---
description: Learn more about Vivocha. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vivocha Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Vivocha](/software/90805/vivocha)

# Vivocha

Canonical: https://www.getapp.com.au/software/90805/vivocha

> Vivocha is Next Generation Customer Interaction Platform that enables businesses to seamlessly communicate with prospects and customers right on the website, Mobile App, or messaging platform using any combination of Video, Voice, Chat, and collaboration tools.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Vivocha

Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market\!

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vivocha
- **Founded**: 2012

## Commercial Context

- **Starting Price**: USD 52.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Vivocha licence fees are charged on a per-user, per-month basis to give you step-by-step scalability in your adoption of the services.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Canada, China, Germany, India, Italy, Japan, United Kingdom, United States

## Features

- AI Copilot
- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Event Triggered Actions
- Feedback Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics

## Integrations (12 total)

- Adobe Commerce
- Docebo
- Drupal
- Google Analytics 360
- Google Drive
- Joomla
- PrestaShop
- Salesforce Sales Cloud
- Shopify
- Webtrends
- WordPress
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)

## Related Categories

- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)
5. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews)

## Reviews

### "The right platform for top customer experience" — 4.0/5

> **Verified Reviewer** | *11 January 2019* | Internet | Recommendation rating: 8.0/10
> 
> **Pros**: We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time.
The integrations of Vivocha with Megento and Zendesk work very well.
> 
> **Cons**: It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused
> 
> Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

-----

### "Convert Online Visitors Faster" — 5.0/5

> **Stephanie Watson** | *25 April 2013*
> 
> **Pros**: You can connect to many clients through one platform
> 
> **Cons**: You will need a live chat operator on duty
> 
> Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

## Links

- [View on GetApp](https://www.getapp.com.au/software/90805/vivocha)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/vivocha/> |
| en-AE | <https://www.getapp.ae/software/90805/vivocha> |
| en-AU | <https://www.getapp.com.au/software/90805/vivocha> |
| en-CA | <https://www.getapp.ca/software/90805/vivocha> |
| en-GB | <https://www.getapp.co.uk/software/90805/vivocha> |
| en-IE | <https://www.getapp.ie/software/90805/vivocha> |
| en-NZ | <https://www.getapp.co.nz/software/90805/vivocha> |
| en-SG | <https://www.getapp.sg/software/90805/vivocha> |
| en-ZA | <https://www.getapp.za.com/software/90805/vivocha> |
| fr | <https://www.getapp.fr/software/90805/vivocha> |
| fr-BE | <https://fr.getapp.be/software/90805/vivocha> |
| fr-CA | <https://fr.getapp.ca/software/90805/vivocha> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Vivocha","description":"Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form &amp; document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.\nMore than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, National Bank of Kuwait, E.ON, Accenture, NewLook, BMW, trust Vivocha technology to improve their Online customer care processes.\nAs a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/07313ef1-8306-49df-8c3f-bb8083b117c6.png","url":"https://www.getapp.com.au/software/90805/vivocha","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/90805/vivocha#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"offers":{"price":"52","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Vivocha","position":3,"item":"/software/90805/vivocha","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/90805/vivocha#breadcrumblist"}]}
</script>