live help (from someone in the United States). Thinking back on the past 6+ years, I can not recall more than one or two times when we could not access the system, thus it is extremely reliable.

NueMD has done a good job of keeping the program fresh and staying current with required guidelines and regulations via automatic updates and visual facelifts. From the practice point of view, one less thing we have to worry about goes a long way in allowing us to focus on our business.

I would highly recommend this platform to any potential client in search of an effective cloud-based practice manager solution.

Response from AdvancedMD

Hello Blake, thanks for leaving us a review! We are very pleased that our product works with your company on so many levels. We work hard to be available for our customers and love hearing from you!

PEGGY
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  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
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  • Likelihood to recommend 10.0 /10

GREAT MEDICAL OFFICE SOFTWARE

Reviewed on 18/08/2016

My office has used NueMD for approxmately 8 years and I can honestly say the transition in to the...

My office has used NueMD for approxmately 8 years and I can honestly say the transition in to the program from our old software was seamless. It is the best software I have every used and would recommend it to anyone looking to update.

Pros

Their support system is always available if you have any questions, whether it be a representative on the phone or online assistance, I have never had an issued contacting them.

Cons

I cannot say we have ever had any issues with this product.

Response from AdvancedMD

Thanks for your feedback, Peggy. We're happy to hear this!

Jake
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  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
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  • Value for Money
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  • Likelihood to recommend 3.0 /10

Not for DC's

Reviewed on 28/03/2018

If you are coding for PT or DC codes the built in "scrubber" to help insurance approval is no...

If you are coding for PT or DC codes the built in "scrubber" to help insurance approval is no better than any other software and it doesn't catch really any mistakes. Like I said, if you're a normal MD going about your day, i'm sure it's fine. Other than that keep looking.

Pros

This is obviously a well funded software that has thought of nearly everything when it comes to the standard medical office visit. The billing/insurance tools are really good... for MD codes.

Cons

If you are not a standard medical practitioner don't even bother. The customization is very limited and not comprehensive enough to be accepted by most insurances (especially PI cases). While it does initially have a fresh new look when you actually start using it you realize it is very click/drop-down heavy. The end result for a specialized clinic notes is less than adequate. I end up having to do a lot of typing to fill in gaps where the software doesn't even have an for macros or hot keys.

Kim
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  • Industry: Medical Practice
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  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Love this practice management software. Going on 5+ years

Reviewed on 26/02/2015

Pros

The ease of use makes this software perfect. It meets all of our billing/reporting needs for a five-provider medical practice. The support from NueMD has been awesome. They offer an online chat support feature, which eliminates so many "phone tag" and voicemail frustrations. The ongoing support in the EDI department for keeping the cashflow going is outstanding. I have had no problem training the staff, including my providers.

Cons

I really do not have any true complaints about the product or vendor. I do have some wishes, such that are probably practice specific for reporting or functionality things that would pertain to this practice. For instances, I would love more options for content and set up on monthly statements. But overall, I feel the product is excellent.

Teresa
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  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
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  • Likelihood to recommend 10.0 /10

I am extremely happy with my total experience overall

Reviewed on 28/04/2017

Its easy to use therefore I have more time to focus on other office duties than billing. It also...

Its easy to use therefore I have more time to focus on other office duties than billing. It also keep things organized and tracked more efficiently

Pros

It is so easy to learn and is user friendly. We were able to start transmitting claims in just a few days, and Medicare which can take up to 30days was approved to transmit in less than 10days. We started receiving ERA payments within 10days of billing out. I have been in the business for 30 years and I have to say that this has been the easiest transition of setting up and billing without any problems whatsoever that I have ever experienced. The training was easy and friendly. I was really impressed with each department specializing in their own field, and the introduction and welcoming was awesome as well as the user friendly Nuebie Notes to refer to if you forgot anything during training.

Cons

I haven't experienced any cons yet, I am very happy with everything so far. I guess I would have to say the only Con that comes to mind is that I wish I had found your business a long time ago.

Daanish
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  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
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  • Likelihood to recommend 7.0 /10

Responsive support

Reviewed on 12/01/2018

Pros

The support team is responsive, and will spend the time with you. You have to be vigilant and persistent, but they will not turn you away, and have a vested interest in problem solving. In our experience with other vendors, sales will get you going, but then disappear. NueMD has a robust support system (and the sales staff still responds to you after you sign up).

Cons

Can get caught up in a loop of being sent to different departments. Usually though, if you let the person you are talking about know your frustration, they will take steps to help resolve your issue. And some people are GREAT about taking ownership of client problems.

Calvin
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  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
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  • Likelihood to recommend 10.0 /10

Simple and Easy to Use Billing Software

Reviewed on 06/04/2017

When i decided to start a billing company 5 years ago i must have Demo'd about 10 different...

When i decided to start a billing company 5 years ago i must have Demo'd about 10 different platforms. They ALL did pretty much did the same thing but what stood out about NueMD is that it was a clean ,SIMPLE, and intuitive interface. The learning curve was low and getting staff up to speed on the software takes days instead of weeks. Highly recommend this software!

Pros

Easy to Use - Works and MAC and PC

Carrie
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  • Industry: Medical Practice
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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Best Medical Billing Software

Reviewed on 10/08/2016

Pros

I love how simple it is to enter EOB details in to each ticket. Monthly billing to our patients is made very simple as well and the invoices look very professional.

Cons

Our Chiropractic doctor is not fond of the SOAP note options. Since he sees so many patients often times more than once per week, it is hard for him to use the SOAP notes in this program. He prefers that the notes be transferable with all information from one visit to another because visits tend to be rather similar. He was unable to do that with this program.

Response from AdvancedMD

Thanks for your feedback, Carrie! I'm happy to hear you’re enjoying using NueMD and about your positive experience with our training program. Thank you for taking the time to share your thoughts with us!

Stacy
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  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
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  • Likelihood to recommend 8.0 /10

My experiences been good very accommodating and easy to navigate

Reviewed on 20/05/2017

I learned a lot

I learned a lot

Pros

The customer support is top-notch. Easy navigation from screen to screen, easy to set up new codes, very easy to use for a new beginner

Cons

Comments on the patient page info example it could use another email section. Also more room for comments when a client has multiple contacts