--- description: Learn more about LogMeIn Rescue. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LogMeIn Rescue Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [LogMeIn Rescue](/software/91045/logmein-rescue) # LogMeIn Rescue Canonical: https://www.getapp.com.au/software/91045/logmein-rescue Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/91045/logmein-rescue?page=2) > Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. > > Verdict: Rated **4.6/5** by 163 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LogMeIn Rescue Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool. Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click. Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces. Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality. Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 163 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 109.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, Malaysia, New Zealand, Philippines, Singapore, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Annotations - Asset Tracking - Automated Routing - Availability Management - Blended Call Center - CRM - Call Logging - Call Recording - Campaign Management - Change Management - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Configuration Management - Contract/License Management - Customisable Branding ## Integrations (11 total) - Agiloft - Autotask PSA - Freshdesk - HappyFox Chat - HappyFox Help Desk - JIRA Service Management - Microsoft 365 - Microsoft Teams - Salesforce Service Cloud - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Remote Support Software](https://www.getapp.com.au/directory/563/remote-support/software) ## Related Categories - [Remote Support Software](https://www.getapp.com.au/directory/563/remote-support/software) - [Server Management Software](https://www.getapp.com.au/directory/647/system-administration/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.com.au/software/9913/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.getapp.com.au/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.getapp.com.au/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.getapp.com.au/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Logmein" — 5.0/5 > **John** | *4 April 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use. > > **Cons**: Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers. > > Works well for remote IT help. ----- ### "Really really is one of the best remote support software\!" — 5.0/5 > **Lawrence** | *6 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed. > > **Cons**: Nothing\!\! it does what it says on the tin and so much more than you would ever need for a good support software. > > It really helped me to support customers with so much ease. ----- ### "Good, could be better, and the support is lacking" — 3.0/5 > **Jed** | *17 November 2017* > > **Pros**: Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. > > **Cons**: The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried. ----- ### "Gets the job done" — 4.0/5 > **Damon** | *3 January 2020* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage > > **Cons**: I tried to the MAC version and it left plenty to be desired. It was missing features and just needed more ummph > > When want straight forward simple clear design and use this is it ----- ### "Excellent remote access software" — 5.0/5 > **Chad** | *2 November 2021* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Easily allows for remote access to any device Simple user interface Easily deployable Uses very little bandwidth > > **Cons**: There may be some lag between remote user inputs and your own device response ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/91045/logmein-rescue?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/91045/logmein-rescue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data