AutoTraker Reviews
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34 Reviews
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The name AUTOTRAKER says it all, its a true traker of all your priceless data!
Reviewed on 28/04/2016
We started using Autotraker in June of 2006 and have had very great experience to date. The flow of...
We started using Autotraker in June of 2006 and have had very great experience to date. The flow of the software is fluid and common sense of how customer, repair order and vehicle tracking should be in my opinion. When I need history of any data of any kind I have entered, its at my fingertips as fast as I can type. The reports are unlimited for what you need in today's real world of doing business. The guys at Autotraker have always been second to none when it comes to support of there product. Their calls are always answered live Monday-Friday 8 am - 4 pm and if they are with another client the wait time is minimal. The best thing about their support there is actually someone on the other end that speaks fluid English unlike companies who sublet customer support out to foreigners you can't ever understand. I also appreciate the fact that there techs can login to my computers and fix things on the fly which saves me lots of time in my busy days. They are constantly making there product better with add-ons and updates including integration of other 3rd party companies which is very import in today's technology. They always consider our ideas to add to later updates and we have seen our own ideas come to reality. One of the biggest things that attracted me in the first place was the value for the dollar you get from Autotraker, there may be something out there that could have better features in some areas of the program but overall we don't feel we are missing out on much otherwise, this product has alot of bang for the buck! Thanks guys.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
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- Likelihood to recommend 10.0 /10
I've used auto traker since 1997 and i never thought of using anything else.
Reviewed on 03/06/2017
It show me how to treat my customers in a way they know i care about them and service their vehicle...
It show me how to treat my customers in a way they know i care about them and service their vehicle in a professional manner.
Pros
This product does it all. It keeps me in tune with all my customers and vendors. It has all the reports to make educated decisions on course changes for profitability. Service reminders are the best key for customer retention and sales growth.
- Industry: Automotive
- Company size: 51–200 Employees
- Used for Free Trial
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- Likelihood to recommend 7.0 /10
Still comparing but like it so far
Reviewed on 15/03/2019
Pros
Simplicity of the program but it does not have all the functionality I am used to at a OEM dealership, different with BHPH Lots
Cons
Still in the researching of this now, but did like it all.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AutoTraker is the best software in todays technology I use them more than12 years, great...
Reviewed on 15/09/2017
great software there is no question.
great software there is no question.
Pros
autoTraker along with affiliates gives us the capability to manage and track our customer and service histories and print professional invoices.
Cons
scan licence to check VIN no more hand writing, integrate with all data,reartime, reminder, declines job, estimate inventory easy to use and more.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Saved time and trouble
Reviewed on 28/09/2016
Accidentally deleted a $6700 ticket and could not recover. Bob was able to bring back the whole...
Accidentally deleted a $6700 ticket and could not recover. Bob was able to bring back the whole ticket and saved me at least 30 minutes of time. The staff has always been great at solving problems (even self induce by me). Thanks
Pros
ease of use and support
Cons
nothing
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GREAT PROGRAM
Reviewed on 17/02/2017
ALWAYS THERE FOR HELP ! HAVE BEEN USING THEM FOR YEARS. IF THERE EVER IS A PROBLEM IT'S FIX RIGHT...
ALWAYS THERE FOR HELP ! HAVE BEEN USING THEM FOR YEARS. IF THERE EVER IS A PROBLEM IT'S FIX RIGHT AWAY.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 5.0 /10
It is what it is
Reviewed on 14/11/2022
Simple easy way to get information, but thebold saying is true you get what you pay for.
Simple easy way to get information, but thebold saying is true you get what you pay for.
Pros
Fir what it does its effective, won't blow your mind but will get the job done.
Cons
Not very easy to navigate a d find that it can give inaccurate information.
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100 % positive experience with the program & the staff !!
Reviewed on 21/04/2016
I love my Auto Trackers software package. I allows me too keep track of my business, and for ease...
I love my Auto Trackers software package. I allows me too keep track of my business, and for ease of billing & for the ability to easily mail out service reminders !! My track record for response from average of every 10 mailers sent out has be 4 to 5 calls for appointments (That's almost 50 % !! Keeping tack of my inventory & flexible pricing options for labor & parts is excellent. Bob Barsony (the owner) has always made himself available and has, over the years, been exceptionally helpful considering when I first started with Auto Tracker I was not at all computer savvy ! I have recommended Auto Tracker to several other shop owners and they love it and can't thank me enough for introducing them to Bob.
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Great Service Writing Program
Reviewed on 21/04/2016
I started my own auto repair business in 2000. I was introduced to Auto Tracker at a Long Island...
I started my own auto repair business in 2000. I was introduced to Auto Tracker at a Long Island Gas Retailers Association trade show.
After being given a demo, I decided to try Auto Tracker at my shop.
I have been using it ever since. The program is very user friendly and has everything i need to run my business.
Bobby and his team are always there for us whenever we have any problems or questions.
I would highly recommend this program to any auto repair facility.
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exceptional;easy to use;
Reviewed on 18/04/2016
all pros;we have used auto traker since January 1999;aaa plus prouduct;could'nt have a better...
all pros;we have used auto traker since January 1999;aaa plus prouduct;could'nt have a better prouduct;keeps getting updates to keep up with the automotive industry;bob barsony is exceptional ;understanding with any questions you may have;if you were to grade this prouduct;i would give it a 10 out of a possible 10;no other program comes close;thanks bob
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Nothing short of amazing!
Reviewed on 24/03/2016
There really are nothing but great things for me to say about this software. Bob and Lou have...
There really are nothing but great things for me to say about this software. Bob and Lou have helped me through the years dating back to when I first opened up and have always been extremely helpful. As far as software goes, AutoTraker is top notch. It's easy to use and very adaptable to your needs. I would highly recommend them to anyone.
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outstanding product
Reviewed on 26/05/2016
I have worked with and tried several other shop management software products but found Autotraker...
I have worked with and tried several other shop management software products but found Autotraker to be the best overall. Their ease of use and from the customer tracking to inventory control to daily and quarterly reports, the products makes tedious tasks very simple and quick.
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Very user friendly- Simple and effective- Great for small or large business operations.
Reviewed on 30/11/2015
I have spoken to other business owners who use different software and turned them onto AutoTracker...
I have spoken to other business owners who use different software and turned them onto AutoTracker and have been very happy since.
I like the simplicity of filing. You cant forget the team working hard behind the scenes! They are always helpful and pleasure to deal with.
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BEST AUTOMOTIVE SHOP WRITING SOFTWARE I HAVE USED IN 20 YEARS !
Reviewed on 25/04/2016
WE STARTED USING AUTOTRAKER PLUS IN 2004. NOT A PROBLEM SINCE 2004 AND TOP NOTCH SUPPORT.
THE...
WE STARTED USING AUTOTRAKER PLUS IN 2004. NOT A PROBLEM SINCE 2004 AND TOP NOTCH SUPPORT.
THE SUPPORT IS THE BEST THING ABOUT AUTOTRAKER
LOVE THE REMINDER SYSTEM AND HISTORY FUNCTIONS.
THESE GUYS MAKE ME LOOK GOOD
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Nothing but positive. Been using it for years.
Reviewed on 04/04/2016
Great software, user friendly, very detailed and completely compatible for what we do here at our...
Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well. The guys are knowledgeable and extremely helpful. Highly recommend.
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The program always works
Reviewed on 14/04/2016
I've been using AutoTracker since 2002 and it's been reliable, easy to use and has a lot of useful...
I've been using AutoTracker since 2002 and it's been reliable, easy to use and has a lot of useful features. Great customer service, they always answer the phone and answer my questions with great support.
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Easy to use software.
Reviewed on 18/04/2016
Easy to use software, We do all our billing and estimates with this software, now we can even send...
Easy to use software, We do all our billing and estimates with this software, now we can even send our bills, estimates and service history through e mail. Great customer service.
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Great program
Reviewed on 20/10/2016
This is a great company always thinking to better the product.
They always get input from the...
This is a great company always thinking to better the product.
They always get input from the field to improve
Rob and the guys are alway there to help if there is a problem
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Excellent service
Reviewed on 21/10/2016
Bob provided good professional service and resolved the matter in an timely manner. It was a...
Bob provided good professional service and resolved the matter in an timely manner. It was a pleasure working with him and I will definitely call him with any future issues.
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The program is user friendly. Extremely intuitive.
Reviewed on 28/04/2016
This program can be tailored many different ways that benefit the user. The range of options that...
This program can be tailored many different ways that benefit the user. The range of options that are provided when completing a task allows the user to make it personal.
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AutoTraker is the best!
Reviewed on 10/05/2016
Easy to use and excellent customer service. Rob and Lou are always there when you need them, ...
Easy to use and excellent customer service. Rob and Lou are always there when you need them, thankfully its not too often because this is great software.
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Great very user friendly
Reviewed on 15/02/2016
I have been using the software since 2008. Very user friendly, we have 3 tire and auto repair...
I have been using the software since 2008. Very user friendly, we have 3 tire and auto repair shops. New user find it easy to learn. Would recommend
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Best POS auto shop software
Reviewed on 06/01/2017
Great software very easy to use. Back office support is there ever time it's needed. Even though...
Great software very easy to use. Back office support is there ever time it's needed. Even though very rare its good to know its there. Thank you
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I LOVE USING AUTO TRAKER!!!
Reviewed on 05/04/2016
THIS IS BY FAR THE BEST SOFTWARE I'VE USED IN MY AUTO REPAIR SHOP. THE PRODUCT WORKS AWESOME,...
THIS IS BY FAR THE BEST SOFTWARE I'VE USED IN MY AUTO REPAIR SHOP. THE PRODUCT WORKS AWESOME, CUSTOMER SERVICE IS BEST. ITS VERY EASY TO USE.
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great experience
Reviewed on 28/09/2016
great experience. the team is very helpful. system ease to work.
customer support really quick...
great experience. the team is very helpful. system ease to work.
customer support really quick response.
amazing software.
BOB IS THE BEST