Zight (formerly CloudApp) Reviews

Zight (formerly CloudApp)

4.6 (183)
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Overall rating

4.6 /5
(183)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.4/5
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183 Reviews

Maurice A
Maurice A
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Screenshot sharing done easy

Reviewed on 11/01/2019

Pros

I LOVE how easy it is to share (or save) screenshots with your teammates. Once you've installed the app, is as simple as just pressing the keyboard shortcut, select what you want to record and presto! A link is automatically copied to your clipboard and sharing takes "paste", and that's it!

Aside from taking a full-screen screenshot or a partial one, you're able to record your screenshots in a video or a one-minute gif. It helps when you want to explain/show your teammate a process.

Cons

I don't have anything negative to say. The app has a bunch of cool features, but I only use it to share screenshots/recordings quickly to my teammates and haven't had any issues with it.

Fraser
Fraser
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

The handiest tool for image capture

Reviewed on 22/12/2019

It is one of the handiest tools in my online toolbox and saves me a lot of time now that I don't...

It is one of the handiest tools in my online toolbox and saves me a lot of time now that I don't have to clip screenshots and then save them as images and upload them to an email. Now i can just paste the URL of the screenshot for anyone to see immediately

Pros

It is simple to use and makes sharing discoveries and problems with your team or with a support team so much easier

Cons

The Windows app has previously been a bit unstable and did not work properly for a while but recent updates have cured this.

Kim
Kim
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Could be Great, But Not Quite There

Reviewed on 22/03/2019

I bought it a couple of years ago, but gave up quickly as the desktop app was very buggy. It...

I bought it a couple of years ago, but gave up quickly as the desktop app was very buggy. It recently got an overhaul and I wanted to give it another shot. I love all the features it boasts, but with a buggy interface, it falls flat on it's face for me.

Pros

I like that you can easily make screen captures and record a video of your screen.

It is great that you have a lot of space to put these files for sharing.

The personalized domain option is very cool. It gives a good impression when you share content immediately from your own domain.

Cons

The PC Desktop app is too buggy still, it got a huge overhaul and I went back to it - wanting to love it. But it is not quite there.

I ended up going back to Lightshot for screen grabs and then setting up CloudApp on a different hotkey for recording a video of my screen.

It does weird things. If for example you have a dropdown box open on a website for a screenshot to show somebody what to select. Then when you hit the hotkey to make the screenshot, it automatically closes the dropdown box before making the screenshot.

Karen
Karen
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Quickly share and embed videos!

Reviewed on 04/12/2019

Overall its been a win for me and people are impressed when I share a video instead of just typing...

Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.

Pros

I work with a lot of people remotely and sometimes an email is not the best method to communicate. It's easier to record a video and share exactly what I need to. CloudApp solves that plus it easily integrates with my project management tool so people can just click and watch the video while in the app. I can also down the original file and upload it to other video sharing platforms like YouTube.

Cons

On a rare occasion, it can glitch when opening but it's a rare case for me. Usually, I just restart the application and its fine.

Parisa
Parisa
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

One of the best LTDs I've ever purchased. Great value and functionality.

Reviewed on 25/05/2018

CloudApp is incredibly useful, user friendly and has become one of my favorite business and...

CloudApp is incredibly useful, user friendly and has become one of my favorite business and productivity apps.

Pros

As a tech enthusiast, CloudApp isn't the most exciting deal I've purchased, but it's actually by far one of the most useful ones. I'm impressed with how intuitive and useful this app is! It's reliable, user-friendly and has really streamlined my workflow.

Cons

I wish video uploads went by more quickly. It does seem to be a bit slower than other apps that do similar things, but this is only periodically, and overall, it's still a fantastic app that's been of great value to my business.

Nicholas
Nicholas
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Why doesn't every person have this on their computer?

Reviewed on 26/06/2018

Pros

CloudApp is among the greats of computer utilities. It works flawlessly and looks great. I love how easy it is to annotate a screenshot or record my screen, but the best part is the unlimited online storage of content and the link I can share anywhere.

Cons

Hmm. Sometimes there are some little bugs, but the overall stability has improved a lot recently. I really can't think of anything else as it works so good.

Rithvik
Rithvik
Overall rating
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best screenshot app ever

Reviewed on 15/11/2018

Good service to share details with your team giving design feedback, commenting system is good to...

Good service to share details with your team giving design feedback, commenting system is good to discuss the design, great tool to get your tech tutorials more attractive.

Pros

Cloudapp makes it so easy to record your screen. Making gifs is so easy with cloudapp. Just not that they offer tons of storage to save all your recording and screenshots. Commenting system just a charm and so helpful to let my designer know what changes I need on my website. I even use CloudApp on my blog where I write tutorials. This just a great service.

Cons

Never felt anything left just hoping for an android app launch soon.

Bryan
Bryan
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This has quickly become one of my favorite apps

Reviewed on 13/10/2017

Pros

It's incredibly simple to use and extremely fast. It does a great job with screen recording and screenshots, but we have found it to also be an excellent way to share design proofs with our clients. Just drop any large file over the icon in the Mac toolbar and it will automatically copy a sharing link to your clipboard - even if the file hasn't finished uploading. By the time you write up an email and send it, the file is uploaded and the sharing page is active. It is MUCH faster than using Dropbox, Google Drive, or any of the other tools we've used for sharing files. The sharing page is really nice, too. It has a simple feature for our clients to leave comments or annotate the files we've shared. We love this app. It's a huge time saver.

Cons

They have some nice integrations with Trello and Slack, but those aren't tools that we use. Hopefully, they'll add other integrations at some point.

Jovan
Jovan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best tool for screenshots, videos and gifs

Reviewed on 25/03/2020

CloudApp skyrocket collaboration with my team. Everything going much faster than before.

CloudApp skyrocket collaboration with my team. Everything going much faster than before.

Pros

I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.

Cons

I think I like almost every aspect of this app. More space on the free plan always warmly welcomed.

David
David
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Great tool. Worst support ever

Reviewed on 04/11/2019

It's a great to do screenshot easily, but the support team is not supportive.

It's a great to do screenshot easily, but the support team is not supportive.

Pros

When the tool it's extremely simple to use.

Cons

The customer team is inexistent, you can spend weeks with critical bugs not being solved

Carl
Carl
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big fan, love it!!

Reviewed on 27/08/2016

I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my...

I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. We get a ton of questions from our customers but they don't always quite understand our documentation. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text.

Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier.

Visual search had been really great so far too. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share.

Last thing would be our Intercom client. We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Intercom, if you're reading this, get that fixed!

Pros

1) Huge time saver.
2) A much easier way to show my team (or friends) a visual to answer a question.
3) Works extremely well in my support team

Cons

1) It doesn't have a Gmail/Chrome integration.
2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.

Response from Zight

Thank you Carl for your amazing review!

It is greatly appreciated.

Best,
Derek Rey / CloudApp

Caitlin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love my CloudApp! It’s great!

Reviewed on 16/12/2022

Pros

I love how easy this software is to use. Super user friendly! I highly recommend trying this!

Cons

There was nothing I disliked about the software.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Huge savings in productivity.

Reviewed on 26/10/2018

I am a Product Manager and often, due to the speed at which we work and the people I work with,...

I am a Product Manager and often, due to the speed at which we work and the people I work with, words are not the best medium to convey thoughts when you discover snags or bugs. Developers are busy people and want to build things and move on. CloudApp lets me visually capture product behavior to explain desired functionality, in the form of videos and gifs and thus speed up communication within my team. I really love the tool.

Pros

The ability to capture screenshots and annotate them with comments or arrows. The ability to capture videos as well as gifs has enabled me to be more productive. As a Product Manager, I can enhance my documentation efforts by bringing in a visual component to requirements and bug descriptions. It has helped me writing feature walkthroughs as well as explain competitive product offerings to my team.

Cons

Every once in a while, I have observed that the tool's library shows captured screenshots which I hadn't intended to capture. It may be due to the fact that the shortcut keys on the keyboard (Ctrl+Alt+Shift+5) are close to a frequently used shortcut (Ctrl+Alt+Del). It's either that or maybe it's just...fat fingers!

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy GIFs, Screenshots, Videos

Reviewed on 25/02/2021

I have been a fan since day one! It is very intuitive and makes it incredibly easy to share content...

I have been a fan since day one! It is very intuitive and makes it incredibly easy to share content with users or teammates.

Pros

We use CloudApp on a regular basis because of its ease of use for both users and customers. We mainly use it for support, helping users of our product understand where to find certain features, and making quick recordings for our help center articles or guides. I love how I get notified when users view my clips.

Cons

Depending on how long the recording is, it can take some time to upload. I also wish there were a few more options to annotate, but for the most part, it is pretty customizable.

Paola
Paola
Overall rating
  • Industry: Photography
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using Cloudapp to create GIFs & show simple processes is easy as pie

Reviewed on 09/08/2017

Mostly illustrative GIFS and storing my inspiration boards and anything I want to quickly save for...

Mostly illustrative GIFS and storing my inspiration boards and anything I want to quickly save for later. Makes my files searchable, that's a huge plus!

Pros

The fact that is an one stop shop for several steps that it would normally take to put together a tutorial file or tool. I can create up to 1 minute explanations on video with annotations and even emojis... Plus, I don't have to worry about making the animation for the gif, hosting it or nothing else, I just copy the link and that gif is on my e-mail before I know it. Love the gifs.
I also can save any screengrab and it makes them searchable, which is very helpful as I'm normally one to screenshot things for later but then I never find them or remember what I saved. This tool just organized every loose thought for me.
The analytics have been particularly useful as well, to make sure when our users got their information and if they are following up or not.

Cons

Could use folders for even more organization. Plus, if I have to download all my files at once I would have to go one by one vs. having an option to just bulk download everything I have saved in CloudApp-That's a con for me, but it's not a big deal anyway.

John
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Do NOT use for Markeitng unreliable

Reviewed on 01/09/2021

See above. I'm so upset with what happened and your customer support is terrible. I could not get...

See above. I'm so upset with what happened and your customer support is terrible. I could not get hold of anyone. I want my money refunded for the upgrade that did not work.

Pros

I use screencast o Matic and cloud app I had a massive launch video and decided to use the system.

***** BAD MOVE ****

They only have a 2 gig limit and my first 280 views blew my data and left my 11,564 with a message NO MORE DATA CONTACT USER>

What a pain in the arse! Thanks, guys, you left me to deal with 100's of emails to deal with.

So, I paid for an immediate upgrade. You tool my money. and It didn't work.

Would I use you again, NO. Not for any B to C. No way.

Cons

The customer service and chat support is terrible. The earliest I could get hold of someone was 2 days by making a time to meet someone. I needed help URGENTLY and not one reply.

MINA
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My to go app for screen capturing

Reviewed on 20/07/2019

One of my best buys so far. Worth every penny and I recommend it to everyone all the time.

One of my best buys so far. Worth every penny and I recommend it to everyone all the time.

Pros

I got it on sale. It lets me use my own branding and subdomain. It's light on any computer even my slow laptop. Frequent updates and new features. Customer service is super responsive. It's like an online database of all my screenshots vs my older to go software which would only take a screenshot and save it on my local computer.

Cons

There has been a problem with the annotate tool on Firefox on both my home computer and my laptop which prevents me from annotating any of my screenshots but I haven't really contacted customer service about it. It might be related to a plugin on my browser or something. But I don't really use that feature that's why I don't bother asking customer service about it.

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Jack of All Trades

Reviewed on 26/10/2018

CloudApp has saved me so much time since I got it. It's so much easier and faster to communicate...

CloudApp has saved me so much time since I got it. It's so much easier and faster to communicate with people visually using CloudApp's tools than it is to write long, detailed paragraphs to people.

Pros

CloudApp is extremely versatile and makes communication with others easy. I’ve used it to capture screenshots and make annotations when I need to make an important point to someone. I’ve used it to record videos and gifs when I need to show a problem to the tech support of a company I’m reaching out to for help. I’ve used it to record video presentations that have included my face and my screen. I’ve even used CloudApp as file storage. CloudApp worked well in all these instances for me.

Cons

My screen doesn’t always automatically update when I try to delete a file while using CloudApp’s web app. Sometimes I have to refresh my browser before I see a file has been indeed deleted.

Romeo
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An essential tool that speeds up productivity in the easiest way possible - a perfect...

Reviewed on 25/03/2018

It saves me a lot of time, making me much more productive.

It saves me a lot of time, making me much more productive.

Pros

The simplicity and utility, mixed with the time-saving logic-steps are what makes this tool so exceptional.

Simplicity; using simple (or user-defined) shortcut keys to capture parts of a screen as an image or video.

Simplicity; dragging any file onto a system tray icon to have it uploaded to CloudApp storage.

Simplicity; after a file has been uploaded, simply paste the auto selected link wherever you want to share it.

Utility; screenshotting, screen recording, file storage, file sharing, annotation, commenting; it's all there!

Logic-steps; auto upload and copy link to clipboard, auto-open into desktop annotation; these kinds of time-savers are well thought out, seamless and really help my workflow.

Cons

It'd tough to find anything but if I HAD to it'd be that, at least in previous versions of the desktop app, it was buggy; the auto-open for annotations didn't always work. That seems to have been resolved now though!

Verified Reviewer
Overall rating
  • Industry: Wireless
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ranks up there with Slack as a productivity gamechanger

Reviewed on 04/04/2019

Pros

As far as communication online is concerned, nothing communicated better than visuals. Cloudapp has been a must have for me in communicating with vendors, partners, customers, and my team.

The Chrome app really makes it easy to share a website and add annotations, which is how I use it the most.

Cons

There isn't anything to dislike really. Could maybe use a mobile app though.

Jeff
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super easy Screen Recording

Reviewed on 17/09/2021

Overall, I've had nothing but great experiences with CloudApp. It's super easy to use and great at...

Overall, I've had nothing but great experiences with CloudApp. It's super easy to use and great at what it does. I have seen other tools come across my desk and have tried a few, but nothing has convinced me to move to another tool.

Pros

I use this all the time to send quick 'training' videos to my team and the product has been continually updated to include different styles of recording. Never had an issue. I also like knowing when the team member has viewed the video (and in many cases, watched it multiple times).

Cons

Nothing really to speak negatively about. It does log me out more frequently than I'd like, probably every 2 weeks or so and I have to log back in (minor inconvenience).

Ken
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

This app saves me time every day

Reviewed on 31/03/2021

I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in...

I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it. It really does save time and increase productivity. It even sends me a weekly report on how much time I saved and how much usage per week.

Pros

Love the ability to take screenshots and attach it into an email or drop that into Slack
Love the ease of use
Love that it allows for video taking, though I haven't used much of that feature yet

Cons

It requires a fair amount of updates in order to get access to the latest features. And sometimes it crashes.

Joseph
Joseph
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

After Trying All Others, This Is the Best

Reviewed on 01/06/2018

Capturing images and annotating them and sharing them are my biggest uses. I find that this app...

Capturing images and annotating them and sharing them are my biggest uses. I find that this app does it with ease considering what I can do with these images. I was using another app but kept getting bogged down in with the functionality not being where I wanted it to be but CloudApp does what I want and does it the way I want.

Pros

I have used SO many screen capture apps and this is the best among all the free ones I have tried. It annotates easily and even allows me to move arrows around as well as text. It captures easily with a hotkey. It captures video easily and uses a microphone to record along with the screencapture. It stores my captures for later retrieval and sharing. I struggle to think of something it can't do well!

Cons

It would be nice to more easily delete screen captures but to me that is this app's biggest failing, so it's pretty good!!

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best screenshot app you will get for your money

Reviewed on 14/01/2019

This app turned out to be Immensely helpful for customer support. We can pin point issues and send...

This app turned out to be Immensely helpful for customer support. We can pin point issues and send screenshots and quick videos to customers in seconds. Custom domain is icing on the cake.

Pros

CloudApp has smoothened our workflow. Perhaps it was the best find for us last year.

Take a screenshot on your machine and it automatically gets uploaded on the cloud and you get a custom URL to share. All happens in seconds.

Cons

Video and gif capabilities can be made better.

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Greet Screenshot app

Reviewed on 17/08/2018

Overall good but tedious

Overall good but tedious

Pros

I like being able to make video screenshots for free, even if the time is limited.

Cons

I dislike the time limit because it rushed me and without a mouse doing a demonstration screenshot is very difficult.