Mailchimp Reviews
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17311 Reviews
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Getting there
Reviewed on 25/12/2024
Good. Wishing we could integrate with our donation processing system.
Good. Wishing we could integrate with our donation processing system.
Pros
Monitoring email responses is powerful. Creating emails is easy. Integration with website is great. Still waiting to see if I can gain value with QBO integration.
Cons
G-tag is not working. I hired someone to help set up Google tag manager, be they could not find a solution.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible tools
Reviewed on 11/11/2024
Pros
I've found this software incredibly easy to use and quick to set up. Even with the free version, there’s so much you can do—managing contacts, organizing email campaigns, and customizing templates are all seamless processes. The interface is intuitive, allowing you to track key data such as email opens, link clicks, and any delivery issues without hassle.
With the paid version, the software goes even further, offering advanced features that help elevate your marketing campaigns. The templates are especially useful for creating visually engaging content, making it easier to capture your audience's attention. Overall, it's a robust tool that provides real value at every level.
Cons
I haven’t found many downsides. Perhaps the interface could feel a bit more modern, but this doesn’t affect usability in any way.
Alternatives Considered
MailerLiteReasons for Switching to Mailchimp
Easier to use. More features in the free version in order to choose- Industry: Defense & Space
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good for beginners
Reviewed on 14/12/2024
Overall it was easy to use but frustrating to use, it is good for people starting out as a beginner...
Overall it was easy to use but frustrating to use, it is good for people starting out as a beginner platform but for anyone with larger more mature lists it is difficult to work with.
Pros
The main Pro of Mailchimp is it's ease of use and low learning curve in order to get going on your email campaigns. Those with not as much experience or not as tech savvy will have an easy to time setting up and executing on campaigns.
Cons
Lack of flexibility, lacks advanced customizability and advanced features. It is very rigid with how it controls users and emails. Does not handle large distribution lists very well.
Alternatives Considered
BrevoReasons for Switching to Mailchimp
Used Mailchip just for basic stuff, used other for more advanced requirements- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Does the job, but that is all.
Reviewed on 13/01/2025
Mailchimp is fine if you truly need the bare bones to set up your emails. It does the job. You wont...
Mailchimp is fine if you truly need the bare bones to set up your emails. It does the job. You wont get any additional bells and whistles, support help, 3rd party integrations, etc without having to go through a maze to get there. The "out of the box" solution is very minimal. If you are a decent sized brand would recommend a more robust ESP.
Pros
Mailchimp's email builder is easy to use and understand and you can make several emails very quickly.
Cons
Not enough segmentation available and not great with 3rd party integrations. Support is also not super helpful.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp AI for the Win!
Reviewed on 24/12/2024
I enjoy utilizing the Mailchimp platform for basic business email blasts. The incorporation of...
I enjoy utilizing the Mailchimp platform for basic business email blasts. The incorporation of artificial intelligence and templates designed to match my website are an added bonus.
Pros
I enjoy the ease of use, incorporation of AI, template designs to automatically match my website, and data analytics.
Cons
The user inteface can be somewhat cumbersome.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Mailchimp good
Reviewed on 24/12/2024
Pros
Easy to use.
User friendly.
I like the reports.
Cons
Contacts list is not easily updated or searchable.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great templates to get you started!
Reviewed on 02/12/2024
Overall satisfied. It is a trusted platform and generally reasonable to use.
Overall satisfied. It is a trusted platform and generally reasonable to use.
Pros
Good Looking Templates. Easy to format and create.
Cons
The basic plan is too basic. Dynamic content should be a mandatory minimum as well as allowing one other person to support the admin role for free
Alternatives Considered
Constant ContactReasons for Switching to Mailchimp
Opportunities for integrations with other products- Industry: Public Relations & Communications
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good tool, but not the best
Reviewed on 10/12/2024
Pros
The price of the tool and the instructions
Cons
The email marketing automation. The platform is not so userfriendly
Alternatives Considered
ActiveCampaignReasons for Switching to Mailchimp
I'm using both of them. I prefer the activecampaing at the moment- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Business Producr
Reviewed on 24/12/2024
Easy to use and find quick answers if you need assistance.
Easy to use and find quick answers if you need assistance.
Pros
I love the ease of creating my newsletter.
Cons
I would like more template options to choose from when selecting a style for my newsletter.
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best email marketing tool
Reviewed on 14/01/2025
My overall experience with this product is it offers a solid and User-Friendly experience,...
My overall experience with this product is it offers a solid and User-Friendly experience, especially for a small to medium sized businesses.
Pros
Mailchimp stands out for its user-friendly interfaces, Making it easy for both beginners and advanced users to create, send and analyze email campaigns.
Cons
One of the drawback of mailchimp is it's pricing structure, especially as your subscriber list grows. Also, it harder to gain deep insights into user behavior and campaign performance.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp: A Great Starting Point for Email Marketing
Reviewed on 26/08/2024
Overall, Mailchimp has been an excellent choice for my email marketing needs. It's a great option...
Overall, Mailchimp has been an excellent choice for my email marketing needs. It's a great option to start with, especially due to its free plan. If the cost becomes prohibitive as your email list grows, you can always export your contacts and switch to a different platform. Email is a powerful marketing tool, and Mailchimp provides everything you need to create visually appealing emails, automate drip campaigns, and capture leads with forms.
Pros
I love Mailchimp! As a small business owner, it's been great. Starting out with its free plan was a huge plus, and I've been able to grow my email marketing efforts thanks to its easy-to-use features. I especially appreciate the ability to create automated drip campaigns, design beautiful emails, and capture leads with custom forms.
Cons
While Mailchimp has been great for me, there are a few drawbacks. Once you surpass the free plan's limits, the cost can quickly escalate. Additionally, designing emails on a mobile device or tablet can be a bit cumbersome, and I've occasionally encountered glitches when sending longer emails on desktop.
Reasons for Switching to Mailchimp
Since my number of contacts was below their limit, I was able to join for free.- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A tool with seamless features
Reviewed on 17/05/2024
Overall, a definitely good-to-have tool if you do a lot of internal and external email campaigns....
Overall, a definitely good-to-have tool if you do a lot of internal and external email campaigns. The learning curve is pretty narrow and can be operated by anyone.
Pros
1. The new campaign builder is more robust and quicker.
2. Schedule features like time warp can help you get more opens and clicks
3. Audience and campaign feature is seamless and fast.
4. Drip and campaign setup feature can help you long campaigns on different conditions.
Cons
1. HTML feature in content builder can be better, lack some basic HTML commands like center align, have to use padding for now.
2. Need a relatively better system, tends to hang on slow systems due to its browser consumption.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great industry standard but sometimes overly complicated and expensive
Reviewed on 21/10/2024
I've used Mailchimp at two organisations and it makes it easy to send professional-looking emails...
I've used Mailchimp at two organisations and it makes it easy to send professional-looking emails to a large number of contacts. I only used the more basic functions as my organisation was very small, but there were a lot of other features I could have used if I needed to. It was generally easy to use their email editor but there were some funny quirks about it that made it more complicated than necessary in my opinion. I really liked the link checker function which saved me a number of times from using the wrong links!
Pros
It's really easy to make a great looking email and send it to a large database of contacts
Cons
If you only need basic email functions then Mailchimp can be overly complicated and expensive
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It is a very good tool to get started in the world of email marketing.
Reviewed on 12/01/2024
Overall it is a good experience, in fact, I have recommended it for clients starting out in email...
Overall it is a good experience, in fact, I have recommended it for clients starting out in email marketing.
Pros
You can manage the whole marketing process in a solid way, with many functionalities. They have very well detailed guides about all the tools, functionalities and actions of each element.
Cons
Sometimes sending automated emails can be a bit slow compared to other tools.
Reasons for Switching to Mailchimp
It gave me a very good free use for what my company needed at that time.- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Great for Anti-Spam Compliance
Reviewed on 13/09/2024
My overall experience with Mailchimp has been satisfactory. The ability to achieve compliance with...
My overall experience with Mailchimp has been satisfactory. The ability to achieve compliance with anti-spam legislation is of sufficient importance to override the frustrations of working with the system.
Pros
The best feature of Mailchimp is the ability to maintain a mailing list in compliance with anti-spam legislation. Although the platform is not specifically set up to comply with Canadian legislation, the user can manage their subscription so as to achieve compliance.
Cons
Mailchimp can be clunky and non-responsive. When creating a mailing, the format appearing on the screen does not necessarily reflect the format that appears in the actual mailing.
Alternatives Considered
MailerLiteReasons for Switching to Mailchimp
Better ability to achieve compliance with Canadian anti-spam legislation.- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
**"Mailchimp: A Reliable Choice for Versatile Email Marketing with Room for Improvement"**
Reviewed on 17/08/2024
Mailchimp offers a very user-friendly experience with many features and email marketing capabilities...
Mailchimp offers a very user-friendly experience with many features and email marketing capabilities.It's intuitively designed, and very strong in automation and analytics, but a little limited on the pricing and deeper customization ends.Very suitable for most users; it may require alternatives for complex needs, though.
Pros
I liked Mailchimp for its user-friendly interface, large library of templates, and fine automation features. Advanced segmentation, detailed analytics, and seamless integrations—are just a few things that turn it into a versatile tool for running and optimizing email marketing campaigns efficiently
Cons
I liked least in Mailchimp the higher pricing for advanced features and larger lists. Moreover, it has basic AI content creation tools, and sometimes customization can be quite limiting compared to some more specific niche email marketing platforms.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mailchimp is an invaluable tool in our dance studio
Reviewed on 23/03/2024
Mailchimp is one of our favorite tools when running our business. We recommend it to anyone who...
Mailchimp is one of our favorite tools when running our business. We recommend it to anyone who wants to reach their audience creatively and effectively.
Pros
Mailchimp offers a user friendly interface making it simple to navigate and use efficiently. Our favorite features include: email template creation, duplicating campaigns to use over and over as we need them, scheduling campaigns in the future making easy to "set it and forget it" giving our employees the ability to complete other tasks. Tracking our emails and who and when they were read is also a very valuable tool.
Cons
There are some limitations within the free version of the software. However, there are plenty of features to take advantage of without spending any money.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A good overall platform, but there are better values out there
Reviewed on 16/08/2024
I use Mailchimp for a few of my clients (I run a marketing agency). I've used Mailchimp to create...
I use Mailchimp for a few of my clients (I run a marketing agency). I've used Mailchimp to create monthly newsletter-style emails as well as automated welcome campaigns to nurture new leads. It has served my needs and the needs of my clients well.
Pros
Mailchimp is pretty user-friendly (especially the new email builder), easy to get set-up and has all of the features you'd want in an email marketing system.
Cons
Mailchimp used to have a VERY generous free plan, but have recently changed their structure for the free plan as well as raised their prices. While it is a good service, I think there are better values in the market.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Mixed Experience with Mailchimp
Reviewed on 19/10/2024
In the beginning, I found Mailchimp easy to use for my email marketing needs, especially as I run a...
In the beginning, I found Mailchimp easy to use for my email marketing needs, especially as I run a nanny agency. However, things took a turn when a hired worker added her name to my marketing email account without my knowledge. After she left, I realized the issue, but despite speaking with a representative and sending several emails asking for help, I didn’t receive the support I needed to resolve the problem. Unfortunately, I had to start from scratch with a different platform. It was frustrating because I had invested time into setting everything up, only to be left without a proper solution from Mailchimp.
Pros
The interface is user-friendly, and it’s easy to get started with email campaigns.
Cons
Customer support was disappointing when I encountered issues. They couldn’t help fix a major problem, and I had to switch to another service as a result.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Simple Email Marketing Tool
Reviewed on 05/01/2024
Mailchimp is a great email marketing option for those who only need a basic email set up. You can...
Mailchimp is a great email marketing option for those who only need a basic email set up. You can track your contacts easily, but if you are looking for a drag and drop builder that has more options, something like Klaviyo might be a better option for you.
Pros
Mailchimp has a really straightforward drag and drop builder to create email templates. Audiences can be set up for different lead sources and connecting those audiences to your website is very easy. Mailchimp also integrates easily with lots of plugins and applications.
Cons
The drag and drop builder is basic and doesn't allow for very much customization. You can't change the width of rows, or even add more in, and the widgets you can drag and drop into the templates are not beyond basic text boxes and buttons. You can't nest elements either, so dragging a button into a text box doesn't work.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software for ABM Campaigns in B2B
Reviewed on 25/12/2024
Mailchimp has helped our business grow revenue by 2x through Account based marketing and email...
Mailchimp has helped our business grow revenue by 2x through Account based marketing and email campaigns by targeting some high revnue accounts the customer support team is also very supportive and we using this software since last 1 year and i will recommend this to all B2B Companies
Pros
i have used mailchimp for Email marketing and ABM Campaign setup, its very easy to use tool and you can learn by having just 2 hours of training, contact upload, segmentation, email templates creation are the best things.
Cons
Pricing is high, it can be lowered down in future, rest everything is good.
- Industry: Arts & Crafts
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
how i found this app
Reviewed on 15/12/2023
Mailchimp is easy to use, i like making good-looking emails with it, and it helps me keep track of...
Mailchimp is easy to use, i like making good-looking emails with it, and it helps me keep track of how my emails are doing. and i enjoy using it and i am welling to use it for a long time.
Pros
it makes it easy for us to design and send visually appealing email campaigns without the need for extensive technical skills.
Cons
the fact that there are limitations on certain features in the free plan.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Affordable for Startups
Reviewed on 06/12/2023
Overall, Mailchimp is suitable for startup who wants to test the waters of email marketing for free...
Overall, Mailchimp is suitable for startup who wants to test the waters of email marketing for free to cheap, it's worth the try and see because every business is different .
Pros
Mailchimp is easy to use and does not have a steep learning curve, it is suitable for most business including startups and business with short contact lists.
Cons
Mailchimp can be on overkill, because of their sending limits. While they allow for a generous free tier contact list limit, but the sending limit may throttle the campaign performance.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
top rated Email marketing software for your business
Reviewed on 26/12/2024
i am using this software since last 1 year for email marketing purpose only and got very good...
i am using this software since last 1 year for email marketing purpose only and got very good response for my emails and some of the prospect also appreciated the templates made through the mailchimp software, within last 1 years we received too many prospect enquiries from just email marketing
Pros
Email Marketing feature is the best in mailchimp, its very easy for creating the templates and sending it in a bulk medium to your contacts
Cons
The pricing is very high as compared to the other competitors in the market
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for recurring emails!
Reviewed on 09/11/2024
I have been using Mailchimp for years to send my monthly email newsletters, recurring automatic...
I have been using Mailchimp for years to send my monthly email newsletters, recurring automatic article emails, and donation campaigns. Mailchimp makes it easy to segment my audience so I can send different campaigns to different people in my main audience.
Pros
Mailchimp makes it easy to segment your email audiences and also set up recurring email campaigns.
Cons
I think Mailchimp could make it easier to use their template design interface. It's kind of confusing so I use Stripo for most of my designs and import them.