ProWorkflow Reviews

Easy to use
Easy to customise
Easy to track time and projects
Connects seamlessly with xero

I love it, I tested many demos, it has an attractive interface, accuracy, great support - this task management system gets a 9.8/10 from me :)

Sadly there is no pause button on the timer

When invoices transfer to xero they keep the hourly rate - so I can't activate auto invoice reminder in xero otherwise i have to remove that rate off each task (no time for that)

Large scale project management and team communication tools could have improvements made

I've been using ProWorkflow for over a decade. The time tracking, custom task templates, messaging and client interface make it a critical part of my business. The few times I have had to contact customer service they have been responsive and exceptionally helpful. ProWorkflow is the administrative backbone of my business. At a glance I can see where a project is, how much time has been spent on it, what tasks have been completed and which ones are outstanding. I can add documents, notes and information specific to each project. When a project completes, it is archived and very easy to pull up should I ever need to reference it again. If you are looking to for a way to EASILY manage your projects and workflow - this is the software for you.

I dislike the fact that contractors cannot track time in the software. So if I have 10 contractors I use, I have to buy full account access for each of them, even though they may only use the software 2-6 times a year. This has always been my biggest complaint.
Add time tracking to the contractor designation and charge 1/2 of the employee rate.

- Great support for Agile sprints, you can tell that the Agile methodology was thought of in the product's design, offering so many tools and features that enable working on sprints and other fast-paced projects.

- Nice Milestone and Kanban visualisation as well. As I said earlier, points your attention to the most important thing to note; straight to the point.

- Great value for money too.

- Not great support for all invoicing scenarios; that would be useful to integrate into some projects that perhaps require follow-on funding or fractional and/or incremental payments.

- It doesn't have great support for extra-platform communication with colleagues and third parties that are outside the platform, this could be useful when interfacing with clients who may not be registered users

Love the different views for tasks and the transparency on fields you see daily

The ability to select billable/nonbillable on a project level and not task level so we can default to one or the other. It is always the one thing PMs forget to update.

- Comprehensive, adaptable all-in-one PMS.
- Easy and quick to use.
- Great Support.

- Lack of integration between project / project request data and quote/invoice data.
- Unable to have multiple companies for the one contact.

I spent years searching for an integrated system to manage our small business projects, tasks, hours reports AND invoicing for years. All you find are solutions that do one maybe two of those things well. ProWorkFlow does ALL four simply and easily. I don't know how we'd do the work we do without it!

There are some features we don't use (like quotes) I wish could just be turned off and removed from the interface. I also wish there was more specific customizing of some of the forms and invoices (again for simplicity).

WE use PWF everyday for tasking and keeping track of hours allocated and spent on projects. We also use it for invoicing+ quoting. Its a great programme for keeping track of everything and the apps are great.

The idiosyncratic tendancies that the apps have - the Weekly workloader for example, its difficult to see at a glance the project title as the client name is first. We have several projects with the same name. The hours allocated to a task are also not noted on this app. The ability to drag a task from one day to the next would be great too. I find that custom reports are very hard to create too...

Timesheets are great giving the time of day, assigned projects and notes for documentation.
Projects section is good with the budget, staff assignments and notes sections.
Invoices are easy to create.

There should be an option to mark time as billed and a summary for all unbilled time by the project with the estimated billing amount for tracking. Our projects are completed over the course of a year with bi weekly billings but finding out what was and was not billed is a pain. Quickbooks online timesheets has this built in and it seems like that should be a simple add on to PWF.

We have been using ProWorkflow for several years now and have had a great experience. It is easy for us to track where we are in a project for both time and budget wise. It's a great central location for everyone to keep notes and contact information.

We wish it was easier to track some of the pre-project start up information. Or a way to track marketing calls to potential and old clients.

ProWorkFlow allows our diverse video production projects to retain a calm organised structure and enable our small team to deliver complex productions on time and on budget. Starting with the quotation module it allows us to develop a production from initial contact through to delivered films.

The software can't read minds - it can only keep record on the information we give it. The more we give it the more it gives back.

The ease of entering projects and assigning to employees.

Inability to easily search for old project – the name or job number has to be exact, otherwise you're just scrolling through hundreds of files. I also don't like the ability to duplicate jobs if there's a duplicate order.

Template implementation makes new projects easy to kick off. The software is versatile enough to work for our sales, engineering and production departments.

A native app would be preferred, their mobile tool isn't as powerful and user-friendly as the web portal.

We evaluated a lot of platforms and ultimately selected ProWorkFlow. We have been with the platform for over five years so it has worked solidly enough to continue on with it. It's functionality covers the basics and yet has some customization built into it. The best feature is the search function for finding archived projects.

The support team is excellent.

ProWorkFlow has been really slow to roll out new features. In many ways it feels like the platform was left behind by other more progressive platforms. The two biggest cons of the platform is that it is difficult for people to enter time sheets - ProWorkFlow has tried to provide lots of options for doing so but in the end it is overwhelming for employees to find a specific project and a specific task and then log their time. The second issue is that once you build schedules you can't export them in a client ready/friendly version with certain tasks hidden and all of it formatted nicely. We find ourselves rebuilding schedules in Excel for every project.

One of the features that really drew me to ProWorkFlow is the ability to send messages to users and have the message attached to a task or project. The inbuilt timer is one of the best I have used. As a virtual assistant company, tracking time and conversations is really important.

The only thing that I don't like about ProWorkFlow is you don't have the ability to set custom available hours to staff. This makes it tricky to ensure we are not overloading our team.

Ease use use, layout, functionality for time tracking and project management (tasks/project deadlines). Great support always available to assist with produce features, suggestions, and new features.

Reporting section customizing reports is difficult without assistance from proworkflow.

Everything seemlessly flow thru your work flow process eliminating double enrty work.

I wish it had a way for clients to sign off on quotes digitally. It would great if it had invoice templates as well, mirroring how the project and quote templates work.

Simplicity of the software. It has a ton of features with a small learning curve.

Email functionality to the client can be a little cumbersome. Wish there were a few more features in this area.

Projects info container is good enough for a closed project
managing projects in PWF is not extra work but embedded in the workflow so reporting is accurate
resource management gives some indications about the availability of staff
easy to use, on boarding users is simple.
videos / support are very efficient

Tasks are too simple and need to be adapted to incorporate more options

Our entire staff love how easy it is to use ProWorkflow. Contacts for clients are all in once place and are easy to find, we LOVE the notes feature, and tasks keep us up to date on what we need to be doing.

We wish there was a way to track time for a client without having it associated with a project.

PWF is visually appealing and easy to use.

This software does everything that I ask of it, easily. I have a couple of feature requests but they would be bonuses, the workflow does what it's supposed to do!

It generates project numbers, it's pretty user friendly.
We like how we are able to track projects efficiently.

It would be nice if the timeline could be exported into an excel spreadsheet as a gant chart.
It would also help if we could have artwork proofed in the system so multiple users can proof the artwork without having to have a login.

We also would find it beneficial if we could enter individual item numbers and attach them to their respective UPC/barcode numbers

We want the option to not have to include time, since this isn't a feature we use. We should be able to disable it and have it not display at all.

When I am on the projects page/dashboard, I should be able to hide/minimize customer projects that I don't want to see. You are able to do this, but when you leave the page and return, the list is once again extended. It would help if we could save our own view of the dashboard to show only what we want displayed.

Where to start?! Let me first say that the customer service has been beyond anything I'm used to experiencing. The fact that, within an hour of my contacting support, they had tracked down and installed my logo AND branded my account without me even asking - made a huge positive impression.

The amount of online videos which guide you through how things work is great, along with the interface itself being very intuitive.

I love the fact that the mobile apps are free and really support constant usage of the website and help to get the maximum from it.

The ability to add as many contractors and/ or clients a you like or need removes the restrictions imposed by many other Project Management systems and allows you to concentrate on delivering projects.

It can be a bit onerous to setup, simply because there is so much of the behemoth to configure to your business - but I believe this to be a one-time investment of time which will continue to reap rewards long into the future.

What I like best about the software would be that the tool is easy to use and it also meets all my needs!

A con about ProWorkflow would be that not all the functions are on ProWorkflow. Additional apps they have require additional screens.

Ease of use, ability to organize, Invoicing Options, Time Tracker

no drag and drop options. Dashboard can use an improvement. More Integration options and better integration options. No HIPAA compliance.

Easy to use and gives data into how profitable your projects really are.

Can't duplicate recurring agency projects so have to set up each time.