Pipedrive Reviews

For us visual people, this is the best solution. I can see exactly what's going on in my sales channel with this easy to use CRM. It's very easy to see the dashboard and move leads around.

Most other CRM have a great version. This one does not after a brief free trial.

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM!

TRY reaching them on live chat... yeah, you'll wait at least 90 mins.

AVOID these people at all costs - a complete rip off.

Nothing. Poorly designed without the ability to customize default fields.

Quick and efficient sorting for current and prospect clients

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

I like how easy it is to start an operation and gain insights from the deals pipeline. Pipedrive also offers tons of content to introduce and maintain your knowledge about SalesOps and what fits best with your deals workflow. You'll be able to integrate it with almost all the relevant tools for data analysis. Even when it's not native to Pipedrive, you can find the right solution on the marketplace.

I don't like how the dashboards are structured, eventually we started using other tools and in-house solutions. It gets confusing when you start to create one dash after another... if you don't keep track of it and clean any unnecessary dashboard, you'll find yourself lost among all the legacy charts you created before. But, as long as you keep things organized, you have a great tool to work with.

it works flawlessly both on your computer and on your mobile, uses gamification to boost the conversation rate of lead capture, and the ability to prioritize tasks effectively

sometimes customer support is a bit slow in their response

Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.

I am unsure how this software would scale to an enterprise solution (I have a salesforce background)

It's easy to set up. I love the visual pipeline (that we can customise) so we can track deal stages. Email marketing through pipedrive is simple too.

Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost.

I love being able to "drag and drop" clients from one stage of process to another as their job progresses.

I really have no complaints for Pipedrive

I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster.

Customization options for reports are limited.

It can generate a good sales funnel and the best thing is the follow-up of leads to be able to follow up with potential customers. It also optimizes tasks, automates them and unifies sales processes.

Some small features are missing to further enhance the user experience such as being able to track assets.

The tool is effective in helping us improve performance through effectively handling marketing,

The cost is a little bit expensive compared to any other alternatives

One of the most beloved aspects of Pipedrive is its intuitive and customizable interface, which empowers users to tailor their sales pipelines to fit their unique workflows seamlessly. With its user-friendly design, sales teams can easily track and manage leads, deals, and contacts with unparalleled efficiency. Additionally, the automation features simplify repetitive tasks, freeing up time for more meaningful interactions with prospects and customers. Pipedrive's adaptability and ease of use make it a favorite among sales professionals seeking to optimize their processes and drive results.

limitations in its reporting capabilities, wishing for more advanced analytics and insights within the platform.

I appreciate Pipedrive's intuitive user interface, customizable pipeline views, email integration, and its ability to streamline sales processes effectively. Its user-friendly approach to managing customer relationships and sales activities.

For me, Pipedrive need more advanced reporting and analytics features, integration with certain third-party tools, and pricing concerns for certain business sizes. Keep in mind that software updates and user experiences may have evolved since then, so it's a good idea to check for more recent reviews or information.

Couldn't find a single pro to this software after using it for a couple hours.

Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck.

Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke.

I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.

I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process.

It can be quite expensive and slow to update. It will be even better if the onboarding feature improves.

I like the reliability of Pipedrive.
It has been and amazing customer engagement tool that has been working so well.
It is so affordable.

I do not dislike Pipedrive at all.
Pipedrive has been so amazing.