Mindbody Reviews

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2872 Reviews

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Have to use it, but would like to use something better
Reviewed on 27/09/2023
Pros
Mindbody gets the job done. My gyms require me to schedule through it so I'm kind of forced to use it.I do like that I have a few gyms on it which makes it easier to book a few classes at different spots at the same time.
Cons
I wish the booking could go right into my Google Calender just like a Calendly appointment do or Eventbrite events. When I book in Calendly and Eventbrite, I do not need to click "add to calendar" because it just goes into my calendar automatically upon booking.My pilates studio just switched from Mindbody to Momence and I'm really liking the feel of the new platform. It feels like the platform was built more recently and it's meant for mobile. Whereas Mindbody feels like it was built desktop first and the mobile doesn't have unique sizing or layout. Momence also has a messaging area for my gym to message us with deals and such.Would be ideal if all gyms used Mindbody but instead I have to toggle between apps to book my classes.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mindbody delivers for music school
Reviewed on 07/11/2023
Pros
I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.
Cons
The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.
Reasons for Choosing Mindbody
We needed a management software with more features.Reasons for Switching to Mindbody
We needed a management software with more features than the one we were using.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
MindBody - Incompetent and Greedy
Reviewed on 09/10/2024
MindBody operates with defective information, illegal rules and horrendous support. Their customer...
MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees who spoke to us never had the same answer. I purchased the license and merchant account in 2012, and always paid the fees through my bank account. They refused to send the 2012 contract. I know the license and merchant account contract states I am the purchaser and owner. However, they dod not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. In preparing to close down the business, MindBody insisted she was the owner even though she was on her way out. This is outrageous and illegal. In addition, last quarter, MIndBody forced our clients to switch to the new app even though many did not want to handle their sign ups and payment on the app. Poor way to treat my customers; we get the blowback for MindBody decisions. They finally now recognize that I am the owner when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account almost impossible and outright improper. Here is a recent example. We were told that we would have 90 days after the termination of the contract to download our information. Now, they are claiming that we have only 24 hours to download all of the information. Some information such as liability waivers had to be obtained on each client separately. We have over 800 waivers. Their solution is that we pay them $500 to download the information and send it to us. Extortion! This is only a few examples of how bad poorly MindBody has treated us. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent, immoral and greedy company. Stay away from them and find a different software.
Pros
In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today
Cons
Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.
Alternatives Considered
DanceStudio-ProReasons for Switching to Mindbody
Studio abruptly had to be closed down.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for a larger company
Reviewed on 30/01/2024
Support was great and very patient. Not meant for a single therapist to run. Would be better for a...
Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.
Pros
Booking was easy after the initial set up was figured out.
Cons
Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor service, overpriced, don’t use them
Reviewed on 12/11/2023
Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if...
Poor, very poor. In fact how this company is handling Client cancellation is so bad I question if it is even legal.
Pros
Biggest name. Expensive with huge amount of functions one does not know what to do with.
Cons
Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible product w/ terrible customer service
Reviewed on 30/11/2023
It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to...
It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to impossible.
Pros
There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product
Cons
I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.
Alternatives Considered
Zen PlannerReasons for Choosing Mindbody
I was sold a fake bag of goods. That is correct, MBO lies about their product.Switched From
ASF Payment SolutionsReasons for Switching to Mindbody
The reviews online are managed by MBO making their online reputation far better looking than it sounds be.- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
A good system that did not work as well for Canadian clients
Reviewed on 23/10/2023
Pros
Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.
Cons
Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst software , DO NOT recommend
Reviewed on 21/10/2023
Incredible waste of time, energy and money for me and clients. Unbelievably frustrating and...
Incredible waste of time, energy and money for me and clients. Unbelievably frustrating and exhausting.
Pros
Nothing, I wish I could go back in time and reverse ever using them. Over charging, no refunds, billing without consent, no receipts
Cons
Hours and days of being on hold. Endless glitches with no solution Charges for no reason with no receipt
Alternatives Considered
JaneReasons for Choosing Mindbody
Amazing customer service Excellent seamless software No hidden fees No extra charges without consent Local and relevant customer service No wait timesSwitched From
JaneReasons for Switching to Mindbody
The sales rep was very good and extremely misleading.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
So stressful
Reviewed on 27/07/2024
From the time we signed up, it was a disaster. Very efficient until they got us signed up.
From the time we signed up, it was a disaster. Very efficient until they got us signed up.
Pros
We thought it was going to make running our business easier but it didn’t.
Cons
On our first onboard meeting, we realized it wasn’t going to work for our business as we do pamper packages and it didn’t offer that, they have continued to take monthly payments for 6 months after us communicating immediately that it wasn’t the right fit . Month after month, we tried to cancel our subscription but even after our final email from them telling us it was all complete, they still attempted to take our money.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Robust functionality, software has issues
Reviewed on 21/10/2024
My overall experience was not great. Software has issues and add-on services have MAJOR issues....
My overall experience was not great. Software has issues and add-on services have MAJOR issues. After years of trying to get customer service to remedy issues with add-ons and no resolutions I finally dropped all those services and eventually wound up getting a 3rd party partner to provide the services I needed.
Pros
The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to.
Cons
The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best but highly priced
Reviewed on 17/09/2024
was really excited at signing up to Mindbody and used every resource they offered me. After a year...
was really excited at signing up to Mindbody and used every resource they offered me. After a year it was becoming costly. I could only put my own clients through and a few integrations didn't work. For a high-priced product - and they are the best they would be a good 1 stop shop for many. My own situation, it was too expensive for the features on offer.
Pros
Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.
Cons
The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package
- Industry: Sports
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mindbody - very powerful payment processing
Reviewed on 25/10/2024
Have been using Mindbody continuously over the past decade as the payment processing system for our...
Have been using Mindbody continuously over the past decade as the payment processing system for our business.
Pros
From the end user standpoint, very easy to click links and pay
Cons
Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.
Alternatives Considered
StatStakReasons for Switching to Mindbody
We have been using both in some capacity.- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Features and Easy to use
Reviewed on 20/06/2024
Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a...
Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a comprehensive solution to manage operations effectively, enhance client experience, and drive business growth.
Pros
Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing.
One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs.
Cons
However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Mindbody at New York Pilates
Reviewed on 17/06/2024
They are not the most inexpensive booking platform out there, but all my staff are very familiar...
They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.
Pros
GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.
Cons
I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!
Response from Mindbody
Thanks for your review, Daphne! We're so grateful to have you as a customer.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great scheduling app for business
Reviewed on 21/06/2024
It was easy to be trained on I learned within a couple days how to easily navigate the application.
It was easy to be trained on I learned within a couple days how to easily navigate the application.
Pros
It was easy to setup client appointments within the application
Cons
The calendar looks a bit wonky so I used a different calendar alongside this.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Mindbody for an Athletic Training Facility
Reviewed on 17/06/2024
Pros
I like that we can handle almost all of our business needs in one application.
Cons
I dislike how many aspects seem outdated. And I dislike when the software glitches or goes down.
Response from Mindbody
Thanks for your review, Courtney! We definitely strive to be a comprehensive solution for our customers and have been leaning in heavily to deliver even more innovation and reliability for our platform over the past year. Please let us know if you ever need anything!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mindbody - great options in theory, very glitchy in practice
Reviewed on 28/10/2024
Mindbody was what we used when rolling out an online wellness program during the pandemic - in...
Mindbody was what we used when rolling out an online wellness program during the pandemic - in theory it appeared to have everything we needed, but in practice the system was very slow and led to dissatisfaction with clients in terms of booking, payments, and access to online offerings.
Pros
Large network of users - had potential to reach new client base
Cons
Too many glitches in the system - payments, scheduling/signups, and livestreaming all had major issues
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
You get one stop shopping
Reviewed on 25/10/2023
Now that sone other softwares are starting to track package usage, they will need to stay ahead of...
Now that sone other softwares are starting to track package usage, they will need to stay ahead of the race or they may loose me. There is a limit that , when they will have priced themselves out of consideration.
Pros
MINDBODY has been the only booking software I have used. I left briefly and boy was I surprised. I know they are the most expensive but I was able to cancel other contracts that I used and put that money towards MINDBODY. Their system is the easiest to understand, work with, set up and use. Visibly easy to follow directions and very intuitive.
Cons
The price. When I started with MINDBODY, I had many benefits with my subscription. As the years have passed, they took away all of the benefits except the extreme basics and moved them into the higher priced subscriptions. I held off as long as I could before finally going to the higher subscriptions. They have done an excellent job in developing marketing, emails or texts. As a massage therapist I am not technically savvy so I welcome, not having to get other vendors to help market, manage my online presence.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Mindbody or not
Reviewed on 26/02/2024
I really liked it in the beginning but I grew less enamored by it as time went on
I really liked it in the beginning but I grew less enamored by it as time went on
Pros
Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.
Cons
Always raising the price. And sometimes the tech support was not there to help me
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mindbody Review
Reviewed on 12/06/2024
Overall get's the job done but it can be better in a lot of areas.
Overall get's the job done but it can be better in a lot of areas.
Pros
Everything all in one place. Schedules, appointment counts, contracts, payment.
Cons
Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The standard in fitness scheduling programs
Reviewed on 02/10/2024
Used it daily for all fitness scheduling and purchases
Used it daily for all fitness scheduling and purchases
Pros
Easily navigatable and easy to make changes
Cons
No issues at all with MindBody, it was my favorite of the scheduling programs ive used
- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My personal review of the product
Reviewed on 09/07/2023
Mindbody is really great and helpful to our business when it comes to membership.
Mindbody is really great and helpful to our business when it comes to membership.
Pros
What I like about MindBody is it is easy to use. You will be able to see all the details of the members and all transactions that was made on the account
Cons
What I don’t like about it is that sometimes we are experiencing an error or loading issue. Sometimes if I am going to update the information of a member it will not accept the updated information. Sometimes software is down.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
5+ years with MindBody
Reviewed on 07/09/2023
Mostly a positive experience. Since COVID the availability of online chats to resolve issues is...
Mostly a positive experience. Since COVID the availability of online chats to resolve issues is gone, but the response of the support team is quick and friendly.
Pros
Easy to use for appointments; the schedule can be customized with colors; appointment lengths can be set but also overridden if needed; there are plenty of cues to help you know if someone has a membership or has a credit or negative balance.
Cons
While it's a decent POS system, it's NOT an accounting system. Tracking can be a little confusing from an accounting aspect. For simply knowing what you sold at the end of the day, it does fine.
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great way to track wellness and fitness services!!
Reviewed on 03/01/2024
Pros
I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.
Cons
It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Basic Package Review
Reviewed on 11/06/2024
Overall, pretty easy to setup and maintain.
Overall, pretty easy to setup and maintain.
Pros
Easy adding and cancelling clients from classes and appointments.
Cons
Reports very limited on basic version. Especially monitoring customer account balances (# classes left).