Gusto Reviews

Gusto provides everything you need for payroll, hr, and employee benefits management. I really appreciate how quick their support team is to help us with any needs that arise.

When setting up health benefits, you'll need to download pdf of the health plans to see all the fine print details from the providers (ie Blue Cross, UHC). Gusto's support team does a wonderful job guiding you through the process so you don't get lost in the details or overwhelmed by the options.

I like how Gusto has a time clock in the app.

I didn’t like that it took a while to verify my account.

I like all the features and how it's easy to do payroll

The reports are hard to build at time and I would like it to be easier.

Simple and easy to learn and easy to link to account

Nothing there isn't to like about the site

I like that I get an email whenever I get paid!

I don't like having to log in to see my paystub instead of it just coming automatically with the email. *I guess that's for security, so ok, but still.

Ease of use and reliability of the service.

Some of the features were difficult to navigate

Gusto is impressively versatile — it can be used as a hub for both documents and hours tracking!

The only things I don't like:
1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times).
2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable.

The general ease and flow of the platform, allows the user to complete payroll in under 2 minutes. The new spreadsheet feature enables accurate time tracking. Great integration with Quickbooks!

From an aesthetics perspective, the font is stale and the colors are boring. There should be more flashy indicators for the next step/

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Wonderful customer service, really responsive and easy to work with.

We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited.

Gusto is extremely user friendly,even if you dont have extensive accounting/payroll experience.Payroll processing would sometimes take hours to process but Gusto has allowed us to simplify payroll.I have also found time and vacation tracker very useful.

Nothing really it is easy to move around the website, Pricing is great and customer support is almost always fantastic and quick.

Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple

I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me

Gusto has offered us an amazing payroll system which is easy to use. It has simplified the process of paying our employees.

I have nothing to dislike with this platform.

The system is easy to use, but it is super problematic.

Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods.

Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution.

There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.

Super easy to use on desktop and mobile app. Keep up with time management and payroll without worry.

No issues to report. Easy access on mobile app.

Gusto is perfect for small to medium size firms that want an easy interface for both admins and users.

Sometimes Gusto can be too simple and doesn't offer everything competitors did at the time of using it.

I love that you can handle your W2 signing and 1099 filing through the platform. I also love that it supports direct deposit.

It's hard to create and review reports. For example, I couldn't figure out how to make a report of what my contractor had made in a given time period.