LiveChat Reviews

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

LiveChat pose zero errors and I use it on a daily basis.

The ease of using it. Not much work to put into using it

Could have a faster loading time when sending and receiving chats

Dependability in daily use as a tool in communicating with customers in livechats.

There are no problems that have occurred with this software.

LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.

Pricing has recently gone up significantly.

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Pretty easy to use, not really any complaints.

Everything, can talk to the agent on avery easy way

Can talk to the agent on a very easy way

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

The real-time chat feature allows us to communicate with customers faster and on time. We can also do more in less time by creating many agent accounts and specifically giving them different tasks. That way, we can utilize the software while providing efficient and fast service to our customers.

There are times when messages get delayed and it leads to misunderstandings with customers. The price point is also higher compared to others.

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

Database management and CRM because it helps increase customer satisfaction and lead conversion

I honestly can't say anything worth disliking for the app.. its generally a good app

Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot

Some minor things could be improved, like the chat menu

We interact with hundreds of platform users per week and it can be overwhelming to analyze all these conversation. This is where livechat is the best at what it does. We interact with the customers in real time and can analyze these chats at a later time. The ease and the layout of the platform is a great pro.

The only con is the pricing as it is charged per agent and when you have a team of 4 agents, it can get pricey.

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Sometime chatbot take too much time and response from the real person is late

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

I like most of the Livechat because its interactive

I like Live chat and have no complaints.

It's very easy to use an loving i like to use because it's simple to use

Not all customers you are able to reach

Easy to deploy and use. Chat transcripts that can be used for reference. Chat archiving for easy follow up.

Client data remains on live chat servers

the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions. So customers don't have to wait an indefinite amount of time for a simple solution.

I liked everything about the live chat, great chat. I didn't have anything not to like

It helps me to chat in real time, engage with customers which generate profit.Very user friendly.

I will suggest if a short tutorials can be made available for new user when using the app for the very first time