--- description: Learn more about LiveHelpNow. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveHelpNow Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Digital Magazine Software](/directory/162/publishing/software) > [LiveHelpNow](/software/8781/livehelpnow-customer-service-suite) # LiveHelpNow Canonical: https://www.getapp.com.au/software/8781/livehelpnow-customer-service-suite Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/8781/livehelpnow-customer-service-suite?page=2) > LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages \& relevant recommendations. It also provides email \& ticket management, knowledge base publishing \& more. > > Verdict: Rated **4.6/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LiveHelpNow Eventing API: A customizable API that lets users subscribe and receive specific customer data that has been defined. Visitor Triggers: Notify agents in real-time when customers perform certain actions such as completing forms. Send out custom chat invitations and automate custom scripts for presenting special offers. Lead Management: Create a list of hot leads for those visitors who almost made a purchase. Billboard Ads: Create custom promotional ads and display them to the visitors as chats are occurring. Email \& Ticket Management: Create webforms with customizable fields, convert emails and Twitter mentions into tickets, filter and search tickets, add ticket stauses, send canned responses and more. SEO Knowledge Base: Create a searchable and SEO friendly knowledge base with articles that include images, documents and video. Let customers rate articles and give feedback. Call Management: Let customers fill out customizable call back forms and get instant notifications. Record calls and search and filter historical call logs. Set up a digital answering machine. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 72 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveHelpNow - **Location**: Hatboro, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 21.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Monthly Plan: Live Chat: $ 21.00\* Email-Ticket Management: $ 21.00\* Knowledge Base: $ 21.00\* Call Management: $ 9.00\* More than 3 products = 30% reduction = $ 50.40\* for all 4 modules \*Per agent - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Center Management - Canned Responses - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management ## Integrations (28 total) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Digital Magazine Software](https://www.getapp.com.au/directory/162/publishing/software) ## Related Categories - [Digital Magazine Software](https://www.getapp.com.au/directory/162/publishing/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Reviews ### "Review of LiveHelpNow Suite" — 4.0/5 > **Verified Reviewer** | *8 April 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's SO easy to use. Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. > > **Cons**: Sometimes a good old fashioned phone call is quicker, but if that's all I am complaining about means it's a good product. ----- ### "My experience with LiveHelpNow has been great from day one using the product for Chat." — 5.0/5 > **Joni** | *11 June 2018* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I like that you can use canned responses and that you can see the user's name right away and also that you can easily see which other operators are logged in. I also like the analytics. > > **Cons**: The thing I like lease about the software is the refresh rate. It would be nice if the window would refresh quicker. Sometimes I see a chat come in but before my screen refreshes, another operator has taken the chat. > > We are able to help more customers in a more efficient manner and more timely. ----- ### "We use this for support on our website" — 3.0/5 > **Denise** | *12 June 2018* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It is really easy to use. Visitors to our website can reach out to our support team and get a quick response to their questions. > > **Cons**: Software is great, we need to do some fine tuning on our end to make sure that we are using the product most effectively. > > We can answer questions from visitors to our website and not miss the opportunity to provide support. ----- ### "We use LiveHelpNow to allow our clients to chat with us from our website. It works very well." — 4.0/5 > **April** | *14 June 2018* > > **Pros**: I like that I can customize it to blend well with our website. I can easily see if we have guests viewing our website. > > **Cons**: Sometimes the alert notification does not work properly. I would like the ability to have both a visual and a sound, not just one or the other. ----- ### "Great product, excellent customer service." — 4.0/5 > **Ken** | *14 June 2018* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: Ease of use, notifications (visual and sound), browser based functionality, after hours ticket functionality, visitor history. > > **Cons**: The admin side, specifically analytics, can be a bit non-intuitive. Also when using the browser based version you need two sessions open if you're working on tickets to see notifications. > > Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/8781/livehelpnow-customer-service-suite?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/8781/livehelpnow-customer-service-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data