Acuity Scheduling Reviews

I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients.

I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments.
For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better.

I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.

Secondly, I can book and send branded reminders to my co workers and clients.

Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.

Need to learn css to customize the branding for appointments

Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.

I like how the admin has great control over the backend and has full use and capability. I also like the ability to brand everything.

It doesn't natively integrate with third-party calendars. We had to switch to Calendly solely because of this reason.

-The client facing side is much more attractive than other scheduling options
-so easy to customize what the clients see, it's very clean and simple
-3rd party application integration gives many options for growing your business
-the tiered account options, so we can maybe save money in the first few years

-sessions were a little bit confusing to set up, but it might just be our style of scheduling
-Once you set up sessions, when you go to review them is not ideal : We are a company with recurring sessions every day of the week, and the sessions become a long list - other scheduling apps tried allowed the sessions to be viewed in a chart, making it easier to check and adjust
-clients being unable to book more than one person easily - I don't think all of them will understand that they need to 'Add A Time' until they have the correct number of time slots chosen

Once we started using this platform for booking appointments and classes for our music conference, I quickly realized that I could use it for the other music school I worked at as well as for myself for my podcast bookings. The more I use it, the more I realize how much time it has truly saved me from going back and forth emailing people, sending erroneous information out and my favourite part is that the people signing up for things have control of their bookings to change and modify without my help. It's taken so much administrative time off my plate. Honestly, it's been a huge win for a small business owner with a small team. The 1-1 meeting scheduler is by far the best and easiest I've seen.

The only thing I wish Acuity had, is a group class attendance list that isn't just a file download that I can share with others like my class assistants and interns in real time without sharing a login with them. This feature would make my life even better. But the way it is now, is still functional and totally useful for small businesses. The other feature I wish there was is Payment plans for large program packages.

Acuity Scheduling is a great app! It is very convenient and has everything I need to make booking less complicated for my clients and easy for me to keep up with clients, dates, and prices. My favorite part of the app is that it gives me the space to customize my booking information. I can pick my choice of font, background colors, font colors, I can bullet point, and have all types of fun to make my booking app feel like my own and stand out from others. I love that the app sends confirmation emails with EVERYTHING my clients need to know which saves me time from having to send out messages and emails and constantly changing things.

What I don’t like about the app is that clients are only allowed to book (via Instagram or the link) using a paid plan. I feel that clients should be able to book through all social media platforms using the Acuity link whether the business owner has a paid plan or not, and that some app functions should be limited and only accessed by those who pay for it.

Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.

I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)

Easily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically.

Crunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks. Not terrible overall.

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That I can do almost everything for free. It's also easy to use. And the staff are really nice and helpful. And they have decent promos on now and then it seems (like for writing a honest review).

No weekend support.
Also, to get multiple calendars, I need to pay :( That won't be a con for most people but in my situation it was.

The software met my initial needs well and if you have a simple organization or your business model is completely in line with the way the developers think you should run your business, then this will be a good fit for you.

The reminders by email and text have been extremely reliable and effective at keeping no-shows to a minimum. The admin interface is easy to read at the start of the day and some of the functionalities on the calendar admin page are very convenient.

Being able to figure out where to find settings on the admin side can often become an elaborate project. Coupons need to be managed in two different places, figuring out where to set your business hours can be a hunting trip through the menus, getting a new client "on board" with their own account to edit or cancel their own appointments has been a laborious task that is not at all intuitive. I came very close to losing clients over their frustration in trying to figure out the startup process.

One of the weakest points in this software is the fact that there is no "customer facing" help. The only online help from Acuity is available to the Admin, and written for the Admin. If any help is to be presented to my customers, it's my job to write it. Sorry - writing a help system for 3rd party software that I pay to use is not what I consider a good use of my time.

The reason I'm leaving Acuity after years of trying to make this software perform as I need is the fact that "Help is just days away!" That's right, no live help. Email only and if someone comes to me with a question I can not answer or a problem that I can't figure out how to resolve on a Friday afternoon ... it's still going to be a problem through the weekend - likely until Tuesday. Email only. No chat, no phone.

Acuity Scheduling is an invaluable tool for career strategy solutions, offering a range of features that empower professionals to optimize their schedules and take control of their career paths. With its user-friendly interface and powerful capabilities, Acuity Scheduling revolutionizes how individuals plan and manage their career-related activities. One of the standout features is its seamless appointment booking system, which enables clients to effortlessly schedule consultations, career coaching sessions, and resume reviews with ease. This eliminates the back-and-forth communication typically involved in setting up appointments, allowing career consultants to focus on delivering exceptional services. Acuity Scheduling's customizable availability settings allow consultants to define their working hours, ensuring that appointments align with their preferred time slots and availability. This flexibility is crucial for professionals who may have other commitments or desire a healthy work-life balance.

Acuity Scheduling offers automated confirmation and reminder functionality, sending timely notifications to both you and your clients. This feature helps to minimize missed appointments and improves overall punctuality, enhancing the client experience and maximizing your efficiency.

If you're a small new business, you can not go wrong with Acuity Scheduler! It is easy to get started, book appointments, make gift certificates, add in discounts, connect it to apps such as Quickbooks, MailChimp, Constant Contact - and many others. If your a wellness worker, THIS IS the only low cost small business scheduler that offers HIPPA compliance! Our clients like the view of the site, intigration tools and SEO markers for web sites - its all there!

There are going to be problems with every program - but having a small studio that we share, it would be nice to see a wait list for clients when we are totally booked out.
I needed a program that was HIPPA compliant - which is why I went with Acuity - but the forms are chunky and hard to manage. Clients don't like the way that they read - and I know that they are long - but acuity makes them seem even longer - which equates in people only doing half of the health intake forms. Also, they limit how much you can put into a section. It would be nice to expand a section, make it a little longer to read, but a simple yes or no question at the end to make the document seem less lengthy.
It is hard to make a change to an instructor if they have a sub come in to teach the class - while it does not happen all that often, attaching the proper instructor to the class at the last minute would be a great benefit so that the participants know who is teaching without having to pretty much re-write the schedule and re-book clients into the changed class.
Better integration with our book-keeping system - while it transfers over fairly well - differentiating tips, the use of passes (Acuity uses 'codes' for passes) showing the discounts as line items would be extremely helpful.

By far, the best feature is the ability to have clients schedule their own appointments. As a busy person, I don’t often have the time for the back and forth of scheduling a client. With Acuity, they can look at my schedule, see when I’m free, and then put themselves in wherever it’s convenient for them. I also like that the calendars adjust for time zones. This is helpful if you have clients all over the country yet don’t want to have to figure out the time differences. The tutorial for Acuity was very informative and made using the program a breeze. Having the calendars sync up for groups is also very handy rather than having everyone input the info individually.

Sometimes, there is such a thing as too much. Acuity has so many features that it’s overwhelming. There is no way I could use every single feature, so it seems like overkill. It’s also made even more difficult because there is no phone support. If I had a number I could call, perhaps they could explain to me what each of the features does that way I’m not so overwhelmed. Phone support would also be handy in case something breaks, most likely from trying to figure out the different features. With something as important as your schedule, you need to have almost instant solutions, and lack of phone support means you have to wait to get a response, which costs time and money lost.