NAPA TRACS

4.2 (249)
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Web-based platform for automotive repair shops

Overall rating

4.2 /5
(249)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
4.4/5

80%
recommended this app
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249 Reviews

Chelene
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy with Napa Tracs

Reviewed on 01/06/2022

Wonderful

Wonderful

Pros

I like the conveinence the service, and the simplicity of it!

Cons

Not ideal to what is being used now. Napa Tracs makes more sense

Eric
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent automotive shop management!

Reviewed on 01/06/2022

I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is...

I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is great!

Pros

Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.

Cons

System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.

Alternatives Considered

Manager SE

Reasons for Switching to NAPA TRACS

Better integration as a Napa Auto Care Center.
Robin
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The old Napa Tracs worked , this doesn't

Reviewed on 01/06/2022

It actually ruins parts of my day, every day , try having a customer standing in front of you...

It actually ruins parts of my day, every day , try having a customer standing in front of you waiting for 3 estimates. I go to O'Reilly's website and look up the parts faster and type them into the Napa Tracs estimate or I would be here all day....

Pros

This category is asking for 40 words on what I like. I don't have 40 words. I have been in the automotive repair business for many years. there is nothing about this software that works for this business. Why fix what wasn't broken.

Cons

Work orders not easy to access, parts look up is way too complicated !!! I worked for Napa for 10 years so how to, and part numbers are not a problem for me. Takes the fast pace out of a a fast paced shop, the parts availability is like looking for gold, time consuming. Go look at O Reilly's website, please Simple, informative. The old Tracs had its flaws, but was very workable( daily I deal with at least 10 invoices a day.). . click on an invoice and go. Now you spend literally 3 minutes trying to get the invoice to alphabetize. Just to open it.

Jim
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Jim TRACS Review

Reviewed on 07/06/2022

It is ok

It is ok

Pros

We use the Work Orders, Invoices, Purchase Orders

Cons

Finding a part used with a customer by description would be nice

Carolyn
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NAPA TRACS is an easy program to learn and maintain. We use it in a company with multiple...

Reviewed on 04/04/2018

Pros

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

Cons

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

Response from NAPA Auto Parts

Carolyn, I am going to have support contact you. There is no reason for a saved Work Order to have a part or price changed.

Michele
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

napa tracs review

Reviewed on 07/06/2022

I have introductory pricing and ProDemand at a good price as a bundle So that has been a good...

I have introductory pricing and ProDemand at a good price as a bundle So that has been a good but once the price goes up I will end up paying for software features I don't use If there was a simple version available for a cheaper price with less features but still ties into Napa Tracs

Pros

1. ease of ordering Napa parts
2. plate and vin scan into work order

Cons

The software is cumbersome and difficult to learn for a small auto repair shop
we dont use 75% of the features

David
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product!

Reviewed on 07/06/2022

This is an all in one program.

This is an all in one program.

Pros

Ease of use and very easy to train others to use.

Cons

None, there is nothing at all that the NAPA Tracs people won't due

Alternatives Considered

Shopmonkey, Shop-Ware and AMS Protractor

Reasons for Choosing NAPA TRACS

Try something different

Switched From

Manager SE

Reasons for Switching to NAPA TRACS

Cost and program abilities
Steven
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Repair Shop Software Available

Reviewed on 24/05/2022

Tracs has increased our average repair order, helped us increase our productivity, helped us be...

Tracs has increased our average repair order, helped us increase our productivity, helped us be more profitable on both parts and labor and helped us retain our customer base.

Pros

Multi location software we have 14 locations; recommended services; service history; easy of creating multiple estimates; available reports to analyze business; inventory control; being able to separate types of sales, batteries, tires, oil, labor, parts, towing, etc.; electronic ordering of parts; windows based for ease of learning

Cons

I am had pressed to write anything about what I dislike there is very little. The only thing I can say is Tracs has lost invoices but I am not 100% sure it is the software's fault most likely internet interruption issues from client to server.

Dominic
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

good product

Reviewed on 17/08/2023

very good and support is helpful when needed

very good and support is helpful when needed

Pros

all of the integrations with 360 payments and autovitals etc

Cons

sometimes when running updates it loses things and i have to call support to get them back

Luis
Luis
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

stuck in the past

Reviewed on 03/06/2022

it works great for what is needed from it but new innovations would be nice

it works great for what is needed from it but new innovations would be nice

Pros

the program is user friendly easy to use and quick to learn

Cons

the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process.

Paula
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

After receiving a new territory rep for Tracs, we are much more at ease with the program.

Reviewed on 08/04/2018

Pros

Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup.

Cons

Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA.

Response from NAPA Auto Parts

Hi Paula,

We have averaged (3) updates a year to the application.

We gather changes for future development from our customer base. The majority of these are from our User Group Meetings as well as our online training sessions. We also get them from our Support Staff based upon customer request. We compile those and look at what makes the most sense for the majority of our customer base.
I agree, the ¿Calendar¿ in Legacy TRACS is hard to use. We are currently redesigning how it looks, operates and integrates to other products. Google Calendar is a good suggestion.

Charlie
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Workhorse Software with a broad range

Reviewed on 28/08/2021

Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and...

Our shop has used three other major competitor software systems. We are a NAPA Auto Care Center and after a ton of problems with catalog integration in a major cloud based competitor we switched to Tracs Enterprise. We have Integrated AutoVitals with text to pay features and did not miss a step.

Pros

As the title states TRACS is an application that will do heavy lifting for organizations of any size. The set of features and capabilities exceeds my ability to master them. I do know that when and if we need to extend the software or add a capability its likely a phone call or two away. The support folks screen share and work through issues very well.

Cons

I will welcome when TRACS moves to the cloud. The ability to login from the road and work up a quote or run reports is hampered by the server based application. Its not impossible but requires a 3rd party applications.

We would also prefer to have more control over the appearance of invoices and estimates to create an updated look.

Amy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Napa Tracs

Reviewed on 25/05/2022

Finding warranties , old notes - the way it keeps track of vehicle history has been a huge...

Finding warranties , old notes - the way it keeps track of vehicle history has been a huge blessing as opposed to going through papers in the cabinet, also it saving where the part came from. Its the best.

Pros

Ease of use is my favorite thing about it, though I would change 1-2 things if I could. Item history has got to be my favorite tab, also I love the convenance of transferring parts directly to the work order from Napa pro-link or parts tech.

Cons

I miss the freedom we had to enter something as simple as : Dump trailer , gooseneck trailer on the pre- 3.0 version of tracs , though it did still require a year to be entered in which I usually noted 0 year, but also sometimes the customer thinks it unimportant to provide info in which case I used to enter 0 year and Unknown Vehicle into the vehicle info.

Eli
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Needs work

Reviewed on 13/12/2023

Pros

Napa Enterprise is a good software to use to manage small business and easy to use. The work order management is a great system and is a huge improvement from Napa Legacy.

Cons

Big downer is when receiving payment you can only receive one payment at a time and you must type in the amount to receive. Napa Legacy would auto fill in the amount with the customer balance and after receiving payment you could select another customer. Napa Enterprise makes it so you have to exit the payment screen and reload it to select another customer. Slows down receiving to a crawl.

rick
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

owner

Reviewed on 25/05/2022

forgetting how to change some of the settings and spending the time to go thru help screens

forgetting how to change some of the settings and spending the time to go thru help screens

Pros

user friendly, easily manulipulated. ability to set user paramaters

Cons

some screens switch to light type (unreadable)

Peggy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

tracs enterprise

Reviewed on 03/06/2022

So far its pretty good I would recommend it. It has a few glitches as does everything but overall...

So far its pretty good I would recommend it. It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I investigate so by next year I will know even more about it.

Pros

Tracs is generally a easy program to use for beginners and does everything you need in a business to keep customers and production in the office moving along.

Cons

I liked the old way to look up parts, before we switched to enterprise. It was a better system for me and it had a little more information I felt. I also don't like how every time I order something it erases anything I have wrote in my work order where the part listing is. I like to label my parts and it erases any labels I add.

David
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shop management tool that allows me to be successful and profitable.

Reviewed on 10/05/2018

This software allows me to communicate with my customers easier, and allows me to keep track of...

This software allows me to communicate with my customers easier, and allows me to keep track of how profitable and effective I am with using this tool. It also allows me to send emails to customers for authorization as well. Just getting up to speed on the current function but intrigued for the new upgrades.

Pros

The ease that allows me to order parts from my primary vendors quickly without making a call which would delay my day. Upgrading from what was in Legacy version to the newer Enterprise version is one of the best things to occur. No longer lip service actual live information.

Cons

Currently working to update the calendar to work smoother. A cleaner interaction when ordering parts and having to adjust the PO is a concern. If there isn't a data import taking place then there will be an adjustment process on getting used to adding in customers, unless you have office assistant to help.

Vernon
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great to improve your bottom line

Reviewed on 07/06/2022

Great very happy with Napa tracs

Great very happy with Napa tracs

Pros

Helps add to customer service repair needs

Cons

Need a way to mark job status and estimated repair time

Jim
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

TRACS after multiple years of use

Reviewed on 24/05/2022

Pros

The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase.

Cons

Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up.

Clint
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great System - Easy to use

Reviewed on 24/04/2018

easy to use

easy to use

Pros

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

Cons

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

Ronald
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

owner

Reviewed on 02/06/2022

very positive

very positive

Pros

reporting, sales recording, user friendly

Cons

inventory control, the transfer of old files from old system to napa tracs being incomplete

Jodi
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Napa TRACS

Reviewed on 01/06/2022

Overall experience has been very good. We have used TRACS since the early 2000's.

Overall experience has been very good. We have used TRACS since the early 2000's.

Pros

We like the ease of use with Napa TRACS and the reporting features and reports are helpful in looking at numbers.

Cons

There are a few little things I would like changed but understand that the company has to go with what the majority use. I would like to see easier payment entry when entering fleet payments and full options for payments on the invoice screen.

daniel
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

average

Reviewed on 03/06/2022

Average at best

Average at best

Pros

integration with prolink and repair link

Cons

Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts. super often super bad

Toby
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

glitchy program

Reviewed on 07/06/2022

over all I do like tracs and plan to continue using it however I do feel that the program could be...

over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the bugs were worked out of it

Pros

I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals

Cons

tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen

Josh
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Worth the money for a simple automotive management system

Reviewed on 29/09/2023

Overall the product was very easy to use and user friendly. Would recommend

Overall the product was very easy to use and user friendly. Would recommend

Pros

The simplest and easiest to see and understand estimating software I found

Cons

I feel like they are a little behind on technology and I have to have an additional program to do everything I would like such as DVIs.