Carbonite Reviews

One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.

I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!

Carbonite has saved my butt a few times when I've lost files. You used to be able to also see files on your iPhone but that feature was discontinued. I do like that you can choose what specifically to back up.

It slows down my computer A LOT. I've talked with tech support and they've tried to help but no matter what, it's slow. I set Carbonite to only run while in the middle of the night and that helps.

I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy.

Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope [SENSITIVE CONTENT] sees this review

What's not to like. Download, simple set up and you're protected. It's really that way. What a great feel to know that your information is being constantly protected. It doesn't slow your system down either.

I would always like it to be free to users but I doubt that will happen. I'm sorry but I really can't think of any cons.

It offers an additional back up source for me at a reasonable cost. I am a belt and suspenders type of person so I want multiple back ups of everything I do. This provides me with an easy way to have an extra backup source.

I looked into using this program as my main back up software but when you start looking at the server version it can get expensive in a hurry.

We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data.

Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time.

The fact that Carbonite runs in the background and ensures my files are always backed up is great. Once it is setup, you do not have to do anything with 95% of your data.

It would be nice to have it automatically backup all file sizes - without going to specific large files to add them.

I use this product on my personal and business machine. If my computer were to die, I can easily recover everything

I like it, it works great. I have recovered files myself with no assistance

This product is great for backing up areas of my computer that OneDrive doesn't. It will get my whole C drive, desktop, profile folder, whatever I need, instead of just my documents.

Nothing really, it does everything I need and closes a simple gap not covered by another product. Great!

Carbonite is pretty easy to set up, and it will capture changes in files pretty quickly. It's a set-it-and-forget-it backup utility. You simply choose which folders you want to be backed up, and it will monitor for changes and get the files into the cloud.

Carbonite owns your encryption key, meaning that when it does encrypt, the employees of Carbonite could theoretically gain access to your data. It's better to use a service that allows you to create an encryption key (there are many alternatives). Also, the biggest con to this is restoring. When you are restoring from the web interface (because, say, your server/PC is dead), then what happens is that the page will time out during the download. When this happens the download is canceled and you have to start over. For restores of large files, I've had to sit in front of the computer to click within the window every few minutes so I wouldn't get disconnected. Also, they are not HIPAA compliant, they do not encrypt the data prior to transmission, and I don't trust their security.

It was installed and configured by the previous admin, that's it.Honestly there is nothing positive about this software.

Horrible user setup,
Bad server support,
Software required daily administration to keep users up to date.
Customer service was terrible. No matter what the reason for contact tech support they could not resolve even basic errors.
Server support would bloat our data backup and would not release expired backups.
Unable to restore ANY user files no matter the user backup size.
The software/ company cost me over 300gb of lost data due to failed server backups.
The final straw was when they had a security breech and sent all users an email "click on this link to reset your password" What happened, as I was told a senior executive decided to blow out ALL customer access passwords and send this email to reset. Oh, and let's not forget that this little blowup allowed you to use the SAME password that just got dumped.

Price was reasonable and setting it up was pretty easy. This service worked great for most of my files. This is an update to my previous review.

They don't backup 100% of your computer as advertised. I learned this the hard way. I set up my computer to back up everything with Carbonite. When my hard drive failed I was happy I had this cloud service... but when restoring my files it was a pain restoring my wife's saved fonts and family pictures. To my horror I couldn't find my ripped classic movie collection nor most of my family videos. All of these were saved in my iTunes library and after speaking with customer service I learned that Carbonite does not automatically back up any videos not found in the Photos app. They will back up videos, but you have to manually do it, I am still mad to this day!

I've used Cabonite in the past and had a good experience. It was a reliable way to backup my laptop and served as a way to have remote access to my documents, files and pictures.

Carbonite caused my MacBook Pro to constantly run which made it get very hot to the touch. After a few weeks of identifying the issue, I uninstalled it and called support. They talked me through reinstalling it. The same issue happened and they were not able to fix it. After many hours invested in trying to make it work right, it just didn't work on my laptop for some reason. They refused to refund my money. I was a repeat customer, but am not a fan.

Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly.

The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back.

Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices.

Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky.

After losing all my files on an external hard drive, I switched to Carbonite. It automatically backs up my computer files daily. I can access them online and download them on any computer. If in the event my computer crashes, I can download all my files to my new computer.

It didn't back up all my videos. Not sure why it may have been my subscription. But I lost several video files.

Users love being able to login on phone/pad and view files that have been synced from their workstation/laptop. Also, gives them security that their files are backed up if something went wrong with their workstation/laptop.

Not really con but depending on amount of data, syncing it up and recovery can take sometime to complete.

I felt safe having Carbonite in place to securely backup my data on a daily basis.

I did not like not having the ability to file share. The initial set up to backup all our files took forever to complete and it affected the use of the computer while it was transferring data.

We use Carbonite on all of our laptops in our office. We do not have a central server and so everyone has company information stored on their laptops. You select which folders, files or drives you want backed up. It will back them up and you really don't need to do anything.

I had to restore a few files and it was a snap.

Sometimes it goes offline and I need to reboot my laptop to get it recognize my mac. Once I do that it is all good to go.

Carbonite automatically backs up your entire user files making it easier to transfer between an old or disabled PC and a new machine if you have tech experience.

Restore option takes a fairly long time and isn't as clear as it could be as to how to restore to the same directories as you had.

I love Carbonite for backing up my files on my computer. The thing I love best about it is that I literally don't have to do anything. My files are backed up every day on their own. The files are also accessible from any computer if you sign into your account.

Only drawback I would say is that sometimes it takes a little while for the files to download onto the cloud.

Once set up it is very easy to use. It will continue working in the background.

Can have errors or quit working and the user not be aware. The bing that makes it nice, automatic hands off backup, also makes it a danger. You need to verify frequently that the software is doing its job.