--- description: Learn more about Mojo Helpdesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mojo Helpdesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Mojo Helpdesk](/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) # Mojo Helpdesk Canonical: https://www.getapp.com.au/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) > Mojo Helpdesk is a customer support helpdesk, internal support helpdesk, issue tracking, and ticket tracking application that fully integrates with Google G Suite, and Microsoft 365. Mojo lets you centralize, assign, and track what matters most. > > Verdict: Rated **4.4/5** by 74 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Mojo Helpdesk Centralize requests: Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in a powerful but simple ticket tracking. Knowledge base: Cut down incoming requests with the self-service knowledge base. Assign, prioritize, tag: Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 74 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Metadot - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Free Trial - No Credit Card Required\! Starting at $14/mo per user get a full set of features perfect for any internal IT helpdesk or customer service team. If you need more features have a look at the BUSINESS and ENTERPRISE PLANS. TEAM: Full ticket tracking Email integration Self service knowledge base Canned responses Custom forms Customer ticket history Satisfaction survey Unlimited automations Business hours SLA monitoring Knowledge base suggester Time tracking Custom views Google integration Single Sign On: Google, Microsoft, SAML, Classlink, etc... Branding BUSINESS: All the features of the team plan plus: Restricted agents Escalation rules Ticket merging Round robin assignment Private knowledge base Advanced security KPI Paper invoice Phone support White-glove service ENTERPRISE: All the features of the business plan plus: Advanced reporting Dedicated account manager Priority support Automated exports Increased quotas Sandbox HIPAA compliance - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Polish, Portuguese, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Call Center Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Dashboard - Data Import/Export - Email Management - Email Templates - Interaction Tracking - Inventory Management - Knowledge Base Management - Macros/Templated Responses ## Integrations (5 total) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "A great tool for managing customer support work" — 5.0/5 > **Verified Reviewer** | *30 March 2018* | Food & Beverages > > **Pros**: This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc. > > **Cons**: I do feel there is something in this which i do not like. The product works well and is very affordable. ----- ### "We've been exceptionally happy with Mojo. Our staff uses it with ease\!" — 5.0/5 > **Juli** | *12 December 2017* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Easy to onboard and use\! We've found Mojo to be exceptionally simple for all members of our staff to use\! We had a simple transition to this system\! > > **Cons**: Nothing, I'm very happy\! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important. > > This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task. ----- ### "Easy to use" — 3.0/5 > **danielle** | *16 July 2019* | Food & Beverages | Recommendation rating: 5.0/10 > > **Pros**: Very easy to use, extremely straightforward > > **Cons**: interface could use some 'bedazzling" quite lackluster but does not affect functionality so not really a con ----- ### "I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs." — 5.0/5 > **Rocky** | *11 December 2017* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available. > > **Cons**: It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent. > > Organization and ease of reporting the quantity of work being completed on a regular basis. ----- ### "A review of Mojo Helpdesk" — 4.0/5 > **Dan** | *19 November 2014* > > We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one. One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need. We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work. One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information. Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question. A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great. But overall, Mojo Helpdesk has helped us track our projects more efficiently. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data