Now Book It Reviews
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20 Reviews
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NOWBOOKIT IT THE BEST BOOKING SYSTEM!
Reviewed on 02/12/2024
Incredible, its easy to use, the customer service is quick and always helpful and the events...
Incredible, its easy to use, the customer service is quick and always helpful and the events section is a dream to use. I have used so many booking systems in my 12 year hospo career and Nowbookit is my favourite.
Pros
The design of the system, the customer service.
Cons
Looking forward to a smartphone app, that would be awesome.
Response from Now Book It
Hey Leola, the team will be thrilled to hear your positive feedback. We set out to build products with the best service for people in hospo and it's customers like you who keep us going! We'll pass along your wishlist for an app. In the meantime, you can already use mobile.nowbookit.com to manage your bookings on the go! Check it out and let us know what you think.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's a no-brainer!
Reviewed on 02/05/2024
I have worked with NowBookIt since its inception, and I am not sure how well I could run my three...
I have worked with NowBookIt since its inception, and I am not sure how well I could run my three venues without it. The entire team is dedicated, industry focused, and importantly, they put their clients first.
Pros
NowBookIt is an entire suite on its own.
We have full control of the booking management system, whether it is its table plan, online bookings, tags, data capture, reporting, voucher platform, etc... everything works perfectly.
Cons
There is nothing I can think of, besides maybe the mobile device version is a little difficult to use at the moment. An update is coming though...
Response from Now Book It
Thank you Olivier! Your incredibly kind words and loyalty mean so much to all of us at Now Book It, it's customers like you who keep us going. Here's to our future success together!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Definitely worth considering!
Reviewed on 17/01/2025
Very good. The training was good and the support is also very good and prompt.
Very good. The training was good and the support is also very good and prompt.
Pros
Affordable, relatively easy to learn to use, non pushy salesman.
Cons
We find a few features a little difficult to get our heads around and one or two things could be simplified.
Alternatives Considered
Lightspeed RestaurantReasons for Switching to Now Book It
Cheaper. Lightspeed also were very pushy. Recommendation from another group of bars.Response from Now Book It
Hi Bob,
Thank you for taking the time to write us this. We're very proud that the team has been able to put your needs first, after all most of us come from hospo! If you ever need help with getting a hang of Now Book It's features, head on over to our knowledge base for step by step guides and don't hesitate to reach out to our team for support. Cheers!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Clever platform for Multi-use Entertainment venues
Reviewed on 03/05/2024
Great company to work with and look forward to seeing
Great company to work with and look forward to seeing
Pros
The ease of use was a great starting point. The set up help and on going support is 5 stars! We can use the platform for day to day booking but also events and pre-sales.
Cons
Some of the system set up can be hard to follow first up and no app so far.
Response from Now Book It
Thank you Leon for this great review! Now Book It is designed for hospitality venues of every kind, so it's truly wonderful to hear you've been able to leverage the system for all your needs. If you ever run into difficulties with setup, our team is always here to help! We're also working hard on features that will help businesses like yours manage on the go so be sure to keep an eye out for more updates.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended
Reviewed on 14/10/2024
I signed up with a competitor, with lots of shiny baubles, but quickly realised that Now Book It...
I signed up with a competitor, with lots of shiny baubles, but quickly realised that Now Book It does everything that they do but with added great customer service. I'm very pleased to now be with a company which doesn't just abandon you once you have signed up. They continue to provide a very professional back up service and answer any questions promptly to ensure you are making the most of the product.
Pros
Easy to use, the staff love it and they provide fabulous customer service.
Cons
Nothing. Any issues are quickly resolved.
Response from Now Book It
Hey Janine, we can't thank you enough for such a lovely review! The team will be thrilled to hear you're finding the product useful in addition to the support you're getting. We'll continue working on improving our features and service to further power restaurants like yours.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great to use
Reviewed on 08/05/2024
We have had a great experience with NBI, the customer support is really good they pro-actively make...
We have had a great experience with NBI, the customer support is really good they pro-actively make sure things are going well.
Pros
Super easy to use, super versatile. I really like the layout of the system
Cons
I can't think of anything! Its a great product
Alternatives Considered
ResDiaryReasons for Switching to Now Book It
We were recommended the product by a third partyResponse from Now Book It
Thank you for this 5-star review, Selina! The team will be so happy to hear you love the experience, from the layout of the system to the customer support initiatives. Excited for our continued success together!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic, easy to use!!
Reviewed on 02/05/2024
It has been delightful since the very start.
The team is friendly, and questions are quickly...
It has been delightful since the very start.
The team is friendly, and questions are quickly addressed and answered.
The interactive videos to guide you through have helped us a lot!
Pros
User-friendly
Interactive
Multiple features
Everything you need in one
Cons
Have not found anything I don't like about NowBookIt, perhaps just as a suggestion, integrations with POS Systems?
Response from Now Book It
Hey Gabriela, it makes our day to hear you've been loving Now Book It. We're also happy to report that POS integrations are available with multiple partners, so you can view orders and customer details based on bookings made in a single place. You can find out more here: https://www.nowbookit.com/integrations/ and don't hesitate to reach out directly to your account manager for more info as well!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wanna go out to eat?, needs some bookings? , go for Now book it.
Reviewed on 17/01/2025
I prefer this system for booking as we can do anything a restaurant needs in terms of booking,...
I prefer this system for booking as we can do anything a restaurant needs in terms of booking, payment and feedback.
Pros
The automated email send to customer for feedback, and notification of new bookings.
Cons
Editing of events and making new layout if changed.
Response from Now Book It
Hey Sushil, thank you for the review! The team will be excited to hear you love the booking system and we'll be sure to pass along your feedback on the new layout.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend Now Book It
Reviewed on 13/01/2025
Great, I have used many systems over the years and now book it really has all you could want.
Great, I have used many systems over the years and now book it really has all you could want.
Pros
its usability and service we receive from our rep.
Cons
the new update when you have to create a new customer.
Response from Now Book It
Hey Tessa,
Thank you for taking the time to review us! The whole team will be stoked to hear you love the product. We'll be sure to pass along your feedback about the new customer form for further improvements!
- Industry: Individual & Family Services
- Company size: 10,000+ Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Looking to help your restaurant choose this
Reviewed on 12/01/2025
Pros
Great app to help restaurants find good Customers
Cons
Nothing its a great site to help restaurants
Response from Now Book It
Hi Victoria,
Thank you for the review! We're glad Now Book It has been a positive experience and is helping your venue attract more customers. Here's to more guests and bookings in 2025!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NOWBOOKIT ONLINE BOOKING SYSTEM
Reviewed on 30/11/2024
We moved to Nowbookit several years ago and have been delighted with our change. The service you...
We moved to Nowbookit several years ago and have been delighted with our change. The service you receive is what sets them apart from anyone else. We're super happy!
Pros
Super easy to navigate, and does a range of things that we need from table settings, functions, events, special menus etc.
Customer service is amazing. You get help as soon as you call! And our local rep [sensitive content hidden] is the best account person we have - his service is next level.
Cons
I'm sure there's a way around it, but the latest update of adding a new customer can be niggly when you have no details other than a name (which we sometimes do) for someone who has called us.
Response from Now Book It
Hey Carmen,
Thank you so much for this amazing review. The team will be elated to hear what you had to say.
That's really valuable feedback on the new customer form and we'll be sure to pass that along to the product team as well. Here are also some quick tips you can check out to help you navigate the process in the meantime - https://kb.nowbookit.com/knowledge/new-customer-form
We're excited to continue partnering with you, making reservations and service easier everyday.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything you need
Reviewed on 13/05/2024
Great system, great service and even better customer service
Great system, great service and even better customer service
Pros
Ease of use
Customer Service was incredible and extremely helpful.
Live Bookings
Constantly making improvements
very easy to set up
Cons
Nothing. Found the system very easy to use and if there was something that was a con, they worked a way to fix it.
Reasons for Switching to Now Book It
Customer service was very impressive and knowledgeable and ease of use!Response from Now Book It
Thank you Renee! We really appreciate you taking the time to write us this review. Our team will be so happy to hear your positive feedback! More improvements to come!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use - 5 stars
Reviewed on 16/04/2024
NowBookIt is a game-changer for restaurants, offering a comprehensive solution for reservation...
NowBookIt is a game-changer for restaurants, offering a comprehensive solution for reservation management and e-voucher integration. Its intuitive interface, efficient features, and dedicated support make it a valuable asset for streamlining operations and enhancing customer satisfaction. While improvements to the e-voucher widget could enhance aesthetics, the overall functionality and support provided by NowBookIt outweigh any minor drawbacks. Highly recommended for restaurants seeking a seamless booking experience.
Pros
NowBookIt streamlines reservation management and seamlessly integrates e-vouchers, earning it top marks. Its user-friendly interface simplifies table bookings, even during peak hours, enhancing customer satisfaction. The efficient management features ensure optimal service delivery and operational efficiency, while the waitlist functionality minimizes guest wait times, maximizing revenue potential. [sensitive content hidden], the dedicated Accounts manager, offers exceptional support, ensuring a smooth transition and prompt issue resolution. The built-in gift voucher widget adds convenience, though a more attractive design would be a welcomed improvement.
Cons
Negatives:
While NowBookIt excels in functionality, the aesthetics of the e-voucher widget could use some enhancement for a more appealing user experience.
Response from Now Book It
Thank you Kat! We appreciate your feedback and take note of the con regarding the aesthetics of the e-voucher, I will pass this on to the wider team.
Thanks again, Team Now Book It.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
hillarys beach club
Reviewed on 01/05/2024
best booking software i have used, would highly recommend
best booking software i have used, would highly recommend
Pros
great support from our account manager [sensitive content hidden], goes above and beyond when ever we need assistance, and guides you through the system so we as a user
Cons
would like a mobile app for ease of use on the go.
Response from Now Book It
Thank you Jonathan! We really appreciate you taking the time to write this review and will be sure to pass your kind words along to the team.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Scratchleys Restaurant
Reviewed on 13/08/2024
Exceptionally functional, user friendly. Backed up to cloud so no data lost
Exceptionally functional, user friendly. Backed up to cloud so no data lost
Pros
[sensitive content hidden] service is next level of excellence! [sensitive content hidden] forms an easy comfortable relationship with his clients. [sensitive content hidden] immediate has a solution if there is a query or problem (although this is very rare)
Cons
It would be better to one stop click on the walk in feature
Response from Now Book It
Thank you Danielle, your review means so much to us! The feeling is definitely mutual and the team absolutely adores being able to support Scratchleys. We'll be sure to pass your feedback along on improving the walk in feature.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 01/05/2024
Great experience, great service. Looking forward for more years to come and more features ( like...
Great experience, great service. Looking forward for more years to come and more features ( like review of customers shared on Now book it platform)
Pros
The range of features that it has implemented already
Cons
The Cost ( as a new customer of booking system, the cost was scary at first , but turned out to be worth it )
Alternatives Considered
OpenTableReasons for Switching to Now Book It
Face to face consultation . Customer service in AdelaideResponse from Now Book It
Hey Clement, thank you so much for the great review! Now Book It is designed with restaurants like yours in mind, we're so glad you took the leap and look forward to seeing your success for years to come.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy floor systems
Reviewed on 01/05/2024
It is a good value for money booking/table management system
It is a good value for money booking/table management system
Pros
Ease of use, flexible and is a good management tool for the planning of best use of seats available
Cons
Integration into POS systems, ie square. It is not very good to use on iPads or phone. Please bring on the App.
Sometimes can be a bit glitchy when we are busy, ie seating guests yet the system doesn't respond to this.
Response from Now Book It
Hey Richard, thank you so much for taking the time to leave us this wonderful review! We're so happy to hear that you find it easy to use, and appreciate your feedback on our integration with Square POS and will pass this along to the team. Should you run into any other issues or glitches, our support team can help here: https://www.nowbookit.com/support/
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer and User friendly
Reviewed on 01/05/2024
Excellent never has an issue using or getting support for the system.
Excellent never has an issue using or getting support for the system.
Pros
This is ine of the easiest booking systems around. Customers love it and are amazed how easy it is to use.
Cons
Not much to not like a about it.
On some tablets it seems to run slowly.
Response from Now Book It
Thank you Glenn! We love hearing that both you and your customers are enjoying the Now Book It system. Noted that it seems to run slow on some tablets, we'll be sure to get the team to test this for improvements moving forward!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Now Book It
Reviewed on 14/08/2024
Fantastic and it works well for our business
Fantastic and it works well for our business
Pros
It’s easy to use, the support from the team is great if we have an issue and I love being able to do paid events
Cons
Would love an app installed on the phone
Response from Now Book It
Thank you Max! Our team will be so happy to hear your feedback. We love being able to support businesses like yours to do it all. If you're looking for a way to use Now Book It on your phone, you'll be glad to hear we're progressively rolling out Diary Mobile Plus. Read more about it here: https://kb.nowbookit.com/knowledge/diary-mobile-plus
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Now Book It
Reviewed on 01/05/2024
Pros
Great customer support from [sensitive content hidden] and the team. It was easy to implement and we like the functionality from Now Book it that we can't get from other platforms. Including the customer data.
Cons
Not having email integration html for retargeting customers
Response from Now Book It
Thank you Cherie! The team will be thrilled to hear about your experience. We've also been working hard to improve our email integrations so keep an eye out for more good news.
