Autoflow Reviews
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54 Reviews
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Transparency in automotive service
Reviewed on 18/07/2023
we use the digital inspections to provide transparency to our clients. It has also allowed us to...
we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages.
Pros
The digital inspections, two way text communication, customer support
Cons
I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates.
Alternatives Considered
AutoVitalsReasons for Choosing Autoflow
When we subscribed to autoserve1 we had tremendous interruptions in backend integration. We had revamped our processes to allow for the use of digital inspections, only to find that it created a massive headache.Switched From
AutoServe1Response from Software Status Solutions
Mike ~ Thank you for the review. We're glad to hear how well our DVI is working for you and are grateful to gain you as our customer. We place a strong focus on continually striving to make the tool better and easier to use.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product!
Reviewed on 18/04/2023
Great product with excellent customer support.
Great product with excellent customer support.
Pros
Really like the ease of customizing the inspections.
Cons
Needs a "Saved" notification when changes are made.
Alternatives Considered
AutoServe1Reasons for Choosing Autoflow
Costar is always playing catch up and Autoflow is forward thinking.Reasons for Switching to Autoflow
Easier to create inspections.- Industry: Research
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Automated app
Reviewed on 15/07/2021
Pros
The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful.
Cons
The app can be definitely improved with more innovative in built features.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Apple Clean Software
Reviewed on 15/08/2024
Great. People, software and support are all great.
Great. People, software and support are all great.
Pros
Clean and intuitive. Very Apple/Tesla clean. Great feel to the software and back end. Makes AutoVitals look like child’s play.
Cons
Really no CONS. As a client you always want more features but they always try to accommodate.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autoflow will change how you run your shop.
Reviewed on 29/06/2023
Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer...
Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great.
Pros
How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort.
Cons
Training 60 year old Techs to use a table was a pain.
Reasons for Switching to Autoflow
The customer service was great. The other guys acted like they were doing me a great favor offering me their product. Then When I did not just sign on the dotted line treated me like I was a moron.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AutoFlow is a great add-on to your shop management system
Reviewed on 03/10/2023
Customer service has been excellent
Customer service has been excellent
Pros
Very professional looking and customizable DVI
Cons
Notifications can take a lot of clicks to clear
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for more than just DVI
Reviewed on 11/04/2023
I used this for a recon shop, with little to no outside customers. But what made it perfect for me...
I used this for a recon shop, with little to no outside customers. But what made it perfect for me was the ability to share my dashboard with my sales department. They could track what new inventory was coming and when it would be ready. I also used the DVI to help the sales team sell the vehicle by showing the customer what was inspected, what was repaired, etc.
Pros
The ability to make tabs for all the steps in the process
Cons
The only downside I had was that it wasn't integrated into my shop management/billing program
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Bees Knees
Reviewed on 11/07/2023
I have had [sensitive content hidden] to my location a couple of times for training, I try to...
I have had [sensitive content hidden] to my location a couple of times for training, I try to attend all the video calls, I love this company and I am so grateful we get to experience this awesome change for the Auto Industry.
Pros
I love the customer support, the training, and I love that the platform is customizable. The platform is very easy to use, I get to customize each and every line item in my digital vehicle inspection. This platform is seemless with tekmetric, and several other software platforms. I love the texting options as well as the automatic messages informing the customer throughout the process. Plus [sensitive content hidden] is the Bees Knees!
Cons
It took a lot of playing around for adding options to the DVI, adding recommendations, and setting up the DVI. With all the training that is done, would it be possible to share some How To Videos?
Response from Software Status Solutions
Thank you for your feedback on our customer support and training, which we put great emphasis on and take pride in! Glad to hear how customizable our tool is for you and its seamlessness with Tekmetric. Thank you for choosing us!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Inspection King
Reviewed on 16/10/2023
Has been awesome, love being able to set the inspections up how we want with the wording and...
Has been awesome, love being able to set the inspections up how we want with the wording and recommendations we want. Adding the predefined lines saves my staff times and increases production!
Pros
The repeatability is top tier, allows the staff to have very consistent inspections regardless of who’s doing it.
Cons
The reason vehicle here does not transfer between this system and tekmetric
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Really good resource for our automotive shop!
Reviewed on 06/04/2023
Pros
My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item.
Cons
I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vastly Improved and integrated!
Reviewed on 06/07/2023
Overall I don't know how we would operate without this service at the level if production we are...
Overall I don't know how we would operate without this service at the level if production we are maintaining.
Pros
The integration into our management system has made this so much more valuable as a workflow tool.
Cons
Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Almost perfect
Reviewed on 14/08/2024
We are currently dealing with some connectivity issues between our devices and Autoflow’s server...
We are currently dealing with some connectivity issues between our devices and Autoflow’s server regardless of our network/cell tower speeds, but other than this new issue, we have had a generally great experience.
Pros
Autoflow’s DVI functionality is very streamlined. Its take next to no time get our new technicians acclimated with the system. Our customers love having a digital inspection that they can review at any time after their current work is completed as well.
Cons
The current state of DVIs does not include the ability for the customer to approve or deny work needed on the vehicle without having to contact the salerep and approve/deny vocally over the phone. We wish there was the ability to do this without having to reconnect with the customer when theyre no longer on site. This would save a lot of time.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autoflow
Reviewed on 08/07/2023
Pros
Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in.
Cons
None at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use.
Response from Software Status Solutions
Keith ~ We're glad to hear how Autoflow integrates well with your system and makes it easy to use, along with keeping your customers in-the-know. Thank you for the review and for being our customer.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 26/09/2023
The support and product is great. We had tried a different DVI system and it wasn't as friendly to...
The support and product is great. We had tried a different DVI system and it wasn't as friendly to use or a support staff that went above and beyond to help work through issues.
Pros
The communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called.
Cons
What I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autoflow Shop Management System
Reviewed on 12/07/2023
We love Autoflow!
We love Autoflow!
Pros
It's difficult to pick the thing I like most because there are so many critical and highly important functions that it serves for our shop workflow as well as storage of historical data. It is vital to the success of our shop.
Cons
I am not aware of any features that would enhance the experience we have with Autoflow.
Response from Software Status Solutions
Jimmy ~ Thank you for the glowing review and for being our customer! We're glad to hear of Autoflow's role in contribution to your shop's workflow and success. It's why we do what we do.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great program
Reviewed on 26/06/2023
overall it is very helpful
overall it is very helpful
Pros
The ability for our customers to see what is wrong with their vehicle
Cons
Could be condensed. Too many places to put photos
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 06/07/2023
Pros
Texting with guests, digital vehicle inspections
Cons
Sometimes miss notifications and lots of steps to change settings
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nicely done
Reviewed on 07/12/2023
Works well for what we need for integrates well with our system
Works well for what we need for integrates well with our system
Pros
Easy to use easy to learn it integrates with our system very well
Cons
don’t really have any cons about it works well for what we need it for
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autoflow software
Reviewed on 26/06/2023
We replaced another software with Autoflow and the differences are phenominal! [sensitive content...
We replaced another software with Autoflow and the differences are phenominal! [sensitive content hidden] and his crew are on top of their game and the new features keep coming.
Pros
Digital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out.
Cons
None. Pretty much does what it is designed to do and does it well.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of Use
Reviewed on 06/07/2023
Its a very robust system that can do a lot. If you are willing to take the time in the front end...
Its a very robust system that can do a lot. If you are willing to take the time in the front end you'll save a lot of time through out the process.
Pros
I really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use.
Cons
Unfortunately it seems the apostrophe doesn't work :) specifically in DVI notes.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Service Advisor's Hero!
Reviewed on 06/07/2023
Autoflow has helped increase revenue and customer satisfaction because it makes communication so...
Autoflow has helped increase revenue and customer satisfaction because it makes communication so much easier . The text feature helps with contacting guests for updates especially those hard to reach customers. The inspection with the pictures and motovisuals helps build trust and helps upsell needed work.
Pros
Autoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze.
Cons
When new updates are relaease there is a lag between Tekmetric and Autoflow.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bad ass program
Reviewed on 17/12/2022
We are solving a sales problem by utilizing the program for what it was intended for.
We are solving a sales problem by utilizing the program for what it was intended for.
Pros
Digital inspection! We were using paper inspections prior to autotextme. We train our staff that this program is a sales tool, marketing tool,and a protection tool. If you utilize it correctly,and consistently it will increase your buisness!
Cons
Inyergration was not difficult. Our POS,and autotextme worked great together,and gave us plently of traing,and support. If a blank DVI could be implemented would be great,so we can track lost opoourtunities.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 12/10/2023
Improved sales. Less missed appointments. More trust with clients
Improved sales. Less missed appointments. More trust with clients
Pros
Integrates with our shop software. Presents well on smart phones. Easy to use for technicians. Has history viewable from a new DVI
Cons
Could use a few ticks worked out. Support could be easier to get a hold of. Could use a button on the screen for this
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You've changed the way we communicate to meet the demands of today! Thank you autotext.me!
Reviewed on 15/03/2017
We started using autotext.me about a year ago and it has literally changed the way we communicate...
We started using autotext.me about a year ago and it has literally changed the way we communicate with our customers. We've been in business for 27 years and as technology changes, we must change with it. The methods we used in the past to communicate with our customers are no longer the most efficient or most desirable methods today. With autotext.met we no longer need to wait on hold, leave voice mail messages, or play phone tag. Our customers know the status of their vehicle at all times. From start to finish, autotext.me enables us to communicate with our customers in real time and they have the ability to communicate back. We researched other similar software companies and we couldn't be more pleased with our decision to use autotext.me. From their software to support, autotext.me offers the best communication platform, a great value, and provides outstanding customer service. We made the best decision when we partnered with autotext.me
Pros
Ease of use, customer satisfaction, customer service, and the overall value.
Cons
NA
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great product, would be a standalone shop management suite with a few additions.
Reviewed on 03/10/2023
When it was first released we were early adopters so we’ve seen it grow and blossom into a...
When it was first released we were early adopters so we’ve seen it grow and blossom into a wonderful product.
Pros
It is easy to get up and running, integrates well with shop management software, has great inspection customization options.
Cons
We use tel metric and auto flow. Would be great if one or the other had all the bells and whistles so that we could just use one for it all. But it is a lot to ask.