--- description: Learn more about KronoDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KronoDesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [KronoDesk](/software/90532/kronodesk) # KronoDesk Canonical: https://www.getapp.com.au/software/90532/kronodesk Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90532/kronodesk?page=2) > KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end > > Verdict: Rated **4.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of KronoDesk Simple, modern design that works across all devices. Full theming and white labeling to integrate with your company website. Auto-suggest answers when customers create tickets. Helpdesk tickets can be opened and replied to via email. Powerful customizations to tailor all parts of KronoDesk to your needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 6 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Inflectra - **Location**: Silver Spring, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 19.99 - **Pricing model**: Per User - **Pricing Details**: The KronoDesk SaaS edition is priced by number of support agent users, starting at $19.99 / support agent / month, with increasing discounts for more support agents. Starter: $19.99/user/month 3-user: $23.33/user/month 5-user: $19.99/user/month 10-user: $15.99/user/month 20-user: $9.99/user/month 30-user: $8.66/user/month 50-user: $6.79/user/month 100-user: $5.99/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Canada, China, Colombia, Czechia, Denmark, Finland, France, Germany, Hungary, India, Japan, Kuwait, Luxembourg, Malaysia, Mexico, Netherlands, Norway and 8 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Commenting/Notes - Content Library - Content Management - Customer Portal - Customisable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Templates - Full Text Search - Interaction Tracking - Knowledge Base Management ## Integrations (4 total) - Microsoft 365 - SpiraPlan - SpiraTeam - SpiraTest ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [Supportbench](https://www.getapp.com.au/software/105673/supportbench) — 4.9/5 (116 reviews) ## Reviews ### "The most Diversified Help Desk Software Ever" — 5.0/5 > **Verified Reviewer** | *23 December 2022* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use. > > **Cons**: it should have crossed me 5 years ago :) ----- ### "User friendly" — 4.0/5 > **RAMSES** | *5 April 2020* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: It's an excellent software and targeted all of our company needs for tracking of tickets. > > **Cons**: Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server. > > Excellent product; happy to be a 5 year user. Looking forward for new features. ----- ### "My review of Kronos" — 3.0/5 > **Zach** | *1 December 2016* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Ease of creating tickets > > **Cons**: The search feature, lack of usable bonus features. > > It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints. ----- ### "kronodesk" — 5.0/5 > **charlenea** | *20 January 2023* | Banking | Recommendation rating: 9.0/10 > > **Pros**: kronodesk give support for customers to raise issues with agents > > **Cons**: sometimes it will run slow but i think thats because so many agents are using it at work. ----- ### "Solid Helpdesk Software" — 4.0/5 > **Eric Bailey** | *27 November 2013* > > **Pros**: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software. > > **Cons**: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server. > > It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/90532/kronodesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/90532/kronodesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data