--- description: Learn more about Higher Logic Vanilla. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Higher Logic Vanilla Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Community Software](/directory/585/online-community/software) > [Higher Logic Vanilla](/software/90572/vanilla-forums) # Higher Logic Vanilla Canonical: https://www.getapp.com.au/software/90572/vanilla-forums Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/90572/vanilla-forums?page=2) > Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q\&A, knowledge base, and ideation to help brands improve their customer experience and increase customer loyalty while reducing costs. > > Verdict: Rated **4.4/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Higher Logic Vanilla A modern, intuitive forum will increase participation rates from your customers or users. Fully customizable to your brand Manage multiple communities, product lines, regions and languages all in one place Single-Sign On (SSO) capabilities, to fit into your existing website Enterprise-level connections to Oracle CX, Salesforce, Zendesk, Hootsuite, Github and many more Powerful knowledge base capabilities for community and staff driven article creation Real time feedback through our ideation module with suggestion and voting features Q\&A addon to curate the best answers to questions inside of your online community ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 63 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Higher Logic - **Location**: Arlington, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 24,000.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Not sure what plan to take? Speak to our team so we can find the plan that fits your needs. Contact us to learn more. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Mexico, Netherlands, New Zealand, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Approval Workflow - Archiving & Retention - Brainstorming - Calendar Management - Catalog Management - Categorisation/Grouping - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Configurable Workflow - Contact Database - Content Library ## Integrations (8 total) - GitHub - Hootsuite - Mailchimp - Productboard - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) ## Related Categories - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) - [Content Marketing Software](https://www.getapp.com.au/directory/607/content-marketing/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Idea Management Software](https://www.getapp.com.au/directory/588/idea-management/software) - [Nonprofit Software](https://www.getapp.com.au/directory/775/nonprofit/software) ## Alternatives 1. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [MangoApps](https://www.getapp.com.au/software/8221/mangoapps) — 4.4/5 (150 reviews) 4. [Bettermode](https://www.getapp.com.au/software/115855/tribe) — 4.7/5 (94 reviews) 5. [eXo Platform](https://www.getapp.com.au/software/91784/exo-platform) — 4.6/5 (120 reviews) ## Reviews ### "Overall the forum software has been easy to use to efficient for our business needs." — 5.0/5 > **David** | *13 June 2018* > > **Pros**: The forum is powerful and has lots of features that are very useful to my organization's members. The UX is fully customization and we were able to add our existing website skin to the forum so it matches the look and feel of our existing website exactly. Integration with our existing CRM (Salesforce) as well as Salesforce SSO login is also critical to the success of our forum and that all integrates very well. Also customer service has been outstanding. Our customer success manager is super friendly, accessible and always willing to answer silly questions. > > **Cons**: I would love to see additional analytics features - I believe additional analytics is available at a higher price tier but I feel like existing analytics are bare bones at best. Would like some additional downloadable/more granular reporting for the price we pay. ----- ### "Best Forum Software" — 5.0/5 > **Patrick** | *15 March 2020* | Writing & Editing | Recommendation rating: 10.0/10 > > **Pros**: I been integrating Vanilla forums into my site for years. I use Vanilla Forums as a Q \& A for a lot of people that need help forums on their site so people can ask questions and get answers to anything related to their content and services and it works beaut full. You can also create your own custom Q \& A so if someone is on your website and needs help the answers to their Question are already there and by chance they are not they can always ask. With the notification feature the admins get real time feedback as well as its members. The forums feature, the highlight of the software allows you to build a better community around your product and service to all everyone to be connected and have discussions on a beautiful and simple layout. > > **Cons**: I miss the free version ..those were the times but the paid version puts together more enhance tools and added features that you always wished was around. They took all the feedback over the years all the features and fully went over them again and revamped it all. When you use Vanilla now its like a whole new brand of company with everything you need to put a community together on your website. > > I have nothing but good things and great times with Vanilla. Back in the day over 10 years ago i used Vanilla to learn more about integrating forums into my site and others and these guys were the \#1 software to use. They didn't have everything they do now but i learned so much about forum, and Q\&A based website software just using it. Today i became a PRO because of using the Vanilla software and i especially use it now for Gaming Websites where community interaction is a major part of the site. The software can also be tailored towards whatever your site is about. It has so many features that can be used for personal and business solutions. ----- ### "Vanilla and the community" — 3.0/5 > **Katie** | *24 January 2020* | Computer Games | Recommendation rating: 5.0/10 > > **Pros**: I like: - It's customisable - It's designed for desktop and mobile > > **Cons**: - Features that would be very useful are locked behind additional monthly costs that don't justify the benefit. (Ideation as an example) - Default themes haven't been thoroughly tested on different browsers and devices, resulting in complaints from our users. - There's not enough customisable options for automatic moderation. - Some functions aren't in intuitive places - e.g. editing the main home page banner is in the add-on and this is a completely different location to all other banners. - Inability to schedule posts to go up out-of-hours. > > I've always found Account Managers and the support team to be friendly and helpful - I think they make up for a number of pitfalls that the product has. The vanilla product we have is basic - there are many other platforms we could use that can deliver the same, if not more at a lower cost. Other options may not have the same levels of support/account management though. ----- ### "Vanilla Forums for the win\!" — 5.0/5 > **Eva** | *11 June 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's easy. There are a few small areas that could use more robust documentation, but overall I feel like I could have launched this platform in my sleep. Which is a huge win for our org. We're fairly small, growing really fast, and we've all got to put on additional hats to keep getting stronger. Vanilla forums provided a tool that could be spun up quickly without sacrificing how powerful it is. Having complete control over the look and feel was also a big win. A little HTML and CSS know how really created a unique forum for our users. The built in analytics are a great starting point. The granularity as it pertains to permissions is very impressive. And the Salesforce integration is so EASY. This was a great solution for a small company, limited budget and hardly any know-how. Our forum looks and feels really professional, and it looks like it's going to scale with us as well. > > **Cons**: Just that the permissions are so granular they can get a little cumbersome. It just required really taking our time and testing. Not such a bad thing when it comes to permissions. Like I said, the current analytics built in are a great jumping off point. But we're leveraging google analytics as well to fill in the gaps. One "for instance" is what our customers are searching for. But this was easily solved leveraging the pockets and throwing in a GA tracker. > > The sales process was awesome. My CSM is awesome. Support is very impressive. I really love Vanilla as a company. They're tuned in and know the secret to their success is mine. It's evident in every interaction I've had with them. ----- ### "Vanilla has been great from initial setup/launch to daily use & support. We're very happy." — 5.0/5 > **Sue** | *20 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Vanilla is easy to use and navigate, and the tools/options/add-ons are explained thoroughly in the dashboard. This was very helpful to me, especially in the beginning when I was fairly new to forum software. When we were just getting started, having several design options/layouts to choose from helped us get the look we wanted. The webinars I've watched were very helpful, and I've downloaded and read just about every eBook Vanilla has published (from their resources) to get advice and roadmaps for different aspects of managing a forum. Technical support has been outstanding throughout. Whenever we have an issue large or small, I can always count on a quick response and a solution or at least an explanation. > > **Cons**: The only cons are that there are just a couple of specific features that we would like to have but they're not available for us: When starting a New Poll, options are limited. For example, a "select all that apply" option would be beneficial to the types of polls we take. In the theme we are using, we're unable to sort discussions based on number of views. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/90572/vanilla-forums?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90572/vanilla-forums) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data