Keap Reviews

I like it because it is a solution capable of collecting customer information in a fast and even automated way. In areas of digital marketing, controlling and monitoring customers is extremely necessary and this solution only ensures that it is visible and understandable. You can access these data without problems, and its interface is quite intuitive and secure.

I don't have bad references, it is accessible even for small or medium-sized companies, it is a solution for CRM processes to keep your system updated, from advertising to customer service

I had high hopes for Keap, considering its promising concept, but my experience with the software has been far from satisfactory. The numerous bugs plaguing the system make it a frustrating and unreliable tool for managing contacts and communication.

The most glaring issue lies in the phone and text features, which seem to have a mind of their own. More often than not, they simply don't work at all, leaving me in the dark when it comes to crucial communications. This inconsistency is not only inconvenient but also undermines the very purpose of the software.

To add insult to injury, the mobile app performance is even worse than the desktop version, making on-the-go management a nightmare. It's disheartening to see such a lack of attention to the mobile user experience, especially in an era where mobile functionality is essential.

Customer service is another major letdown. My attempts to seek help have been met with abysmal response times, and when I do finally hear back, the quality of support leaves much to be desired. I've resorted to contacting my assigned representative, [sensitive content hidden], and his manager, [sensitive content hidden], but their responsiveness has been shockingly slow. Waiting weeks for a reply is simply unacceptable, and when I do get a response, it's clear that the customer service team is still grappling with the basics.

In conclusion, while Keap may have a promising concept, the execution falls flat due to persistent bugs, unreliable communication features, a poorly designed mobile app, and a customer service experience that can only be described as abysmal. I would strongly caution anyone considering this software to explore alternative options with a more reliable track record and a commitment to customer satisfaction.

how affordable it is for a small business

the free trial is only 14 days, would prefer a longer trial

It can do as much or as little as you like. That means that for ourselves AND for our clients, we can craft regular communications, complex automations, campaigns and a variety of content that's selling, nurturing or doing whatever we want it to do.

Keap's the vehicle but the destination is in our control.

It can at times be convoluted to evaluate data but with experience and time you can craft simple ways to manage it.

The idea that I could have everything in one software!

Reality was that they were not good at making any of the many functions work well and seamlessly. Be prepared to spend hours with their support team and get to eventually no-where.

The feature I liked most in the Keap application was e-mail management, campaign arrangements, and sales tracking.

I didn't like the data analysis very much, it could be improved a bit.

I love how premium this tool feels for my clients

I actually dont have any thing I do like like about this program

Automated emails for marketing made my job much easier

The price. It was expensive compared to others

Keap is an amazing platform for simplifying and effectively managing customers, leads, and prospects. The support team is exceptional to help you scale and grow your processes.

There haven’t been too many factors or features to dislike about Keap

I like the scalability that comes with the tool which makes it possible to automate marketing campaigns.

The tool is a bit costly compared to other tools with the same capability

Keap Max Classic: It has a lot of features to support businesses that need the room to scale up. It is pretty powerful in what it can do.

Keap Max Classic: It is convoluted, complex, and confusing. We had to make custom forms and interfaces for our staff because everyone was too confused working directly within Keap. It is also SLOW. Most functions are not snappy. Creating and maintaining campaigns get really confusing really quickly once you graduate from the simplest of campaigns.

With Keap, managing campaigns and handling our CRM needs has been smooth

Keap has been an all round solution and no hurdles.

I like how easy it is to pull client listings from keap for targeted marketing efforts, along with the ability to manage day to day follow up for clients that need to be contacted more than once.

Keap is difficult to train new hires on for the little that they use it (searching contact records, applying tags, managing day to day tasks on their dashboard. The feature that I dislike the most is the inability to reverse an action if a mistake is made.

The reminders and the appointment bookings for clients

The cost was ok but I enjoyed the trial to figure it out. I rather monthly cost than weekly cost

We used the KEAP daily to keep up with out marketing automation and verified that we were on point.

We do not use all the potential of the application.

Literally almost everything! I won a year subscription from participating in a conference and it was literally everything I needed in one place. The customer support team was SOOOOO helpful. I mean literally you can get someone on the phone to talk to EASILY! As you can imaging this is very important when you are new to using such a large and robust platform!

The only thing was the price. Now, do not get me wrong it was totally worth it. But at the time I was just starting my business and could not afford to continue.

It was easy enough to adapt to, however some elements take some time to learn. Will take time to onboard your staff, but may be worth it.

Not an intuitive design. There are cleaner alternatives.

It helps me in automating my marketing campaigns like email and messaging campaigns but the main feature of Keap is its mobile app which is available on both IOS and Android which helps me to access my CRM through my mobile

Keap is very complex to learn sometimes the interface is irritating it takes time to get familiar with the platform layout

One thing I like the most about keap is that the system is easy to set up, even with it many feature. Then I can also segment the email of my client mail each segment separately. I can equally mail my prospective client separately. With all of this feature in place, I find it easier to get in touch with my client.

Keap is a great tool. But the customization aspect is not great. The app do lack adequate customization to make marketing more effective. I also think the importation of email can be faster if a tools is added to import emails rather than writing them from scratch

It's very quick to get started. Easy as well.

The ads were a bit too much. And random calls at all times.

So easy for small/new businesses to start marketing and engaging with customers

no issues at all the automation process is so simple it does the work for you