---
description: Learn more about SurveyMonkey. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SurveyMonkey Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [SurveyMonkey](/software/2371/surveymonkey)

# SurveyMonkey

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> SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.
> 
> Verdict: Rated **4.6/5** by 10427 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SurveyMonkey

Enables fast creation of surveys and forms using AI and a wide selection of expert templates.
Offers actionable insights through automated analysis, helping to identify key patterns and trends.
Connects with a global audience panel and provides multiple distribution options for targeted feedback.
Integrates with over two hundred business tools to streamline workflows and automate processes.
Supports a variety of use cases, including employee feedback, customer satisfaction, market research, and event management.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 10427 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Momentive
- **Location**: San Mateo, US
- **Founded**: 2009

## Commercial Context

- **Starting Price**: USD 30.00
- **Pricing model**: Per User (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish
- **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more

## Features

- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Benchmarking
- Brand Guidelines
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conditional Logic
- Continuous Feedback
- Customer Database
- Customer Experience Management

## Integrations (102 total)

- ActiveCampaign
- Administrate Training Management
- Airbyte
- Airtable
- Apptio Platform
- Appy Pie
- Arlo Training Management Software
- BHN Rewards
- BigID.me
- Birdeye
- Chattermill
- Claris Connect
- ClicData
- Conduitly
- Constant Contact

... and 87 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Survey Software](https://www.getapp.com.au/directory/234/survey/software)

## Related Categories

- [Survey Software](https://www.getapp.com.au/directory/234/survey/software)
- [AI Marketing Tools](https://www.getapp.com.au/directory/3873/ai-marketing-tools/software)
- [Market Research Software](https://www.getapp.com.au/directory/889/market-research/software)
- [Forms Automation Software](https://www.getapp.com.au/directory/589/forms-automation/software)
- [Polling Software](https://www.getapp.com.au/directory/1061/polling/software)

## Alternatives

1. [Jotform](https://www.getapp.com.au/software/10191/jotform-4-0) — 4.7/5 (2794 reviews)
2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews)
3. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews)
4. [SurveyLegend](https://www.getapp.com.au/software/106501/surveylegend) — 4.6/5 (963 reviews)
5. [UmfrageOnline](https://www.getapp.com.au/software/131259/enquetes-maken) — 4.6/5 (1553 reviews)

## Reviews

### "Surveys made simple\!" — 5.0/5

> **Melissa** | *25 June 2025* | Construction | Recommendation rating: 8.0/10
> 
> **Pros**: I love how easy it is to make attractive surveys quickly and easily. It's a great tool for employee engagement\!
> 
> **Cons**: The only thing I don't like - the design options are a bit limited, but are more than sufficient for an internal-facing tool.
> 
> Survey Monkey is intuitive and easy to use. The dashboards are wondeful and make it easy for our team to stay on the same page viewing real-time feedback.

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### "Survey monkey review" — 5.0/5

> **Krystal** | *28 March 2026* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I love survey monkey its ease of use to create my own surveys.Its a great value for my money and the survey design is easy to use an design.
> 
> **Cons**: Not one thing survey monkey i least like the team and employee engagement is great to work with.Review feedback is great when i visted the site
> 
> Customer support is great when asking them something about survey monkey.Survey monkey is just a great site to use when i want to create surveys

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### "Good Outreach Tool" — 3.0/5

> **Staci** | *30 July 2025* | Internet | Recommendation rating: 5.0/10
> 
> **Pros**: The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs.
> 
> **Cons**: The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam.
> 
> While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project.

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### "To expensive for what they offer" — 4.0/5

> **Anonymous User** | *2 February 2026* | Retail | Recommendation rating: 5.0/10
> 
> **Pros**: The survey monkey platforms, it is dynamic and have a lot of options on how to create a poll. Helps you with the questions and the best way to make the question.
> 
> **Cons**: The Cons that I think Survey Monkey has a limited free plan and the proce I feel it´s to high. It will be nice to have nore option in the free plan.
> 
> My overall experience with Survey Monkey it´s satisfactory for simple things, but it needs to be payed for real good things

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### "Making our language learning feedback loops stronger." — 5.0/5

> **Blerta** | *15 March 2026* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our teaching practices.
> 
> **Cons**: The price of the premium levels is very expensive in relation to such a small learning facility, and the customer service response time is not always that quick.
> 
> This tool allows me as a Language Instructor to assess the student engagement and adjust our curriculum according to the real-time data. It has greatly simplified the manner in which we process end-of-course reports and internal team comments among our small employees.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2371/surveymonkey)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2371/surveymonkey> |
| de-AT | <https://www.getapp.at/software/2371/surveymonkey> |
| en | <https://www.getapp.com/customer-management-software/a/surveymonkey/> |
| en-AE | <https://www.getapp.ae/software/2371/surveymonkey> |
| en-AU | <https://www.getapp.com.au/software/2371/surveymonkey> |
| en-CA | <https://www.getapp.ca/software/2371/surveymonkey> |
| en-GB | <https://www.getapp.co.uk/software/2371/surveymonkey> |
| en-IE | <https://www.getapp.ie/software/2371/surveymonkey> |
| en-NZ | <https://www.getapp.co.nz/software/2371/surveymonkey> |
| en-SG | <https://www.getapp.sg/software/2371/surveymonkey> |
| en-ZA | <https://www.getapp.za.com/software/2371/surveymonkey> |
| es | <https://www.getapp.es/software/2371/surveymonkey> |
| es-CL | <https://www.getapp.cl/software/2371/surveymonkey> |
| es-CO | <https://www.getapp.com.co/software/2371/surveymonkey> |
| es-MX | <https://www.getapp.com.mx/software/2371/surveymonkey> |
| fr | <https://www.getapp.fr/software/2371/surveymonkey> |
| fr-BE | <https://fr.getapp.be/software/2371/surveymonkey> |
| fr-CA | <https://fr.getapp.ca/software/2371/surveymonkey> |
| nl | <https://www.getapp.nl/software/2371/surveymonkey> |
| nl-BE | <https://www.getapp.be/software/2371/surveymonkey> |
| pt | <https://www.getapp.com.br/software/2371/surveymonkey> |
| pt-PT | <https://www.getapp.pt/software/2371/surveymonkey> |

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