---
description: Learn more about Chatbase. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Chatbase Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/3873/ai-marketing-tools/software) > [Chatbase](/software/2069516/chatbase)

# Chatbase

Canonical: https://www.getapp.com.au/software/2069516/chatbase

Page: 1 / 4\
Next: [Next page](https://www.getapp.com.au/software/2069516/chatbase?page=2)

> Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.
> 
> Verdict: Rated **4.3/5** by 73 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 73 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Chatbase.co

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Get 2 months for free by subscribing yearly\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- AI/Machine Learning
- API
- Automated Responses
- Chatbot
- Customer Support
- Interaction Tracking
- Lead Generation
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Real-time Consumer-facing Chat

## Support Options

- Email/Help Desk
- Chat

## Category

- [AI Marketing Tools](https://www.getapp.com.au/directory/3873/ai-marketing-tools/software)

## Related Categories

- [AI Marketing Tools](https://www.getapp.com.au/directory/3873/ai-marketing-tools/software)
- [AI Sales Assistant Software](https://www.getapp.com.au/directory/3872/ai-sales-assistant/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Alternatives

1. [ChatGPT](https://www.getapp.com.au/software/2070494/chatgpt) — 4.4/5 (336 reviews)
2. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
3. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (79 reviews)
4. [Denser AI](https://www.getapp.com.au/software/2074334/denser-ai) — 5.0/5 (31 reviews)
5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### "Easy to setup, support is excellent" — 4.0/5

> **Verified Reviewer** | *7 September 2023* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: The ease to set this up is so easy, very easy to configure and get established.The support is exceptional. So far very impressed
> 
> **Cons**: Its not really don't like but im still learning how to prompt ChatGpt (therefore chatbase) to provide the most effective answers
> 
> Very positive experience in setting it up, using it and showcasing it to colleagues.

-----

### "Chatbase is for anyone\!" — 4.0/5

> **Jin** | *7 September 2023* | Warehousing | Recommendation rating: 9.0/10
> 
> **Pros**: The pricing is great for what you get, the amount of data that you could fill your Chatbot with is extensive and ofcourse its very easy to use\!
> 
> **Cons**: Lack of customization. Like the ability to change font, and parts like the ability to download your discussion as a user is not available and also a disclaimer window would be nice to have, especially good for companies to inform its users.
> 
> In our company the Chatbot is used as a tool for our salesman to quickly get recommendations for certain situations quick.

-----

### "It’s a scam" — 1.0/5

> **Saurabh** | *2 March 2024* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing much. Just that I signed up and they were successful to fool me to buy credits to process large document.
> 
> **Cons**: Within one question I knew this tool is crap. I asked to refund my $22 I spent. And they said there is no refund policy. How is that possible in todays day and time.
> 
> Worst experience, crapy software, in responsive customer service and unethical policies.

-----

### "Internal Training for our customer service department" — 5.0/5

> **Robert** | *7 September 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to incorporate all of our technical documents which are already in PDF format.
> 
> **Cons**: Would like the ability to use a Google Drive, where all of our PDFs reside, and have them updated automatically in Chatbase.
> 
> Started with small data and quickly explored options for developing complex answers. Chatbase seems flexible and am honing my librarian craft to get the most out of it.

-----

### "An AI-Powered Chatbot that's faster and far better than a hand-coded bot\!" — 5.0/5

> **Brent** | *12 September 2023* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: It is straight forward to set and train.
> 
> **Cons**: I haven't had any negative experiences to speak of with Chatbase. It's easy, and it works great.
> 
> I've used Chatbase to train a Virtual Mark Twain Chatbot using various sources of free information on Mark Twain, and it worked great. I'm also using it as my website's bot. I can change or update information by removing a page or document from the list of training content, and then re-uploading new content.

-----

Page: 1 / 4\
Next: [Next page](https://www.getapp.com.au/software/2069516/chatbase?page=2)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2069516/chatbase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/chatbase/> |
| en-AE | <https://www.getapp.ae/software/2069516/chatbase> |
| en-AU | <https://www.getapp.com.au/software/2069516/chatbase> |
| en-CA | <https://www.getapp.ca/software/2069516/chatbase> |
| en-GB | <https://www.getapp.co.uk/software/2069516/chatbase> |
| en-IE | <https://www.getapp.ie/software/2069516/chatbase> |
| en-NZ | <https://www.getapp.co.nz/software/2069516/chatbase> |
| en-SG | <https://www.getapp.sg/software/2069516/chatbase> |
| en-ZA | <https://www.getapp.za.com/software/2069516/chatbase> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Chatbase","description":"Discover the power of Chatbase for crafting a personalized chatbot that perfectly aligns with your brand's identity. \n\nWith Chatbase, you have the flexibility to tailor your chatbot's personality to suit various projects or campaigns by modifying the base prompt. Whether you want your bot to adopt a casual, lighthearted tone or maintain concise responses, Chatbase makes it effortless.\n\nThe platform simplifies the offline training of your chatbot by enabling you to upload a wide range of file formats, including Word documents, PDFs, and other text files. You can also utilize plain text from non-downloadable sources like emails and text messages for training purposes.\n\nEnhance your chatbot's knowledge base further by allowing it to explore your website for relevant answers when addressing user queries, particularly in customer support scenarios.\n\nCustomization is a breeze with Chatbase! Personalize your chatbot's appearance by adding a profile picture, selecting from light or dark themes, and modifying the appearance of text bubbles. Additionally, you can tweak the chatbot's initial greeting, choosing from options such as self-introduction, offering assistance, or suggesting various solutions.\n\nSimplify user interactions with the inclusion of frequently asked questions as \"suggested messages,\" enabling users to find answers quickly without overburdening your support team.\n\nThe platform offers seamless integration, allowing you to embed the chatbot as a widget or iframe on your website by effortlessly pasting the HTML code. Specify a list of authorized domains to ensure the chatbot operates exclusively on your chosen sites.\n\nHarness the potential of the Chatbase API to establish seamless communication with your chatbot from any application, streamlining your workflow and enhancing user experiences.\n\nElevate your customer service to new heights by incorporating ChatGPT into your chatbot, ensuring that customers receive the information they need with ease, all at their fingertips. (\"And they didn't even have to request a manager!\")\n\nChatbase equips you with the complete toolkit necessary for developing, training, and integrating your chatbot into your website.\n\nUpgrade your customer service today with Chatbase and revolutionize the way you engage with your audience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bb736398-8b7b-4c9c-9d10-5c30b273565e.png","url":"https://www.getapp.com.au/software/2069516/chatbase","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2069516/chatbase#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":73},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Marketing Tools","position":2,"item":"/directory/3873/ai-marketing-tools/software","@type":"ListItem"},{"name":"Chatbase","position":3,"item":"/software/2069516/chatbase","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/2069516/chatbase#breadcrumblist"}]}
</script>