--- description: Learn more about M-Files. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: M-Files Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Document Management Software](/directory/284/document-management/software) > [M-Files](/software/91125/m-files-dms) # M-Files Canonical: https://www.getapp.com.au/software/91125/m-files-dms Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/91125/m-files-dms?page=2) > M-Files is a mobile-based and context-first document management system that uses metadata-driven architecture, workflow automation, and AI to improve visibility, compliance, and efficiency. > > Verdict: Rated **4.4/5** by 274 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of M-Files Centralized management of enterprise information and processes Intuitive search and customizable views for information organization Document relationships for tailored information discovery Decreasing cognitive load with automated rules Instant access to information from any connected system Facilitated searches across all systems Increased productivity for knowledge workers in the Microsoft 365 environment Simplified IT landscape and leverage of existing competencies with M-Files on Azure ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 274 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: M-Files - **Location**: Plano, US - **Founded**: 1989 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact M-Files for details of pricing, licensing, and service options. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Antigua and Barbuda, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bhutan, Cambodia, Canada, China, Costa Rica, Cuba, Denmark, Dominica, Dominican Republic, El Salvador, Finland, France and 37 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Authentication - Business Process Automation - Buy Side (Suppliers) - CMS Integration - CRM - Collaboration Tools - Completion Tracking - Compliance Management - Compliance Tracking - Configurable Workflow - Content Management ## Integrations (14 total) - ArcGIS - AutoCAD - AutoCAD LT - ChronoScan - Docusign - Dynamics 365 - Google Workspace - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Microsoft Teams - OpenText Experience Cloud - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software) ## Related Categories - [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software) - [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software) - [File Sharing Software](https://www.getapp.com.au/directory/422/file-sharing-api/software) - [Enterprise Content Management Software](https://www.getapp.com.au/directory/1261/enterprise-content-management/software) - [Document Version Control Software](https://www.getapp.com.au/directory/1475/document-version-control/software) ## Alternatives 1. [Google Drive](https://www.getapp.com.au/software/90762/google-drive) — 4.8/5 (28427 reviews) 2. [Google Workspace](https://www.getapp.com.au/software/90761/google-apps-for-business) — 4.7/5 (17483 reviews) 3. [OneDrive](https://www.getapp.com.au/software/91652/onedrive) — 4.5/5 (12623 reviews) 4. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5412 reviews) 5. [Microsoft 365](https://www.getapp.com.au/software/90725/microsoft-office-365) — 4.6/5 (14035 reviews) ## Reviews ### "Easier to work with files" — 5.0/5 > **David** | *9 December 2024* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: The search function saves a lot of time finding specific files that we can also share with internal company users in a much easier and faster way. With M-Files, you can classify documentation to make it more efficient and organized with regulatory compliance > > **Cons**: There are no failures or bad functions, it has been a good work tool without bad conditions > > It facilitates the work of searching for documents and the authorization to be able to share files with external agents of the company by setting an authorization time of which I want ----- ### "An extremely flexible system to create tailor-made customer solutions in the DMS/ECM category" — 5.0/5 > **Robert** | *28 September 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: As an open source standard software, it is like a chameleon, adapting to any business environment. Regular tasks are completed highly efficiently and with significant time savings, whether in a ten person operation or with hundreds of users. Connects processes from ERP systems, emails, file structures and CRM/accounting programs. The system enables central storage of all documents and content, making information quickly retrievable and avoiding redundant data. > > **Cons**: Even though the documentation is really helpful and offers many examples, you should plan for a somewhat longer training period both for your own development and for administrators. > > We originally used M-Files purely for document management. We now also use it as a mail archiving solution. Since the system stores not only regular correspondence but also documentation and various other files and documents. ----- ### "Expensive, bad documentation, no debugging capability and bad support from the vendor" — 1.0/5 > **Verified Reviewer** | *16 February 2017* | Security & Investigations | Recommendation rating: 1.0/10 > > **Pros**: - Usefull user interface on the client side - Good basic structure > > **Cons**: - Expensive - Very bad support - Bad documentation - No usefull examples - Not self-explaining to the adminsitrator > > We are a german company that uses M-Files for some years. I'm the poor guy that has to configure the backend/server side. The basic functions are easy to setup, once installed, the server and client side runs well. The basic idea is easy to understand, documents belongs to classes ans has class-specific metadata attributes like "telephone number". Attributes can be linked to other objects... fine\! What makes me sleepless nights is, that if the implementation of a little bit more complex things like right structures, workflows with many steps e.g., you're totally lost with M-Files. There are some different documentation pdfs, describing just the basic functionality - WITHOUT CLEAR EXAMPLES. There's the possibility to submit tickets (if you have a support contract). This tickets are answered after some days by (asian?) supporters. There's a lot of mail-overhead just to desribe the problem. In most cases the supporters does not respond to the concrete problem. The do'n offer, for example, a short teamviewer session to solve the problem on the customers system. That's can not be calles good support\! M-Files provides the possibility to write own (visual basic) code, triggered by event handlers. This code can be written to a empty white editor (without any debug possibilities, or any kind of help to the programmer) on the server side. Notepad.exe provides more features\! No Breapoints, no debug log output, the only way to debug own code is to rise exceptions that blows the script. That is 1983, not 2017\! The API functions are not nice encapsulated, it's a nightmare to wirte own code...but required often - to customize and build workarounds for missing functionality. Logging in general...not nice. There's a "event log" on the server side. Some basic events are logged here, for example login, logout, document checkout... But it's not very detailed\! If somethin went wrong, it's not written there. Maaan\! The user frontend (windows client) looks nice and works well. The server side looks also nice on the first view, but many "nice" features are not implemented. Lists of 300+ Users... no search field, no possibility to select 5 people and delete them, you have to do tis one by one... I hope this (view from the administration part) gives you a small impression of the daily work. M-Files seems to spend a lot of money in marketing an nice small videos to bring the CEO to buy the product, but where are the videos describing the rights structure from the technical side? Nope\! ----- ### "The most secure way to share documents is with M-Files" — 5.0/5 > **Angela** | *9 September 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Super easy while importing files into M-Files, including comments and much more. I can even invite Teaching Assistants to join document editing sessions. > > **Cons**: Documents with a lot of illustrations can slow down the editing process but that’s expected as far as my experience is concerned. > > M-Files sharing and versioning features have appealed the most to me and that’s why I choose M-Files over any other document management tool. ----- ### "Paperless; efficient document management with many features." — 5.0/5 > **Salama** | *26 October 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The user interface is intuitive, so even colleagues without prior knowledge can use the software easily. Feature requests and regular updates leave nothing to be desired for the customer. > > **Cons**: Accordingly, I have no criticism for any features. Very fast loading timea of the input forms. This is what I call perfect. > > Scalability is a major advantage, whether it's a small project or a large customer, M-Files grows with them. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/91125/m-files-dms?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91125/m-files-dms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data