ShipStation Reviews

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928 Reviews

- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
shipping and order fulfillment solution
Reviewed on 27/10/2023
Pros
The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.
Cons
Basic inventory management may not suffice for businesses with complex inventory needs.
- Industry: 2128
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Shipping for small businesses
Reviewed on 27/11/2024
Overall, I really enjoy using shipstation for my shipping needs. It's easy to keep track of order,...
Overall, I really enjoy using shipstation for my shipping needs. It's easy to keep track of order, track the orders, send communication about orders to customers, and access labels.
Pros
I like how easy it is to collect order, print the labels, and get items shipped out. It was also really easy to purchase a label if needed.
Cons
I cannot think of a feature I didn't like about Shipstation.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible customer service, stay away!
Reviewed on 21/07/2024
Terrible experience. NOONE TO TALK TO, CAN'T GET THEM ON THE PHONE, THEY ARE THE WORST.
Terrible experience. NOONE TO TALK TO, CAN'T GET THEM ON THE PHONE, THEY ARE THE WORST.
Pros
I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.
Cons
No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A Solid Shipping Platform with a Few Quirks
Reviewed on 02/11/2024
It's a very smooth app with some odd behaviors here and there but good overall.
It's a very smooth app with some odd behaviors here and there but good overall.
Pros
It consolidates all of our fulfillments from a variety of sales channels.
Cons
The integrations could use some mapping settings to prevent issues.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Powerful Shipping Management Tool for E-Commerce
Reviewed on 18/11/2024
ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly...
ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations.
Pros
Wide Range of Integrations and Time Saving Automation
Cons
The pricing is high vor small businesses and there are limited customer support options
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool for managing and tracking inventory & shipping
Reviewed on 08/11/2024
Pros
Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform
Cons
has more funtionality than we need and prices have gone up recently
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ShipStation Usage
Reviewed on 21/11/2024
The layout and shortcuts made for an enjoyable use and quick shipping process
The layout and shortcuts made for an enjoyable use and quick shipping process
Pros
Easy to use and navigate making for a quick shipping process
Cons
The new updates made it so ShipStation connect had trouble connecting scanners and scales
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Never trust customer service
Reviewed on 21/10/2024
Pros
Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.
Cons
Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Um.. is this an abandoned product?
Reviewed on 05/09/2023
Bum. Desperately need alternative.
Bum. Desperately need alternative.
Pros
Great when it worked. Best when I could use my own carrier without selling my firstborn.
Cons
No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I would recommend for easy every day use
Reviewed on 31/10/2024
It was great but it could be better. They offer great prices but customer service is hard to get a...
It was great but it could be better. They offer great prices but customer service is hard to get a hold of
Pros
I liked that it was easy to use and convenient for me
Cons
I had trouble changing my account settings
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It works fine - Integrates with everything really well
Reviewed on 15/02/2024
Pros
It integrates with everything we need - far more than any other tool
It also provides the best out of the box reporting of any tool
Cons
Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stores and order management
Reviewed on 29/09/2023
I find it easy to use and a great way to have all of your marketplaces centralized to assist your...
I find it easy to use and a great way to have all of your marketplaces centralized to assist your shipping team or your customers, we have various ways to locate an order and edit it to our needs.
Pros
Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service
Cons
Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
ShipStation is a good platform that is well on it's way, Needs more for B2B support.
Reviewed on 19/07/2023
If we can work out the Kinks with Ship From Locations we will be able to easily ship to multiple...
If we can work out the Kinks with Ship From Locations we will be able to easily ship to multiple supported carriers without additional development time for unique integrations from each company into our Custom Order Entry Software.
Pros
Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature.
Cons
The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Necessary to get ship done!
Reviewed on 09/10/2023
Totally necessary for our small business to ship our cosmetic products with ShipStation. Couldn't...
Totally necessary for our small business to ship our cosmetic products with ShipStation. Couldn't have run our business without it.
Pros
I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access.
Cons
I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Waiting for solution for a bug fix for 7 months.
Reviewed on 29/11/2023
Started good and has quickly gone down hill...
Started good and has quickly gone down hill...
Pros
ShipStation has been pretty easy to use but we have been having the same issue for over 7 months now, with no resolution or sense of urgency from customer service.
Cons
We have been having the same issue with no resolution in 7 months. The additional insurance cost to a FedEx label does not properly translate over to our operating system. The wait time to get what ShipStation calls a "bug", has been absolutely absurd. We haven't received a solution from anyone, meanwhile this has caused accounting issues and additional headaches that a small business shouldn't have to go through. We are already looking for a replacement service.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simple Implementation, Useful Tool
Reviewed on 26/08/2024
ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my...
ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my staff in.
Pros
It allows me to keep an accurate inventory of uniforms, ranks, and supplies.
Cons
The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ShipStation Rocks!
Reviewed on 15/05/2024
Pleasant and agreeable. Works as needed. No complaints really
Pleasant and agreeable. Works as needed. No complaints really
Pros
We use shipstation on a monthly basis to ship goods/products to our vendors and customers! We use it a lot during the holiday months!
Cons
I wish I knew how to do a "batch". I would like maybe some training because I feel like the website can do more than just what I know.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Aweful scam Stay away.
Reviewed on 24/10/2023
Horrible
Horrible
Pros
Nothing except international shipping less
Cons
Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shipstation - More than just labels!
Reviewed on 08/05/2023
Pros
We started using SHIPSTATION as a way of fulfilling orders for customers (from one platform). Gradually increased to multiple platforms with integrating orders.
Cons
I feel as though this is the best product for our needs. I compared pricing, features and feedback with competitors.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Absolute rubbish
Reviewed on 24/07/2023
Pros
NOTHING. THIS SOFTWARE IS RUBBISH. CUSTOMER SUPPORT IS VERY bad
Cons
IS a rubbish app full of tech failures and customer support has no ideea of anything
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shipstation - Save tons of time and money
Reviewed on 08/11/2023
Great, very affordable and saved me from wasting my life in lines at the post office.
Great, very affordable and saved me from wasting my life in lines at the post office.
Pros
Easy to set up, great customer service and support!
Cons
A bit of a learning curve but luckily customer service guided me through.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Room for Improvement on what could be a great product
Reviewed on 29/03/2023
Pros
It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues.
Cons
There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature.
- Industry: Dairy
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ship station
Reviewed on 01/10/2024
Pros
It makes it easy to perform recurring shipments to companies I frequently ship to.
Cons
The user interface can be confusing at times with too many menu items.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Ship it with ship station
Reviewed on 16/06/2023
Pros
It's an all in one setup I can price a shipment, print a label and get it out the door all with one easy to use service.
Cons
I have not personally had any issues however, others have had issues imputing address's into the system.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great shipping solutions!
Reviewed on 12/03/2023
I use it very regularly and overall, I like it. It serves my shipping needs.
I use it very regularly and overall, I like it. It serves my shipping needs.
Pros
Integrated with my PayPal and it's easy to launch. Also the saved address book.
Cons
Sometimes it glitches and I have to restart it.