NAPA TRACS Reviews

Ease of use and very easy to train others to use.

None, there is nothing at all that the NAPA Tracs people won't due

We are a growing company and Tracs has helped us with our growing pains. We've been using Tracs for just over 3 years and there are many features we haven't utilized yet, but are looking forward to using. One of my favorite features is the subestimate. You can create as many as you need under one work order and using ProDemand estimating makes it easy for even office staff to create estimates.

When you accept partial payment on an invoice, it prints the payment type and amount on the invoice, but it also prints PAID in bold letters next to the total. There is no balance printed. There is no ability to apply bulk payments to individual invoices without going into each invoice and accepting payment. Also, I wish there was something in the Customer Account Summary that indicated which invoices were paid and which are outstanding. The statement seems to only apply it to the oldest invoice, even if you apply it within the invoice instead a bulk payment.
RepairLink doesn't support Heavy Duty through Tracs.

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Shows another workstation in WO when they are not
Unable to edit Part number
Shows zero communication to order (1 on RO, 0 on PO; none in stock)
If unsaved "New" RO is Open, will Default to that one when trying to start another New RO
Anytime a RO is started, it should generate an appointment block
Under "Appointments" tab, allow limiting to a single day.
Receive all open PO’s at once
Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up
Put key tag number box in appointment window
An option to not print “repair notes” on job ticket
Merging vehicles sometimes erases the history of vehicle moved
Better highlighting of which Sub-Est is open
When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order)
Canceling a RO should delete the appointment
When adjusting price, amount does not highlight.
Needs more info when VIN decoding (is it 4X4 for example)
Automatically save and close a RO after __ (20?) minutes of inactivity.
Show how the backup is progressing
A real nice addition, be able to highlight text
At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all
updates to a RO to be lost.

Multi location software we have 14 locations; recommended services; service history; easy of creating multiple estimates; available reports to analyze business; inventory control; being able to separate types of sales, batteries, tires, oil, labor, parts, towing, etc.; electronic ordering of parts; windows based for ease of learning

I am had pressed to write anything about what I dislike there is very little. The only thing I can say is Tracs has lost invoices but I am not 100% sure it is the software's fault most likely internet interruption issues from client to server.

The ability to import parts from vendors other then Napa including Dealers is a great feature. Having all of my pervious repair order in one place that is easy to search is also great.

I would like the see the ability to set an item as bulk to save time on inventory. When I order bulk oil from Napa I have to order outside of tracs then manually enter the quantity. If I order the oil through tracs it will show that the bulk item's part number has 1 on hand with a total price for say 55 gallons. If you enter that number on a customer repair order it will sell them all 55 gallons when they only need 5-6 quart. I would be nice to tell the software that such and such a part number is a bulk item and to sell it by the quart and have the software calculate the price per quart from the total.

NAPA Tracs allows me to write repairs orders quicker and that allows to help customer's quicker. It has allowed to keep track of inventory and parts ordering. It also helps me track efficiency in the shop. When calling support they have always been helpful in resolving my issue quickly.

I would like to see a better VIN decoder in the pro link portion of tracs. I would like to see easier ways to generate reports. I would also like to see a better parts return function in Tracs.

It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc.

I do not like the coloring on the screen. I liked to be able to easily see when parts were following the pricing rules. I also do not like how the appointment screen looks. It would be nice to be able to see a preview of what the ro is for. I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Keeping up with invoices and keeping up with mechanics that does the jobs

The pricing on Tracs does not match the over counter price at my local Napa store, Tracs is always not responding Tracs does not look up vin numbers right, Tracs is very slow

Very basic and simple to use for invoices. Not easy for communicating with customers

Never update very simple system does not keep up with the times.

I love the Enterprise reports to see where our money is going.

The invoicing side is slow to many steps, mouse clicks

I have never used another shop management system before TRACS, the update from TRACS Legacy to TRACS Enterprise went well overall. I had more headaches updating our 3rd party integrated services than the TRACS update itself.
New schedule view is great.

Why was the in program browser build on Internet Explorer instead of Edge, Chrome, or Firefox? With IE any time the browser hangs it freezes the whole program.
Auto linking of Tech-Bay, or allowing the schedule to view by tech instead of by bay.
Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order.

reporting, sales recording, user friendly

inventory control, the transfer of old files from old system to napa tracs being incomplete

Easy to lookup customers by name, vin, number, tag

The software in my opinion could be a lot better. Orders sent on po; store says they never received the order. I have transferred items to recommend service and it will not be there. Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle. Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins. The list is to long to keep going.

Parts lookup to invoice integration. Payment processing via 360 integration. Customer history. Back Office integration with Quickbooks and TRACS.

Program seems to slow during use during the day. Do not like having to restart server this frequently. No other programs we use require this. TRACS should be able to fix their "Memory Leaks" issues. Would like a more robust time clock capable of tracking payroll similar to Labor profit management.

I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals

tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen

85% good 85% good 85 % good 85 percent good

Cons for software, I had two locations so when I go to invoice someone and accept payment it automatically fills in the blank on how much they should pay. however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely screwed me out of money when one of my employee's accept a payment and they don't accept the right amount. because of a software glitch.