--- description: Learn more about WhosOn. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhosOn Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [WhosOn](/software/90600/whoson) # WhosOn Canonical: https://www.getapp.com.au/software/90600/whoson Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90600/whoson?page=2) > WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations. > > Verdict: Rated **4.7/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of WhosOn By using intelligent real time visitor tracking and prospect detection, our customers have seen the following: 20% conversion improvement 10% reduction in card abandonment 55% higher basket value as a result of chatting 90% customer satisfaction from chatting We also offer a free trial - so you can see the benefits, and what sets us apart from the competition yourself. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 6 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Parker Software - **Location**: Stoke, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 33.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Flexible pricing structures and subscription plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Autoresponders - Canned Responses - Chat/Messaging - Chatbot - Customisable Branding - Data Security - File Sharing - Geotargeting - Live Chat - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Screen Sharing - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (2 total) - Salesforce Sales Cloud - SugarCRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16296 reviews) 3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 4. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews) 5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Been using Whos On for 7 years" — 4.0/5 > **Maud** | *4 October 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: I like the easy of use of this software. I like that you can setup custom canned responses. > > **Cons**: I wish customers would be able to add Screenshot into the chat > > I have been a chat agent for 7 years and have had great sucess with this software. I use it for 8 hours a day 5 days a week. It is simple and straight forward to use. ----- ### "It is user friendly" — 5.0/5 > **Ajoke** | *29 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use and highly interactive. > > **Cons**: It ends abruptly without giving you a chance to copy the conversation. > > It is a good chat bot,user friendly and very intuitive. ----- ### "WhosOn Is a Reliable Customer Service Tool" — 5.0/5 > **Perez** | *12 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like the impressive features of WhosOn. WhosOn has been the best customer service solution. > > **Cons**: No issues concerning WhosOn at all. WhosOn has been the best. ----- ### "Keep in Contact With Your Customers" — 5.0/5 > **Shannon** | *17 November 2022* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: It is super easy to use. The everyday features are simple to find and even easier to use. > > **Cons**: Honestly I have no complaints. It rarely breaks and I rarely have any issues with use. > > It is easy to use and on par with other chat programs I have used. ----- ### "Ticks all the boxes and more" — 4.0/5 > **Verified Reviewer** | *5 December 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. > > **Cons**: Not a reflection on the software as such but live chat can be a time consuming channel at times when you are small business. > > A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90600/whoson?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90600/whoson) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data