--- description: Learn more about Chargebee. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Chargebee Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Subscription Management Software](/directory/574/recurring-billing-and-subscription-management/software) > [Chargebee](/software/90627/chargebee) # Chargebee Canonical: https://www.getapp.com.au/software/90627/chargebee Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/90627/chargebee?page=2) > Chargebee is a subscription management and billing platform that automates revenue operations and streamlines the subscription lifecycle. The platform offers no-code capabilities for product and pricing plan implementation. It includes self-service tools to manage churn and simplify payment recovery. > > Verdict: Rated **4.2/5** by 104 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Chargebee With Chargebee's dunning management feature, users can handle failed payments with smart retries and promptly notify customers before their cards are about to expire. Cstomers can update the billing/card/delivery details and manage subscriptions, with the help of the customer self-service portal. It lets users customize and address their app's unique needs. The tool helps send events notifications using multiple webhooks so that users can ensure that data is in-sync across multiple apps. By working with multiple payment gateways and alternative payment methods, users can optimize their payment processing based on different customer segments. Using the secured and customizable hosted checkout pages, businesses can readily start accepting subscribers, without a single line of code. Chargebee helps configure automated transactional emails to be sent to the business's customers, to deliver value throughout their customer life-cycle. Users can automate custom invoices to be sent to customers every time a charge is made. In addition to collecting payment via cards, users can also collect and reconcile payments made via cash, checks, ACH and other modes of payment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 104 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Chargebee - **Location**: Walnut, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 7,188.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Andorra, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR China, Hungary and 29 more ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Alerts/Notifications - Bank Reconciliation - Billing & Invoicing - Billing Portal - Billing Rate Management - CRM - Cancellation Management - Client Portal - Contact Database - Contingency Billing - Contract/License Management - Credit Card Processing - Customer Database - Customisable Branding ## Integrations (50 total) - AskNicely - Avalara - Baremetrics - BigCommerce - Capsule - ChartMogul - Dasheroo - Formstack Forms - Freshdesk - GetAccept - Gmail - GoCardless - Google Analytics 360 - Google Contacts - Gravity Forms ... and 35 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Subscription Management Software](https://www.getapp.com.au/directory/574/recurring-billing-and-subscription-management/software) ## Related Categories - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) - [Subscription Management Software](https://www.getapp.com.au/directory/574/recurring-billing-and-subscription-management/software) - [Recurring Billing Software](https://www.getapp.com.au/directory/1591/recurring-billing/software) - [Revenue Recognition Software](https://www.getapp.com.au/directory/3848/revenue-recognition/software) ## Alternatives 1. [QuickBooks Online](https://www.getapp.com.au/software/20428/quickbooks-online-edition) — 4.3/5 (8393 reviews) 2. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26301 reviews) 3. [Abby](https://www.getapp.com.au/software/2062487/abby) — 4.7/5 (603 reviews) 4. [QuickBooks Enterprise](https://www.getapp.com.au/software/115227/quickbooks-enterprise) — 4.5/5 (20614 reviews) 5. [Xero](https://www.getapp.com.au/software/1671/xero) — 4.4/5 (3273 reviews) ## Reviews ### "Excellent billing s/w for SaaS businesses." — 4.0/5 > **Gaurav** | *3 May 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other. > > **Cons**: I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed. > > The business problem we are solving with Chargebee is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience. ----- ### "Great product and even better Customer Support" — 5.0/5 > **Ram** | *4 October 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day. > > **Cons**: There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick > > We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective. ----- ### "A deeply regrettable & expensive experience" — 1.0/5 > **Shaun** | *16 November 2023* | Apparel & Fashion | Recommendation rating: 0.0/10 > > **Pros**: It is quite intuitive and easy to use. > > **Cons**: The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful. > > Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows. During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance. Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers. Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes. Fast forward to today, and we are still grappling with an open ticket from \[sensitive content hidden\]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers. To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior. The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly. Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case. If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling. ----- ### "Chargebee saved us a TON of dev time." — 5.0/5 > **Brad** | *3 October 2017* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward. > > **Cons**: I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure... ----- ### "Best tool for billing and recurring" — 5.0/5 > **keval** | *23 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular. > > **Cons**: I don't have any complaints at this time. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/90627/chargebee?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90627/chargebee) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data