Salesforce Sales Cloud Reviews

Salesforce Sales Cloud

4.4 (18,750)
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Cloud-based CRM & Sales Automation

Overall rating

4.4 /5
(18,750)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5
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18750 Reviews

Himaanshu
Himaanshu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complex, Integrated tool

Reviewed on 03/08/2024

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage...

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions.

Pros

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Cons

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.

Aaron
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce is a Top Tool for Work across Large Teams!

Reviewed on 22/11/2024

Pros

The convenience and use across large teams

Cons

The learning curve is steep. Some processes take a bit of time to master

Angel
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Sales Cloud helps me keep track of my sales leads and customer interactions in one...

Reviewed on 21/11/2024

Pros

The software is user-friendly and provides great insights into customer data. I can easily collaborate with my team and access it on the go.

Cons

I wish the reporting features were more customizable, and the initial setup can be overwhelming for new users.

Joseph
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take your sales processes to the nect level

Reviewed on 20/09/2024

I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales...

I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales executives to keep track and help them achieve thier sales goals.

Pros

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Cons

I really dont see what I like least about Salesforce

Chris
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software that helps you be more successful

Reviewed on 05/12/2024

Used it at multiple companies both as a user and manager/admin levels. Always found it useful and...

Used it at multiple companies both as a user and manager/admin levels. Always found it useful and wondered how companies survive without something similar.

Pros

It allows users to stay organized and on task, also while balancing the needs of the overall business.

Cons

While a plus to have so many features, it can be overwhelming. Take some time to complete some additional tutorials and training, and it will help.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Switching to Salesforce Sales Cloud

It was all-incompassing of what we needed.
Kyree
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Salesforce Sales Cloud Admin Review

Reviewed on 10/12/2024

Overall, my experience with Salesforce Sales Cloud has been great. The system is intuitive, easy to...

Overall, my experience with Salesforce Sales Cloud has been great. The system is intuitive, easy to access, and there are easy to find online resources available for most use cases.

Pros

Salesforce Sales Cloud is a great tool for organizing your business records in a customizable but standardized way.

Cons

Some restrictions exist depending on which cloud level you are on.

Martin
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Awesome product for operations

Reviewed on 30/11/2024

Overall experience is that Salesforce is a good platform and improves operational efficiency as...

Overall experience is that Salesforce is a good platform and improves operational efficiency as well as customer relationship management once deployed

Pros

Salesforce allows for various customisation options and it's seamless integration capabilities really standout for me.

Cons

The steep learning curve for non technical users and it's high cost.

Daniel
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Review

Reviewed on 10/12/2024

Overall experience has been good. Took some time to understand the software but overtime it has...

Overall experience has been good. Took some time to understand the software but overtime it has been a great tool to use.

Pros

I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business.

Cons

The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so.

Alvonda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Stability

Reviewed on 22/11/2024

Great, I don't have any complains that can't be fixed by usually filtering my reports or requested...

Great, I don't have any complains that can't be fixed by usually filtering my reports or requested a change via our Salesforce Admin.

Pros

I like our Sales Engagement plug-in we replaced Salesloft with it and it's been great.

Cons

Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good for Organizing and Growing Sales

Reviewed on 21/12/2024

Pros

Strong analytics, automation, and smooth integration for customer relationship and sales management.

Cons

high costs and a steep learning curve, particularly for startups.

Mazher Hussain
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly customizable to meet specific business needs.

Reviewed on 04/08/2024

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and...

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution.

Pros

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Cons

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Sihloniphile Angel
Overall rating
  • Industry: Events Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud Slales Tracking Review

Reviewed on 03/06/2024

Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales...

Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce.

Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes.

Pros

Comprehensive lead and opportunity management
Robust sales forecasting and analytics
Customizable dashboards and reports
Mobile accessibility for on-the-go sales tracking
Seamless integration with other tools
Advanced automation and AI features

Cons

The platform can be expensive, especially for small businesses.
Customization options, while powerful, can be overwhelming for new users.
Some users report that the system can be slow at times, particularly with large datasets.
The extensive feature set may require significant training for full utilization.

Arpit
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful CRM for Driving Sales Growth

Reviewed on 27/10/2024

Overall, Salesforce Sales Cloud is a very useful and powerful CRM that increases sales efficiency...

Overall, Salesforce Sales Cloud is a very useful and powerful CRM that increases sales efficiency and customer relationship management.
Mobile app integrations improve accessibility and connectivity which makes this an essential tool for sales success.

Pros

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Cons

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

PRACHI
PRACHI
Overall rating
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Sales Cloud: A Powerful Tool for Growing Businesses

Reviewed on 04/10/2024

Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that...

Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place.

Pros

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Cons

There are no major loopholes that I could point out about the tool.

Verified Reviewer
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce cloud is giving us the high ride

Reviewed on 24/08/2024

when we start using this SF we were admiring that this adjustable CRM arrangement of any business....

when we start using this SF we were admiring that this adjustable CRM arrangement of any business. Effectively alter work processes, reports, dashboards and connection point. Long haul answers for associations with developing necessities. More we spent time and more we got the skills and there was huge growth in our sales as well because we were improving ourselves by analyzing the numbers on dashboard

Pros

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Cons

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

Rui
Overall rating
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Sales - To manage all the information related to your Accounts

Reviewed on 09/09/2024

After some time getting around and knowing the tool, it became my "single point" to manage my...

After some time getting around and knowing the tool, it became my "single point" to manage my portfolio of Accounts.
I could find all the information about my Accounts, develop business plans or understanding how many times a Customer had interacted with my company.
It provide me with a 360º view of my customers.

Pros

The huge range of options with that you can personalize SalesForce Sales Cloud.
How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies.
As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams).

Cons

Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available.
And to some complexity for the users to navigate around all the info of one specific Account.
Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access.

Harsh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce sales cloud is very helpful for businesses.

Reviewed on 28/06/2024

My overall experience with salesforce salesforce cloud is good. It provides multiple ways for...

My overall experience with salesforce salesforce cloud is good. It provides multiple ways for customization and implementation. We can easily and securely connect the salesforce sales cloud with other cloud or third-party applications. It provides standard and custom ways to build business automation. It has multiple data import and export tools. We can analyze data using salesforce reports and dashboards.

Pros

Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated.

Cons

Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Cloud Expert review

Reviewed on 13/10/2024

I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel...

I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel this a very usefull tool and well know software which is used globally and the most important think which i like is its accessibility of the documents which are stored on the cloud.

Pros

Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference

Cons

License is very costly and limited options

Christina
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All joy and jubilation managing sales with Salesforce Sales Cloud

Reviewed on 09/09/2024

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more...

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more successful. It has made it easy for us to manage our sales which results to getting sales deals closed faster. Salesforce Sales Cloud has given us an absolute classic experience making our sales operations very smooth and less demanding.

Pros

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Cons

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.

Eddie
Eddie
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce its a must to have in your sales department.!

Reviewed on 28/02/2024

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities...

My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities streamline processes, from lead management to analytics. Although the learning curve exists, the scalability and comprehensive features make it an invaluable tool for enhancing sales efficiency and driving business growth.

Pros

Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth

Cons

Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses.

Leslie
Leslie
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for everyone and every business

Reviewed on 26/02/2024

I really like all of the tools and resources that salesforce has.

I really like all of the tools and resources that salesforce has.

Pros

Comprehensive CRM capabilities
Customizable dashboards for personalized insights
Extensive integration options
Efficient lead and opportunity management
Scalability to accommodate business growth

Cons

Steep Learning Curve: Initial complexity may pose challenges for new users.

Nelson
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Value of Salesforce Cloud

Reviewed on 20/02/2024

As a dedicated user of Salesforce Cloud, I am excited to share my insights and experiences with...

As a dedicated user of Salesforce Cloud, I am excited to share my insights and experiences with this transformative platform. Salesforce Cloud offers a great of features and functionalities that have greatly helped me enhance my business operations and productivity.

Pros

User friendly, Customisation option, Integration capabilities

Cons

Salesforce offers extensive customization options, implementing these customizations often requires coding knowledge or the assistance of a developer. This can limit flexibility for users who are not familiar with coding or don't have access to technical resources.

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to Use and Efficient

Reviewed on 23/08/2024

I think Salesforce is wonderful for building out templates for routine use. I use it almost daily...

I think Salesforce is wonderful for building out templates for routine use. I use it almost daily to get our quick communications and have never had issues or pushback with sending like other software.

Pros

As someone who self-taught themselves how to use the software for mass email marketing, Salesforce is super beginner friendly.

Cons

The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated.

Sujal
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

"Powerful and Customizable CRM That Boosts Sales Efficiency"

Reviewed on 30/09/2024

Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly...

Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships.

Pros

I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration.

Cons

The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively.

Evan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Do NOT Switch to MS Dynamics from Salesforce

Reviewed on 27/07/2024

Pros

Salesforce is the best CRM out there as a general CRM, to manage sales, create quotes, send out invoices, and more. When my previous company switched us from Salesforce to MS Dynamics, it was an absolute nightmare and actually lowered revenue due to how cumbersome MS Dynamics is

Cons

I don't know how much it cost versus MS Dynamics, but I'm sure my previous company did the switch due to cost. However, this lowered our revenue and profit by even more and wasn't worth it.