--- description: Learn more about CiviCRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CiviCRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [CiviCRM](/software/91073/appcenter123) # CiviCRM Canonical: https://www.getapp.com.au/software/91073/appcenter123 Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/91073/appcenter123?page=2) > CiviCRM is a comprehensive and powerful open source software CRM dedicated to maximizing your impact. Organize and managing your contacts, donations, memberships and campaigns all in one place. > > Verdict: Rated **3.9/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CiviCRM Ownership of your data Use by itself or integrate seamlessly into Drupal, WordPress, Joomla or Backdrop Designed exclusively for nonprofits and associations Supported by thousands of people around the world Fully customizable and expandable ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 41 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CiviCRM - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Bulgarian, Chinese, Croatian, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alumni Management - Assignment Management - Attendance Tracking - Attendee Management - Badge Management - Barcode/Ticket Scanning - CRM - Campaign Analytics - Campaign Management - Communication Management - Conferences/Conventions - Contact Database - Contact Management - Content Management ## Integrations (4 total) - PayPal - Stripe - authorize.net - iATS ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Grant Management Software](https://www.getapp.com.au/directory/170/grant-management/software) - [Advocacy Software](https://www.getapp.com.au/directory/903/advocacy/software) - [Membership Management Software](https://www.getapp.com.au/directory/171/membership-management/software) - [Association Management Software](https://www.getapp.com.au/directory/165/association-management/software) ## Alternatives 1. [DonorPerfect](https://www.getapp.com.au/software/91736/donorperfect-fundraising-software) — 4.5/5 (1384 reviews) 2. [Givebutter](https://www.getapp.com.au/software/114523/givebutter) — 4.8/5 (871 reviews) 3. [Neon CRM](https://www.getapp.com.au/software/90665/neoncrm-by-z2-systems-inc) — 4.3/5 (613 reviews) 4. [Bloomerang](https://www.getapp.com.au/software/103573/bloomerang) — 4.7/5 (1287 reviews) 5. [Bonterra Network for Good](https://www.getapp.com.au/software/2035471/network-for-good) — 4.6/5 (936 reviews) ## Reviews ### "We have continued to use more features over time" — 4.0/5 > **Rusty** | *20 April 2017* | Recommendation rating: 10.0/10 > > **Pros**: Flexibility. It can do almost anything for non computer people, that flexibility can also be a disability > > **Cons**: It can be complicated. It has such flexibility that it can be daunting . Consultants can help but are costly. > > Good program ----- ### "A wonderful experience with CiviCRm" — 4.5/5 > **Chelsea** | *26 April 2016* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor. > > **Cons**: I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least\!). ----- ### "The best CRM for nonprofits, and it's free\!" — 3.5/5 > **Nicolas** | *12 April 2016* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The depth and breadth of functionality is staggering, and the community provides extensions that enrich the product even more. The software is highly configurable and can be adapted to almost any nonprofit organization's needs. And if a feature is not there, you can always add it as the full source code is available. > > **Cons**: Setup and administration is quite technical, documentation is extensive but could still be improved. Users will feel lost at first due to the richness of the software, but with a little hand holding will get the gist of it and start exploring. ----- ### "Long user, secure software, lots of features" — 5.0/5 > **Costa** | *13 March 2017* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: I like the fact the CiviCRM works nicely, have a lot of features I need and are integrated to my CMS. > > **Cons**: Some translation to languages around still need, help everybody could help. Same to new payment methods to places different from Major markets. > > I really like to feel that CiviCRM is a successful free/open source software. ----- ### "CiviCRM is a great tool for campaign management" — 4.5/5 > **Karl** | *21 April 2016* | Recommendation rating: 9.0/10 > > **Pros**: CiviCRM is free and open source, meaning the development is driven by a community dedicated to it's success. The community is fairly responsive and keeps an active release cycle as well as an extension community which build meaningful extensions to functionality. > > **Cons**: Specializing in political clients, CiviCRM is not the most documented to reach these markets. However, I am working with others to expand this as I have personally tested several competing products and found CiviCRM to be the most versatile in this space. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/91073/appcenter123?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91073/appcenter123) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data