Acumatica Cloud ERP Reviews

Acumatica Cloud ERP

4.3 (149)
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ERP, business management, accounting and CRM solution

Overall rating

4.3 /5
(149)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.1/5
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149 Reviews

Brandon
Brandon
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effective ERP for e-commerce companies

Reviewed on 10/10/2023

Operating in the cloud provides us with numerous advantages, including accessibility from anywhere...

Operating in the cloud provides us with numerous advantages, including accessibility from anywhere with an internet connection, scalability, and automated upgrades; it is a vital ERP solution in our everyday operations.

Pros

We've been able to increase our customer base, order volume, and inventory thanks to Acumatica. Work that doesn't have any problems can be processed fast thanks to automation, and problems that need human intervention can be brought to light as soon as possible. Our stock is more precise than ever before.

Cons

It's highly adaptable to the needs of any business, but tailoring it took us a long time, and the licensing, modification, and upkeep costs can add up to a lot, making it difficult to implement for startups.

Nicholas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica is a growing and disruptive player in the ERP market

Reviewed on 17/09/2024

Acumatica is a growing and disruptive player in the ERP market

Acumatica is a growing and disruptive player in the ERP market

Pros

Pace of new development and available functionality

Cons

Upgrade Complexity and requirement for customisation for workflow changes

Response from Acumatica

Thank you, Nicholas. We are thrilled to hear that Acumatica is meeting your needs and helping your business. Your review is very much appreciated.

Tawanda
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Acumatica For Finance_ Agriculture Industry

Reviewed on 30/07/2024

Great customisations which removes limitations found on other ERP's

Great customisations which removes limitations found on other ERP's

Pros

1.Ability to track projects at plantations per block of plants. It allows management and production team to analyse profitability further by having smaller P&Ls per block.
2. Customisation

Cons

The default template in the system for inventory does not allow capturing different items issued out of stock on different date so further customisation is required.

Benjamin
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acumatica SMAs best friend

Reviewed on 08/11/2024

It’s very good at doing what it’s built for but can sometimes struggle when filling in gaps.

It’s very good at doing what it’s built for but can sometimes struggle when filling in gaps.

Pros

Perfect ERP for small to medium businesses.

Cons

Requires some in house knowledge to really get the best of it.

Dave
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica - Robbins

Reviewed on 29/08/2024

Overall we have had a very good experience using the Acumatica software.

Overall we have had a very good experience using the Acumatica software.

Pros

The system is very user friendly. Most of the screens have the ability to download to excel.

Cons

The financial reporting could be improved. We are using the Velixo add on which gives us much more flexibility.

Robert
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Look else where

Reviewed on 17/09/2024

Wish I would have looked elsewhere. Was promised the world and delivered very little.

Wish I would have looked elsewhere. Was promised the world and delivered very little.

Pros

Integrated Inventory/Job Costing system.

Cons

Useless for proper accounting system. Leaves a lot to be desired.

Response from Acumatica

Hello Robert, we are very sorry to hear about your experience with Acumatica so far. Acumatica indeed has Advanced Financials included, backed by the numerous awards and very positive reviews from users. I would be happy to connect you with someone on our product or customer success team to help.

Here's more information on our Advanced Financials and the breadth of our accounting system. https://www.acumatica.com/cloud-erp-software/financial-management/

Brian
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best of the bunch.

Reviewed on 07/06/2024

Pros

Search functionality
UI
Agility
Configuration options

Cons

Cumbersome - Some modules don't deliver utility
Difficult to adopt without the correct partner.
Support is slow.

Gabriel
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Day 10 - Early Review

Reviewed on 12/06/2024

Not bad, but we're still working out several kinks for our trade

Not bad, but we're still working out several kinks for our trade

Pros

Ease of Quoting and Billing. Interface of modules is straightforward. Opportunities and prospects are simple

Cons

Bugs in time and scheduling. The calendar view is not very friendly. Inconsistency of available items in Projects vs Quotes.

Alex
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customizable Cloud Accounting Software

Reviewed on 04/12/2023

Very positive, so far any issues or short falls we've encountered have all had solutions.

Very positive, so far any issues or short falls we've encountered have all had solutions.

Pros

Cloud based so that it is easy to access from anywhere, but also a plethora of security options such as MFA and IP access restrictions means it can be made secure as well. Extremely customizable, pretty much any page or screen you encounter can be changed to better match the needs of your users. Features a built in reporting option that makes creating financial reports a breeze, and a downloadable report designer to handle any sort of complex reports. Highly customizable in regards to it's ability to import information from external systems as well as it's ability to export.

Cons

No necessarily a con for ourselves but the highly customizable nature of Acumatica may mean that some customers may not be able to take full advantage of the system without a skilled technical users on staff. Additionally Acumatica does not feature a Canadian payroll module yet and we need a 3rd party software to make up the difference.

TC
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flexibility and customizable

Reviewed on 22/08/2024

we are able to communicate to 3rd party application i.e Power Bi which establish details data...

we are able to communicate to 3rd party application i.e Power Bi which establish details data analysis, and we are also getting data from our own database application through customized API.

Pros

flexibility, modular and customizable at the user level.

Cons

if the data field listed in the generic inquiry screen is editable without enter into the relevant screen i.e sales order screen, opportunities screen.

Rich
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

An average ERP system - may be worth spending more for a premier brand

Reviewed on 08/08/2023

The system was oversold and our management team is now suggesting we shift to a more prominent...

The system was oversold and our management team is now suggesting we shift to a more prominent brand.

Pros

Having a native cloud based software is an advantage.

Cons

CRM is terrible and requires significant user input to generate important data. Manufacturing module is sold as robust but lacks several key features. Software requires significant "customization" to be impactful, user must verify that "customization" still works after every upgrade which is time consuming. Service Support module seems new and has required significant time to implement.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud and SAP Concur

Reasons for Switching to Acumatica Cloud ERP

Initial cost was attractive but software was oversold with its capabilities. While upfront and monthly costs are important, companies should consider hidden costs from time consumption, slow rollout of "customization" and extremely high storage costs.
HILDA
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BUSSINES OPERATION MANAGER

Reviewed on 05/09/2024

WE HAVE USED ACUMATICA FOR 10 YEARS, IN GENERAL IT IS AN EXCELLENT ERP, HOWEVER, WE HAVE NOT BEEN...

WE HAVE USED ACUMATICA FOR 10 YEARS, IN GENERAL IT IS AN EXCELLENT ERP, HOWEVER, WE HAVE NOT BEEN ABLE TO USE IT 100%

Pros

ACUMATICA IS A HIGH QUALITY PRODUCT, EASY TO USE

Cons

NVENTORY VALUATION AND HANDLING OF IMPORTED PRODUCTS, AND THE INITIAL BALANCES IN GENERAL LEDGER

Isaac
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Professional Approach for ERP Support

Reviewed on 06/05/2024

Pros

Acumatica Cloud ERP has made the process of inventory management straightforward and there is no storage wastage.

Cons

Acumatica Cloud ERP has improvised all the operational proficiency.

Shary
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Future of Construction ERP

Reviewed on 15/11/2023

My confidence in Acumatica is so strong that I shifted my career path and became a reseller of...

My confidence in Acumatica is so strong that I shifted my career path and became a reseller of Acumatica, focusing on the construction industry. My experience with them has been unparalleled as far as their commitment to the product, the industry, to their resellers, and their customers.

Pros

In addition to Acumatica's robust construction features, the open API, volume of integrated products (and unlimited ability to integrate to any platform), and the strength of features available beyond traditional construction-specialized ERP platforms (eg: automated bank feeds and credit card feeds for automation of bank and credit card reconciliations, native expense management with OCR recognition of receipts, robust manufacturing and distribution features) as well at being true, native, cloud and unlimited users make this the best ERP platform for the construction industry today - and position it to be the leading construction ERP of the future.

Cons

The only recommendation I would have to construction contractors considering Acumatica is to consider using a third party for field time entry. While Acumatica has this functionality, and it is included in the core licensing, based on my extensive experience in the construction industry, the time entry UI on the mobile app is not as efficient as it is in third-party products that are dedicated to capturing field labor time in the construction industry.

Thomas
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Acumatica for Project Management

Reviewed on 18/03/2024

Although it may not be the most user friendly on the project management side, it does great tying...

Although it may not be the most user friendly on the project management side, it does great tying all things together (ie. payroll and administrative side) and has great functionality to be accessible from anywhere.

Pros

It's great that all changes are live, it's accessible from anywhere and through an app, and can have multiple users and project simultaneously.

Cons

It's not the most user friendly for project management with budgets and change orders, could have a more logical flow of steps.

John
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If You Need A Good System, Try Quick Books. It Has Better Options Than Acumatica

Reviewed on 14/07/2023

The realization that we made a honorably mistake and should have selected a different system. And I...

The realization that we made a honorably mistake and should have selected a different system. And I fear that when we express our frustrations that they will kill off our service as they have expressed this directly to me in a veiled threat during one of our conference calls.

Pros

At this time...Nothing. Internally we call it Crapmatica.

Cons

Acumatica ERP software, in my experience, has been quite disappointing. It falls short in several areas, and I can't help but feel frustrated with its limitations. One major issue is the lack of basic reporting features right out of the box. Unlike other accounting software, there is no intuitive "drill down" function available anywhere in this ERP system. Instead, finding information requires a tedious search or running multiple reports on top of each other.What's worse is that certain essential reports are simply missing, forcing users to rely on costly implementation services to create custom reports. Even then, any necessary adjustments come with an additional financial burden. This lack of flexibility and the associated costs are significant drawbacks.The payroll system, a critical component of any ERP, is another letdown. Despite its high price tag, it fails to deliver reliable functionality. This can cause major disruptions to business operations and create unnecessary stress for users.Furthermore, when it comes to analyzing sales data and estimating costs and hours spent on a specific customer during the opportunity phase, Acumatica proves to be inadequate. The system lacks the necessary tools to input this information for opportunities, such as quotes or bids. This limitation severely hampers the ability to make informed business decisions.I could delve into more grievances, but it would only escalate my frustration. I do not recommend this system.

Alternatives Considered

NetSuite

Reasons for Choosing Acumatica Cloud ERP

to update from an old accounting system to a complete ERP

Reasons for Switching to Acumatica Cloud ERP

for the payroll! which doesn't work.,

Response from Acumatica

Hi John, thank you for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Jack
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Acumatica

Reviewed on 13/03/2024

Pros

Very user friendly, easy to customize inquiries

Cons

Inconsistent User Interface, Inconsistent Drillthroughs

Jamine
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Purchased with Aspire

Reviewed on 13/07/2023

Overall, Acumatica has done very well for us.

Overall, Acumatica has done very well for us.

Pros

I like that it syncs well with Aspire. We love the reporting - our rep at High Touch helped greatly to set up the entire system and reports.

Cons

The credit receipts from Aspire do not sync over to Acumatica. This should be rectified sooner rather than later. Also, writing reports is not easy; we used our rep at High Touch to write all the reports.

Alternatives Considered

Sage 100

Reasons for Choosing Acumatica Cloud ERP

Recommended by Aspire sales team.

Switched From

Sage Construction Suite

Reasons for Switching to Acumatica Cloud ERP

Recommended by Aspire sales team.
Vernon
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor system

Reviewed on 24/10/2023

Wish we didn't have it.

Wish we didn't have it.

Pros

It's got pretty pictures and was sold as a fix all. The only redeeming feature is that is allowed longer account numbers.

Cons

Very difficult to implement and costly the estimate was less than 25% of actual cost.

Response from Acumatica

Hello Vernon, Thank you so much for sharing your honest feedback on Acumatica. Could we have someone from our product/customer success team get in touch with you to go over the concerns?

Uetutjinda
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acumatica 4 Life

Reviewed on 08/09/2023

Pros

I find acumatica very Flexible and Customizable: Acumatica adapts to my business needs, allowing easy customization without extensive coding.I can have access to real-time data and analytics empowers quick, informed decisions.I find that Acumatica has a very User-Friendly Interface: Intuitive UI simplifies navigation and onboarding for all team members.

Cons

Acumatica features set comes at the cost of a steeper learning curve. It can take time for users to become proficient in navigating and utilizing the software to its full potential, which might slow down operations during the initial stages.

Ash
Overall rating
  • Industry: Consumer Electronics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

My Review of ACU

Reviewed on 04/08/2023

Experience is good. It's just frustrating having to build everything from scratch.

Experience is good. It's just frustrating having to build everything from scratch.

Pros

I am not sure yet tbt. I am still using this product under a year now. I like the Cloud Aspect of it.

Cons

Report Design Editor / Wiki Editor / Everything seems very 1999 and not Modernized WYWG.Approvals & Maps is a disaster putting together - Nothing saves you have to go back. The whole Editingfunction of it is very draconian and old!. Creating INstances & Tenants is a pain and Customization Projects having to put them in again is such a joke. Upgrading is not fun!.

Arthur
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Acumatica Inventory Management

Reviewed on 25/07/2023

Even with a few issues, overall the system is very effective and efficient. He makes life working...

Even with a few issues, overall the system is very effective and efficient. He makes life working on inventory much easier. When handling errors in the inventory, it helps to be able to dive deeper into the past and movements of the items. They make it easier to find out where the item may have lived in the past and correlate where the item could have been moved to. The inventory needs these types of tools.

Pros

The features I like the most, are the ease of use when transferring items to different locations and updating purchase orders. The system is built for an inventory specialist especially when doing investigations on inventory errors and finding more details about a product.

Cons

The system does have issues when backtracking or updating many items. The system doesn't allow for changing more than when one item at a time for each location. You always have to go back to the home page to use the inventory details link.

Harkirat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acumatica is an efficient cloud based ERP platform

Reviewed on 01/06/2023

Acumatica streamlines processes automates tasks, and provides real-time visibility into business...

Acumatica streamlines processes automates tasks, and provides real-time visibility into business operations. Acumatica provides accurate and up-to-date data across various departments, enabling informed decision-making.

Pros

Acumatica operates on the cloud, which provides several benefits such as accessibility from anywhere, scalability, and automatic updates. Users can access the system using any device with an internet connection. Acumatica has a user-friendly interface that is easy to navigate, making it accessible to users with varying levels of technical expertise.

Cons

While Acumatica offers a broad range of features, some advanced functionalities may require customization or development work. Implementing Acumatica can be a complex process that requires expertise and planning.

Liliane
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Acumatica Cloud ERP

Reviewed on 15/09/2023

Pros

I like this software because it's easy to use and accessible at all times. It's one of the best ERP software I know of and it's also easy to configure.

Cons

This software is really very obsolete because there are many new software that do better than it and its features because they have no improvement and it lacks many necessary features

Gurpreet
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A comprehensive suite of applications to manage various aspects of business operations.

Reviewed on 10/06/2023

Pros

It offers mobile applications for iOS and Android devices, allowing us to access critical business information on the go. This feature enhances productivity and facilitates timely decision-making. and having various business functions within a single platform increases efficiency and data accuracy.

Cons

The costs associated with licensing, implementation, customization, and maintenance can be significant. Small businesses with limited budgets may find it challenging to invest in Acumatica.