--- description: Learn more about mfr field service management. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mfr field service management Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [mfr field service management](/software/90892/mobile-field-report) # mfr field service management Canonical: https://www.getapp.com.au/software/90892/mobile-field-report Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90892/mobile-field-report?page=2) > mfr® is a cloud-based Field Service Management platform that enables service managers in medium-sized and large companies to digitally and transparently plan, control, and document field service operations for the installation, maintenance, repair, and servicing of equipment and systems. > > Verdict: Rated **4.7/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of mfr field service management With mfr®, companies in technical service gain a solution that goes far beyond traditional scheduling. The platform combines modern technology, AI-powered processes, and a market-leading mobile app into one system that boosts quality, efficiency, and customer satisfaction alike. Those who rely on mfr® lay the foundation for measurable results, reduced costs, and sustainable growth. Quality Improvement \& Error Prevention One of mfr®’s strongest advantages is the significant improvement in service quality. Standardized processes, dynamic checklists, and centralized documentation reliably minimize error sources. The outcome: up to 80% first-time fix rate, up to 90% fewer complaints, and a measurable increase in first-time resolution. Repeat visits are drastically reduced, error rates drop, and companies benefit from lower error-related costs. In short: less rework means happier customers and demonstrably higher quality. Efficiency \& Time Savings mfr® ensures that valuable resources are deployed where they matter most. Intelligent scheduling reduces planning effort by over 20%, accelerates job completion by up to 40%, and significantly improves response times. Service tasks can be started faster and executed more efficiently on-site. The entire workflow – from planning through execution to communication – becomes leaner, minimizing wasted time and maximizing team productivity. Cost Reduction \& Resource Optimization Greater transparency and optimized resource allocation lead directly to lower costs. Companies report up to 40% savings in service costs, reduced process expenses, and substantial financial benefits from more accurate planning. Idle times and unnecessary travel are eliminated, reducing internal overhead while also supporting environmental sustainability. Productivity \& Performance With mfr®, businesses can increase productivity noticeably without adding staff. The platform enables teams to work up to 30% more productively and raise utilization rates by nearly 27%. Dispatchers manage more orders simultaneously, while technicians complete their jobs faster and more accurately with digital support. The result: more jobs delivered successfully – without chaos or overloading the workforce. Revenue Growth \& Business Expansion Greater efficiency and higher utilization translate directly into stronger financial performance. Companies using mfr® achieve nearly 20% revenue growth in their service divisions. More jobs are completed in less time, revenue per employee rises, and both EBIT and ROI see measurable improvements. Better value creation thus automatically drives business growth. Customer Satisfaction \& Retention Fast service, transparent communication, and on-time appointments are key to customer satisfaction – and this is exactly where mfr® excels. Customers benefit from seamless processes, complete documentation, and traceable results at every step. This not only creates happier customers but also drives higher re-engagement rates and long-term loyalty. Service Reliability \& Dependability Another critical strength of mfr® lies in its reliability. Thanks to smart spare parts logistics, companies achieve on-site spare parts availability of up to 93%. Service level agreements are consistently met, strengthening a company’s reputation as a dependable partner. This dependability becomes a real competitive advantage – from the initial spare part provision through to final project handover. Overall Impact The benefits of mfr® go beyond isolated process improvements: the platform sets the stage for operational excellence and digital market leadership. Processes can be scaled without compromising quality or customer satisfaction. Companies gain full control over their service operations, can react flexibly to market demands, and secure a lasting competitive edge. With mfr®, service organizations transform into true service excellence: more efficient, more transparent, and more profitable. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 12 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Simplias - **Location**: Leipzig, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: EUR 29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: mfr® Preismodelle – Für effiziente Serviceeinsätze und starke Teams 🔧 Field Service (pro Nutzer/Monat, ab 5 Nutzer) Für Teams im Außendienst, die zuverlässig planen und sauber dokumentieren wollen. Basic – 29 € ✔ Digitale Checklisten (bis 30 Schritte) ✔ Mobile App inkl. Zeiterfassung \& Auftragsabwicklung ✔ Einsatzplanung \& Tourenoptimierung ✔ Ideal für kleinere Serviceteams mit klaren Strukturen Professional – 39 € ✔ Wartungsplaner \& Anlagenhistorie ✔ Eigenes Branding (CI-konforme Außendarstellung) ✔ Automatische Kundenbenachrichtigung ✔ Empfehlung für Teams mit wiederkehrenden Serviceeinsätzen Enterprise – 55 € ✔ KI-gestützte Planung \& automatische Terminvergabe ✔ Checklisten bis 120 Schritte ✔ Single Sign-On (SSO) ✔ Optimal für große Serviceteams mit hohem Koordinationsaufwand ➡️ Alle Pakete starten ab 5 Lizenzen – ideal ab ca. 5+ Techniker\*innen im Außendienst. 📁 mfr Project – 99 €/Monat (zzgl. 15 €/Nutzer) Für Serviceleiter, die interne Aufgaben, Materialeinsatz und Projektabläufe digital steuern wollen: ✔ Projektplanung mit Kanban ✔ Ressourcen- \& Zeitmanagement ✔ Projektchat \& Dokumentenupload 📄 mfr Office – 75 €/Monat (zzgl. 20 €/Nutzer) Verbindet Innendienst mit Serviceeinsätzen: ✔ Angebote \& Rechnungen (inkl. GAEB \& DATEV) ✔ Projekt- \& Nachkalkulation ✔ Ideal als Schnittstelle zwischen Technik \& Verwaltung ➕ Optional zubuchbar: GPS-Tracking \& Fahrtenbuch – 12 €/Monat (inkl. Hardware ab 150 € einmalig) Telefon-Support – 20 % der mtl. Lizenzkosten Schnittstellen \& Individualisierung – auf Anfrage 📆 Vertragslaufzeit: 12 Monate (automatische Verlängerung), Kündigung bis 3 Monate vor Laufzeitende. ☁️ 100 % Cloudlösung – keine Installation, sofort einsatzbereit im Team. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Austria, Canada, Germany, Switzerland, United Kingdom, United States ## Features - API - Absence Management - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Asset Tracking - Attendance Management - Attendance Tracking - Automated Scheduling - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Calibration Management ## Integrations (8 total) - Dynamics 365 Business Central - Google Maps - Make - Microsoft Azure - Microsoft Excel - SAP Business One - Zapier - easybill ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) - [Time and Expense Software](https://www.getapp.com.au/directory/264/time-tracking-expense/software) - [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software) ## Alternatives 1. [Kickserv](https://www.getapp.com.au/software/8259/kickserv) — 4.4/5 (387 reviews) 2. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [Verizon Connect](https://www.getapp.com.au/software/91400/fleetmatics-work) — 3.2/5 (940 reviews) 4. [Commusoft](https://www.getapp.com.au/software/106265/commusoft) — 4.7/5 (209 reviews) 5. [Housecall Pro](https://www.getapp.com.au/software/101089/housecall-pro) — 4.7/5 (2737 reviews) ## Reviews ### "MFR, Great tool for delivering services to your clients\!" — 5.0/5 > **Edward** | *9 August 2018* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, completeness of available tools, pricing structure, flexibility to create own checklists, mobile Application, reporting tools and online tracking > > **Cons**: minor translation errors, but these are updated continiously > > MFR is a great tool to have when delivering all kinds of services to your client base. The tool includes all required options you need and the pricing is one of the best I have seen in the market ----- ### "Half year reviews" — 5.0/5 > **Heiko** | *1 October 2015* | Renewables & Environment > > **Pros**: Easy to use, checklists can easy be created and changed by yourself, all the stored datas are available for the service engineers, ( which is very handy in case of a second visit ) , you don't need to set in any application dates twice, This time and money saving and leads more trustable values and information > > **Cons**: Windows tablets will not be supported. > > We are using MFR since more than 4 month life as our master service tool. It helps us to optimise our service organisation and our service engineers benefit from the defined checklists. These checklists can be attached with extra information regarding the specific tasks and will in this way lead to standard follow up. The support by the MFR team is excellent and they were uncomplicated by adapting the system according to our internal processes. ----- ### "Very Helpful Tool" — 5.0/5 > **Kristin** | *9 August 2018* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: It is fast, flexible, simple and the support is great > > **Cons**: Some parts of the administrative editing options at the online platform are improvable ----- ### "Very positive experience" — 5.0/5 > **Irene** | *14 August 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Excellent usability, can be used on any devices, you can upload documents, print them, sign directly (tablet used) > > **Cons**: Overview of all orders when you're using the App Vision is better when using a computer or a larger tablet Overwiew is not as good on a smaller device such as iPhone ----- ### "Einrichtung MFR" — 5.0/5 > **Alexander** | *9 April 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Erstellung von Aufmaß, Angebot, Rechnung . Verwalten von Kundendaten > > **Cons**: Formatierung der Kopf und Fußzeile lässt sich durch den Nutzer nicht ändern > > Übersichtlich und intuitiv zu bedienen ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90892/mobile-field-report?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90892/mobile-field-report) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data