Neon CRM

4.3 (553)
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Designed for Growth and Built for Good.

Overall rating

4.3 /5
(553)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.3/5

90%
recommended this app
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553 Reviews

Julie
Julie
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 01/09/2023

Pros

I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.

Cons

It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.

Response from Neon One

Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!

Caitlin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Longtime Neon User

Reviewed on 06/12/2023

Over I'm really happy with Neon. It's a great product, you get access to so much support and a...

Over I'm really happy with Neon. It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly. I've also seen Neon transition to building a community where you get additional support from other Neon users as well as Neon employees. When I first started there was no where to really provide feedback and now there is a portal for that and it's so nice to see actual user ideas get implemented. Neon has really made strides to make clients feel heard and valued and it shows.

Pros

I like how user friendly it is, not only was it an easy system to learn myself it's easy for staff that may not have experience with a CRM to use and feel confident using. In my past experience with different organizations and different databases there is a lot of fear and reluctance around using the database and with Neon we have 100% of our staff in the database

Cons

There are somethings Neon still has to work on that are standard in other databases. I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible is a little frustrating. People change their names all the time, and you don't want to lose that data. I created a custom field for it but that's not search bar accessible. It doesn't hinder my ability to use the database but it is a little frustrating not to have.

Response from Neon One

Hey Caitlin, thank you for your review! Awesome to hear that your whole team feels confident using Neon CRM and are able to dive into the various features and modules. I think your idea around incorporating an alias field is stellar, and would encourage you to submit it to our Suggestions Portal: https://feedback.neonone.com/forums/945646-neon-crm

Selina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

One-stop shop

Reviewed on 07/09/2023

Average. I'm invested now, but it's not my favorite product. I think there's a big learning curve....

Average. I'm invested now, but it's not my favorite product. I think there's a big learning curve. As I learn more, I'm still so-so about the software as a whole, but will keep at it for a while because it's too hard to transition to another software. The updates and new features that have come out have made some improvements.

Pros

I love that I can manage everything from one software platform - donor management, donation, payment processing, event registration, and email campaigns

Cons

It is frustrating that I have to go to different screens to get something done. There aren't intuitive ways to get a project done. I have to adjust a setting here, then create something, then adjust something else on another page. I also do not understand the reports. They are too complicated to get simple information.

Response from Neon One

Hey Selina, thanks for the review! Totally understand where you're coming from on the learning curve front. If you're having trouble with reporting, try taking a look at some of the help articles in our Support Center. There might be something useful for you there (https://support.neonone.com/hc/en-us/sections/4407397872013-Reporting). Thanks again!

Roberta
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with Neon CRM

Reviewed on 28/09/2023

My experience, again, has mostly been positive. Initially, I encountered a learning curve but I am...

My experience, again, has mostly been positive. Initially, I encountered a learning curve but I am appreciating that curve now. I also appreciate the customer service I've received from Neon CRM. In addition to the private sessions that have been enormously helpful, I can join various courses on specific aspects of the software. I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be. All in all, it has been a very positive experience.

Pros

What I like most about NEON CRM is that it offers us the ability to have all our information at our fingertips. This really does allow all of us to be more thorough and therefore more successful in growing our nonprofit, which is just three years old. We can reference everything to determine many of our next steps.

Cons

What I like least is not being able to customize the grant pages a bit more, but truthfully, I now have grown quite used to Neon CRM, and I'm happy with how the grant pages are laid out. I also appreciate being able to add all my LOI's and grant applications as well as grant responses. Being able to reference all that information at anytime has been an enormous time saver for me.

Response from Neon One

Hey Roberta, thank you so much for taking the time to leave us a review! We're so glad that Neon CRM has been helpful in aggregating all of your data! Sometimes a learning curve is important to ensure you get all the ins and outs of a platform, glad to hear that our support resources have helped you feel confident using the platform. Cheers!

Becky
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NEONCRM is solid

Reviewed on 06/12/2023

Pretty solid platform - I enjoy using it.

Pretty solid platform - I enjoy using it.

Pros

Neon gets the job done and is pretty intuitive. I use it several times a day and find it to be easy to use.

Cons

I don't like the barriers to customer service/tech support. Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call.

I wish the app had not been abandoned.

I wish the tribute gift function was more functional - during the reconciliation process, it would be nice to have a checkbox to mark when an acknowledgement card was sent to the honoree.

Response from Neon One

Hey Becky, thank you for your review! If you haven't attended our live group trainings or open office hours, I think those could be a worthwhile solution to the frustration you're feeling around support response times. You can sign up at the link below and gain access to one of our team members to get your questions answered: https://academy.neonone.com/page/neon-crm-live-trainings

John
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neon CRM for a very small non-profit.

Reviewed on 01/09/2023

As a very, very small non-profit, we had been using a patchwork of (mostly free) digital products...

As a very, very small non-profit, we had been using a patchwork of (mostly free) digital products to manage client lists, event management, registration, and fundraising. For a modest cost, we have now integrated all of those functions into a single online system - which has saved us countless hours of time and provides vastly superior access to meaningful, and accurate, data.

Pros

We started out using Neon strictly as an event management and online registration system. We thought it might take a year or so for us to get fully comfortable with those features before we were ready to add fundraising and other features. Instead, it went so smoothly that after a few months we were already shifting to Neon for online donations and fundraising activities.

Cons

Some of the communication features are still being developed, so it takes a bit of training to understand how to efficiently develop and manage things like email campaigns - but those are all improving rapidly and continue to get better.

Response from Neon One

Hey John, thanks for your review! It's awesome to hear how your organization has been able to consolidate all of your systems under Neon CRM! Plus, seeing how you were able to onboard many functionalities in a short time frame is wonderful. Thanks again!

Sara
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good option for nonprofit membership and event registration software

Reviewed on 01/09/2023

Pros

Have been using Neon CRM for 4+ years now for my nonprofit and while the learning curve was somewhat steep, the logic now makes sense. Also the Neon One training videos and online library make searching for the answer easy. When that fails, I email a Neon Guru and they get back to me pretty quickly. Event registration is easy, as is the management of events and attendees. They've made a number of improvements over the last four years that have made Neon better and easier to use. Neon Inspire website is also really easy to use. Membership database is really good.

Cons

We've had to do some creative thinking to establish a gift membership purchase option which is a little frustrating, but it works. Would like to see our lifetime member level offered along with the regular membership levels when a member renews (give them the opportunity to upgrade!). Would like a way to rotate submitted member photos.

Response from Neon One

Hey Sara, thanks for your thoughtful review! I love your suggestions around membership levels and the rotating member photos, have you submitted these ideas to the Suggestion Portal? If not, you can submit these at the link below. Our team will review them and let you know if these are things we can move forward with!
https://feedback.neonone.com/forums/945646-neon-crm

Lauren
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exceptional Software for Building a Seamless Donation Process and Positive Donor Experience

Reviewed on 01/09/2023

Upgrading from an Excel donor database to Neon has brought our organization to a new level that I...

Upgrading from an Excel donor database to Neon has brought our organization to a new level that I didn't anticipate. Beyond safely organizing donor information and easily exporting donor reports (expected), we now have a seamless donation process that allows us to quickly thank donors and keep in contact with them, showing our appreciation and cultivating long-term donor relationships (i.e., beautiful online donations forms, automated acknowledgement/thank you emails for donors, easy-to-use email marketing builder for donors and e-list subscribers).

Pros

Donor/donation information is well organized and easy to navigate to. We've used the custom online donations form feature for receiving donations through our website, as well as a temporary crowdfunding campaign, and it's intuitive to build out professional-looking forms that rival national and international non-profit forms.

Cons

It can be tricky to get customer support for questions and issues that arise. I would prefer to have quick, direct access to phone conversations with agents to work through things and make suggestions for improvements.

Response from Neon One

Hey Lauren, thanks so much for the thoughtful review! Having powerful donation forms for a variety of use cases is crucial, and we love hearing about your positive experience with them!

We do offer additional phone support for a small monthly fee, if that is something that would interest you and your team. On top of that, you can also attend our group training sessions each week to get your questions answered and walk through some best practices with your Neon CRM peers and our professional services team!

Mike
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

You have to wait forever for support

Reviewed on 07/12/2023

Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements...

Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements in that time, and expect the platform to become even more robust. In fact, one of the most endearing features of the Neon ecosystem is the monthly update and the associated webinars introducing new functionality. HOWEVER, as noted above: invariably, there is an excruciatingly long wait time before support tickets are answered.

Pros

Neon CRM is a great system for administering membership, donations, and events for our non-profit.

Cons

Support is great, eventually... BUT it takes a week or more to get an answer to a simple question. This is a major shortcoming that Neon would do well to address.

Response from Neon One

Hey Mike, thanks for your review! Glad to hear that your organization finds Neon CRM useful for membership management, donation tracking, and events. If you have simple questions and are looking for a quick solution, I'd recommend looking into our Support Center articles. We have hundreds that address all of the most common pains that our clients have ran into in the past. You can also always sign up for our open office hours to get your questions answered quickly by a member of our consulting team! Sign up for office hours here: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again!

Cb
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run do not walk away!

Reviewed on 07/09/2023

Bait and switch. Lots of unfulfilled promises. Lack of honesty and support.

Bait and switch. Lots of unfulfilled promises. Lack of honesty and support.

Pros

Not much really. Maybe resolving duplicate member records?

Cons

Deceptive sales practices. Lack of basic functionality. Inept support. Egregious charges if you don’t use their payment processing.

Paul
Overall rating
  • Industry: Performing Arts
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very nice tool, slick and easy to use

Reviewed on 27/04/2022

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee...

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee who kept all notes in his brain, on cocktail napkins, and in Arts People ticketing. I've seen other CRM interfaces, and Neon looks the best, works the best, and does its best to keep things simple.

Pros

We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory.

Cons

There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations.

Lauren
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Donor Management Software

Reviewed on 22/02/2021

Overall we are very happy to NeonCRM. My one and only concern is the customer support and account...

Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit. I get emails often regarding "changes" to our account that in face do not affect us because we are currently on a contract with NEON. With staff overturn you never know who your account manager is (I have worked with 5 account managers in a matter of 2 years. The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

Pros

Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software. You don't need a ton of training to navigate around the system and find what you are looking for.

Cons

Our hope was this software would be able to take the place of many of our others and put things in one place. Although it was able to do that for a majority we still hope to see an auction component to NeonCRM. This was one of the items that was discussed when we were looking at software and our rep mentioned Neon was working at an integration for this in the future and still waiting for it.

Alternatives Considered

Bonterra Guided Fundraising

Reasons for Choosing Neon CRM

Because of how difficult Raiser's Edge is to use.

Reasons for Switching to Neon CRM

Pricing and Payment Portal

Response from Neon One

Hi Lauren! Thank you for your open and honest feedback. Regarding the auction component, we do have a certified integration with ClickBid. You can learn more about that integration here: https://neonone.com/partners/clickbid/.

DeTeasa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Thoughts & Enhancement Suggestions.

Reviewed on 05/09/2023

I do like this program for its donation and I love the Neone ONe Library with videos and self-traini...

I do like this program for its donation and I love the Neone ONe Library with videos and self-training. However, this product does not fully meet our needs, and I am having difficulty convincing Board Members to use Neon One. Some will not log in.

Pros

I love that almost everything is in one place.

Cons

I am upset with the increasing yearly pricing. It is becoming too expensive for our needs. We must separately pay to use Quickbooks, perform Board Management, locate an electronic Membership Card service, and pay for additional training to customize our experience further.

Alternatives Considered

OnBoard and Greenhouse

Reasons for Switching to Neon CRM

We thought all features would be inclusive.
John
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Your reporting needs to be improved.

Reviewed on 07/12/2023

Things were good before Neon bought Arts People. Since then, things have gone downhill. We are...

Things were good before Neon bought Arts People. Since then, things have gone downhill. We are looking for an alternative. If it weren't so hard to migrate data, we probably would have left already.

Pros

My have it it already installed, so I've gotten used to it.

Cons

1. Customer support is awful. No telephone number to call to talk with someone. Support tickets do not get answered timely.

Response from Neon One

Hey John, sorry to hear that you've been having a less than desirable experience with customer support. If you find the wait times are too long, we also offer support resources through our Support Center and Neon One Academy + live group demos, open office hours, and monthly product release webinars. Additionally, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'd recommend popping into one of our open office hour sessions to get some questions answered in a timely manner (https://academy.neonone.com/page/neon-crm-live-trainings).

Hannah
Overall rating
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Comprehensive and Efficient

Reviewed on 01/09/2023

Pros

Neon CRM is able to track information relating to all major aspects of our business model, making it easy to consolidate our data. I also love how easy it is to run a custom report on any set of data collected by Neon; this allows us to answer specific questions about our donor base quickly and painlessly.

Cons

I wish there were an option for clients to pay for event registrations via invoice. Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the company plans to pay via check after registration.

Response from Neon One

Hey Hannah, thank you for your insights! I think your idea around event registration payment via invoice is stellar, have you submitted this in the Suggestion Portal yet? If not, you can do so at the link below. Our team will review your idea and fellow Neon CRM users can vote on it if this is a pain point they are also experiencing. If our team is able to move forward with this idea, they'll let you know :)

https://feedback.neonone.com/forums/945646-neon-crm

Karen
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neon CRM has Been so Beneficial for Our Company

Reviewed on 01/09/2023

I feel very confident using Neon. It has been a good fit for us, in tracking donors and maintaining...

I feel very confident using Neon. It has been a good fit for us, in tracking donors and maintaining their record of giving. Many are monthly donors, that are utilizing the e-check and credit card features on a recurring basis. We have seen growth in our fan base, and it is reflected in the financial support that we can see in Neon's documented record-keeping.

Pros

We are able to track the giving of our supporters, and respond with receipt of acknowledgement.We can generate reports for specific campaigns and donor demographics.

Cons

We have not utilized the QuickBooks integration that is offered. Would like to see more guidance on how to incorporate that . Also, duplicating records are not always "caught" ... it can be tedious detecting them. (Like a first name must match exactly- i.e: Tom Jones will not match Thomas Jones, etc.)

Response from Neon One

Hey Karen, thanks for this glowing review! We always love hearing how Neon CRM helps our customers feel confident in the work they're doing! For more information on the Quickbooks integration, take a look at the support article I linked here. There are a few recommended articles attached as well, these may be helpful if you decide to explore the QB integration further!

https://support.neonone.com/hc/en-us/articles/4412164668301-Using-the-QuickBooks-Integration

Dybal
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Happy with Neon CRM. Takes Time to Learn.

Reviewed on 01/09/2023

Overall, we are very happy to have Neon. It is excellent for everything on the donor side and for...

Overall, we are very happy to have Neon. It is excellent for everything on the donor side and for tracking and creating donor forms around campaigns. It works well with Constant Contact, and we are working on using it to transfer data to QuickBooks Online. This automation is great, but takes time to set up, which is understandable.

Pros

Our nonprofit had many cumbersome spreadsheets and Neon has combined all of this information into one, easy to access site organize by account name. These accounts can be updated easily as changes occur.

Cons

Some functions are complex and take a while to figure out, such as running reports to get the data you want. We also had difficulties with Memberships. We use it for families and students and the membership module in Neon is difficult to conform to this when using forms for renewals and new memberships.

Response from Neon One

Hey Dybal, thanks for your review! We're so glad to hear how Neon CRM has helped your organization combine all of your data into one centralized hub. Excited to hear about your experience integrating with QB Online!

Clifford
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Used to Salesforce, new to Neon

Reviewed on 06/12/2023

Positive, but I think we could improve its effectiveness for our overall operations.

Positive, but I think we could improve its effectiveness for our overall operations.

Pros

Simple display. Lots of potential, seems.

Cons

I don’t have enough experience to properly answer. Still learning.

Response from Neon One

Hey Clifford, thanks for taking the time to leave us a review!

Miranda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very Inclusive System

Reviewed on 06/12/2023

Pros

Most options that a company would want are available.

Cons

The reporting is cumbersome. I would prefer to just be able to select the database items that I want.

Response from Neon One

Hey Miranda, thank you for taking time to leave us a review!

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neon CRM

Reviewed on 05/09/2023

Pros

Neon makes tracking our donors and donations easy. I also love the custom forms we can make for different fundraisers.

Cons

Not a huge issue, but sometimes customer service can be slow, but ultimately they have always been able to fix my issues.

Response from Neon One

Hey Jennifer, thanks for your insights here! Glad to hear that our custom reports have been useful for you and that Neon CRM has helped with tracking your donors and donations. Thanks again :)

Michael
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Neon is terrific

Reviewed on 07/09/2023

newsletter with ease, event/activity registration.

newsletter with ease, event/activity registration.

Pros

We've been using neon for a range of operations, including newsletter, developing a data base, event registration. The support, Carlos, has been terrific, very patient man.

Cons

Like with everything it takes time to learn, so that, I will have to learn all of the functionalities over time.

Response from Neon One

Hey Michael, thank you for taking the time to leave us a review! We're glad that Neon CRM has been useful for your team around your newsletter, developing your database, and event registration. Thanks again!

Emily
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

I need assistance canceling account

Reviewed on 30/12/2023

It's been fine and we would recommend to other orgs, But need to cancel now, please

It's been fine and we would recommend to other orgs, But need to cancel now, please

Pros

Hello, We have used Neon for several years now, and when we had a larger team, it made sense. Though the onboarding and ease of use was never a feature I personally found robust, it was a useful platform to organize donor data and run reports.

Cons

It has always been difficult to understand the functions, the system is not very intuitive. also merging from other donation platforms and having to delete duplicates was time consuming.

Heidi
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Neon is good, but only if you have a team working in it - it is best for medium to large teams

Reviewed on 03/11/2022

Good, but it needs to work for 2nd graders. Many nonprofits outsource data entry to volunteers and...

Good, but it needs to work for 2nd graders. Many nonprofits outsource data entry to volunteers and if the volunteers have a tough time using a system, so too does a nonprofit have a tough time getting the data out of it that it needs.

Pros

I like it's level of detail around donor data, as well as its dashboard.

Cons

It's not super user-friendly. It's not mobile friendly. it's report creation is challenging. It's on-demand training is not helpful.

Response from Neon One

Hi Heidi! We appreciate your honest feedback. I'd like to help address your concerns around ease-of-use and training. Our top priority right now is to make daily system use easier by working on User Interface updates, like the recent overhaul of Constituent Portal Management and upcoming File Manager improvements. We also want users to be able to learn in an interactive way on their own time, so we've recently launched an improved Neon One Academy. You can log in at https://academy.neonone.com/.

Thanks again and we hope the CRM developments help to make it easier for your team, your volunteers, and you to work more efficiently.

Cheers,
Anna Curtis at Neon One

Cindy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neon CRM: Robust and easy to use

Reviewed on 18/02/2021

Since we've been using Neon CRM, our overall fundraising has increased dramatically. At the end of...

Since we've been using Neon CRM, our overall fundraising has increased dramatically. At the end of the day, that is the name of the game for nonprofits, so it's really important. And, being able to see at a glance how we're doing in new donors, reactivated donors, etc. from the dashboards is very helpful.

Pros

Neon CRM replaced ETapestry for Lung Cancer Foundation of America. The ease of use in all aspects - donation tracking, fundraising campaign setup and monitoring, reporting, etc. are so much appreciated after working for so long without that ease. So, this makes our everyday tasks go much faster and we've been able to utilize the peer to peer and campaign features to be able to bring on new donors and track specific donation campaigns very easily. But, probably the very best feature is the training. Whenever we come up with some wacky question on "how can we do..." we set up a training session and they've always got a path to help us do whatever new thing we're trying.

Cons

I would like to have all database fields available no matter which type of report I'm trying to pull. Not sure if that is feasible or even advisable, but, sometimes I need info from a field that is available on a different report, but not on the type of report I need at that time.

Response from Neon One

Thank you for the review, Cindy! It is always our topmost priority for our products to increase overall fundraising for our clients, so we are beyond thrilled to hear you were able to do just that! We will also bring your feedback regarding database fields back to our support and product teams. Thank you!

Susan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Critical platform to our business performance

Reviewed on 25/03/2021

We are very proud to partner with Neon One. Their business team is responsive and helpful. The...

We are very proud to partner with Neon One. Their business team is responsive and helpful. The company is an exceptional corporate citizen. I have also been very impressed with their willingness to help us network with their other clients.

Pros

Neon One allows us to centralize our operations and interactions with our clients. The single sign on function means we can track all of our processes through the CRM, giving us a single source of truth to analyze and report our successes.

Cons

Editing letters within the platform is a little cumbersome.

Response from Neon One

Hi Susan! Thank you for leaving a review. Client support and feedback are an essential part of our business. In regards to editing letters, we have a great support article about different options for "letter templates" with Neon CRM. You can find that here: https://support.neonone.com/neoncrm/s/article/218530127LetterTemplates