FixMe.IT Reviews

The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access.

The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients.

The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg.

It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them.

Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely

Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options

Simple to use and professional looking. It is also reliable following a reboot.
I also like how it can save login credentials for unattended computers.

trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that.

Fixme.it has given me the power to support my clients easily. The remote support is quick to setup and use. Also, the pricing structure is good.

I can really think about any cons right now.

The service provides instant protected access to client computers as a one-off support session, but also provides unattended access for ongoing maintenance and remote management. The clipboard functionality as well as the file transfer work much better than the default LogMeIn experience. This is head and shoulders above other services at a price point that demands a subscription.

The only issue we occasionally have is some latency from some of the computers we support, but I suspect this is due to slow internet on their end.

The price was first and foremost, with a monthly subscription a month you can't get better than that. Surprised to find the client software very stable, robust, never down and conveniently simple. When I tell my clients to go to fixme.it to start a support session I am never disappointed!

I honestly have no complaints. I am committed now and look forward to the months ahead.

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

We have used this product for years and we couldn't give the level of support we do without it. It allows us to take care of most of our clients issues without leaving our office and lets us work on a number of different clients at the same time. It actually does allow us to be multiple places at once. Without FixMeIt we would need to hire more people to provide the same level of service. A fantastic product, great support and they are always open to hearing ways to enhance or improve the product. Then throw in the great pricing and there is nothing like it!

None I can think of. We are always putting in suggestions to add features like notification when one of the clients goes of line, etc. Their support staff response quickly and gives the ideas consideration. This is really a pro, rather than a con but the form to complete this survey required me to put in at least a 100 characters in the Cons.

>It is very easy for the customer to get connected
>Managing multiple computers is a great feature
>Transferring files is a piece of cake
>Reboot and reconnect helps my support sessions go fast with less pain for the customer
>You can't beat the cost
>Unattended access is very easy to setup and initiate when appropriate

I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more.

I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen.

This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers.

The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one.

Ease of use and the ability to setup unattended access clients. The ability for it to run as a service so that users do not need to be logged in for unattended access to work and you can easily switch between windows users on a machine without having to reconnect.

Current inability to rename groups of unattended access machines.
Inability to search on group names in filter list (filter only works on machine names).
Inability to have systems on low bandwidth connections reduce.
Would like confirmation option when clicking to share *MY* desktop with end user (blue button, because I have accidentally clicked that button when trying to click the yellow one and there is no way to back out before first sharing your desktop with the end user).
No OSX/MacOS support.

Price. Very cost effective.
Efficiency. Connects just about every time.
Speed of experience. Once connected, the experience is excellent.
Ease of use. Using it on alternative PCs is easy. Training people to use is also easy.
East of deployment. Getting new PCs connected is a snap.

No Mac remote access. Would be nice, but not essential to my business.
No mobile app. Again, would be nice, but not essential.
The occasional hanging connection to a PC. Sometimes its takes a while to establish the connection. And sometimes It wont connect at all (even through installed). Very rare however.

I like that I can Sort the unattended Machine by Customer. I also like that it does not use a browser to connect to the customer

Not Much- I think that they can work on the multi screen function a bit
When there are multi screens the resolution is way too small.

I like that the program does not need to be installed on the customers computer. It connects fast and allows for support

Sometimes when connecting to customers widows of programs open behind other windows. So this makes you minimize other windows. Also that it temporarily installs in the temp folder. If Windows security is set to not allow this the program cannot be used.

The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions.

The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often.

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server.

Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client.

Easy to set up unattended access
Useful UI on remote host as well as master computer.
Super fast connection speed over LAN and even over the net.

Can only have one unattended license per remote computer.
Can only have one expert client oen at the same time.

It is reliable, easy to direct end users to install and connect, cheaper than TeamViewer.

Wider support for Mac OS, Linux, Chrome and Android would be handy. Very limited with windows devices only especially when many of our schools are going cloud based and Chrome devices are increasing in the education sector where tighter budget means cheaper and simpler devices are called for i.e Chromebooks.

Having a centralized database of all of our customers. The ability to install unattended access when needed and the ease of putting a desktop shortcut on the users account to easily allow them to double click it and then give us the ID number.

Not having the ability to lock the keyboard and mouse from the end user when working on their PC and they think they can keep working while you fix the issues they contacted you for.