Emitrr

4.8 (137)
Write a Review!
Customer engagement platform for local business owners

Overall rating

4.8 /5
(137)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.9/5
Customer Support
5.0/5

99%
recommended this app
Sort by

137 Reviews

Randy
Randy
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big Emitrr Fan!

Reviewed on 07/09/2022

Dedicated team of professionals; always willing to go above and beyond to help customers. Great...

Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

Pros

Ease of use.. SMS templates.. chat bot feature.. call recordings

Cons

Settings UI could be a bit more user friendly.. but not hard to learn

Alternatives Considered

Podium

Switched From

Grasshopper

Reasons for Switching to Emitrr

Support was great and they really worked with my to customize services to what I needed.
Mindy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love Emitrr!

Reviewed on 19/08/2024

10/10 - they are very responsive and love hearing ideas of how we will use it and what additional...

10/10 - they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful.

Pros

Ease of use and addresses so many needs we had for our office! Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. Support staff has been extremely responsive and helpful getting us set up.

Cons

Our experience has been excellent I haven't found anything I don't like.

Neil
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Emittrr for Staffing Agency

Reviewed on 25/06/2024

We use Emitrr to communicate with our associates. From the beginning of the application/ inquiry...

We use Emitrr to communicate with our associates. From the beginning of the application/ inquiry process, to following up to make sure they show up on site. Easy as a Text message!

Pros

Emitrr is as easy to use as text messaging.

Cons

I think it's pretty expensive. Considering that text messaging is free from any cell phone carrier, and that I don't really use any other features, $85+ a month is pretty high.

Garry
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I've tried 4 different platforms, Emitrr has worked the best for me

Reviewed on 17/11/2023

The support staff has been very receptive and efficient discussing my requests and needs

The support staff has been very receptive and efficient discussing my requests and needs

Pros

very convenient, easy to navigate the platform, connected to my phone app and email for notifications.

Cons

only that I had to wait for some of the features that I requested to be implemented, but fortunately this did not take an exorbitant amount of time.

Joanne
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very useful tool

Reviewed on 15/03/2024

It was an easier transition than I thought it would be. There are a lot of bells and whistles that...

It was an easier transition than I thought it would be. There are a lot of bells and whistles that we don't use like scheduling calls. (I'm sure I'll be using that as our business expands.) Overall it is a good tool is very useful.

Pros

The ease of use so far, I'm still getting used to it.

Cons

The process for Mass texts is lengthy; it should be shortened. Having to enter contacts one at a time is time consuming. (I may be doing it wrong).

Antoinette
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 13/06/2024

Pros

I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional.

Cons

Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations.

Bronwynn
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Product

Reviewed on 23/08/2024

have used it for over 2 years and love it

have used it for over 2 years and love it

Pros

I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number.

Cons

I don't really have any complaints. We've been using it for a while and haven't felt the need to switch.

Linda
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service!

Reviewed on 31/07/2024

my experience was great and quick he resolved my problem very quickly

my experience was great and quick he resolved my problem very quickly

Pros

The person that helped was very friendly and patient with me.

Cons

nothing to complain about everything went as well as expected

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great HIPAA compliant patient engagement and scheduling tool

Reviewed on 04/06/2024

Excellent product with great customer service

Excellent product with great customer service

Pros

Automatic translations to other languages, desktop and app interface, ease of use

Cons

Nothing, its great. There are no issues.

Betsania
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Messaging Platform Out! Save the time on researching and comparing this is it...!

Reviewed on 22/07/2024

Pros

You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.

Cons

So far honesty we can not complain, the team is always a phone call away.

Alternatives Considered

Textedly, Text Request, Twilio and EZ Texting

Switched From

Zipwhip
Jamie
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great texting system with excellent customer support

Reviewed on 30/03/2023

[sensitive content hidden] are the people we have been dealing with and they are super professional...

[sensitive content hidden] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization.

Pros

There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis

Cons

Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you!

Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Efficient!

Reviewed on 05/06/2024

Pros

I like the ease of setup that was involved as well as the efficiency of the program for daily use. Customer service is excellent and response time is fast!

Cons

Honestly, Emittr currently meets all of needs so we have been pleased with all of it's functions.

Robyn
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply the Best

Reviewed on 24/05/2024

Pros

Platform is very easy to use without glitches compared to other SMS platforms I've used. Customer service is quick and efficient! Pricing is great!

Cons

I can't think of any cons at this point for the product.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Emitrr

Reviewed on 20/04/2024

Pros

Easy to use. Mass messages. Personalized signature.

Cons

cant make calls

Marla
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Emitrr Rocks

Reviewed on 21/03/2024

Pros

I am very pleased with the kind and efficiency I experience whenever I reach out with a question or help request.

Cons

Not sure if I have one at the moment to share

Tammy
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

wonderful product and service

Reviewed on 27/07/2023

Pros

ease of use part of our daily interactions

Cons

no cons!!! Everything is great to use. Would recommend to all who need this product

Vanessa
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Staff is very responsive

Reviewed on 17/08/2023

Pros

I love that the team is very responsive and always keeping me updated when I have any requests.

Cons

I wouldn't necessarily say this is a con, but Emitrr is constantly evolving. So let's say a feature isn't available today, it may in a few months. However, I would say it's more on a pro because they always strive to improve.

Naomi
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

5-Stars

Reviewed on 12/07/2023

5/5 stars

5/5 stars

Pros

I like scheduling my texts for associates the day before they need to be sent!

Cons

Searching for specific messages that could not be found by typing individuals name.

Michael
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emitrr is a great choice for nonprofit organizations

Reviewed on 26/04/2023

One of the things that sets Emitrr apart from other services we considered is the amazing customer...

One of the things that sets Emitrr apart from other services we considered is the amazing customer service. When we had trouble setting up a text campaign, three of their employees helped us, and their whole team worked very hard and very quickly to solve the problem and implement the campaign. Every question I asked was answered. They really went out of their way to be helpful and kind. This was especially comforting to me as a new user without much technical knowledge. I felt/feel that they are always willing and ready to go out of their way to serve their customers. I highly recommend them.

Pros

The dashboard is simple and easy to use. The tools contained therein opened up a whole new world of communication to our medium-sized nonprofit organization. We just started using it, but were able to reach so many people directly, which we haven't been able to do before. We will also be using it for student communication, which we are very excited about. I also love how we are able to interact with our constituents much more easily.

Cons

I can't think of any at this time... so far it is very easy to use.

Jason
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emitrr is a winnrr!

Reviewed on 10/05/2023

I can’t say enough good things about Emitrr. In a short time it has had a noticeable impact on our...

I can’t say enough good things about Emitrr. In a short time it has had a noticeable impact on our business.

Pros

So very easy to use and to train our teams. Tons of features for the price. Tremendous value!

Cons

Can feel like a work in progress but when I reach out to them they are so quick to respond and start working on new features.

Stephanie
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emitrr is user-friendly, an intelligent design

Reviewed on 19/04/2023

Positive! What a great, user-friendly design.

Positive! What a great, user-friendly design.

Pros

I love how simple the design is. Everything is very intuitive and easy to navigate. I appreciate that everyone in our office can see the messages that are sent, and that they can even be assigned to certain parties. We are able to work more quickly and efficiently due to this, if someone sees the text come in first, they can handle the response immediately.

Cons

The only complaint I have is that the yellow color does not contrast very much with the white, so sometimes it is a strain for my eyes to make out. It is a small problem though, as I do enjoy the bright color.

monica
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Emitrr Review

Reviewed on 03/10/2023

Pros

I like that it's very effective in getting information out.

Cons

The way messages are priced is a little confusing.

Jessica
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great messaging software with the best customer service

Reviewed on 06/03/2023

Amazing and keeps getting better.

Amazing and keeps getting better.

Pros

Emitrr has been my favorite messaging software we have used in our office. The ease of sending mass messages to our associates is amazing. The way to personalize messages and filter them within different groups. By far, the best thing about this software is the customer service. Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.

Cons

There are no major concerns. Software is simple and works well.

Kayla
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Always so helpful

Reviewed on 15/03/2023

Emitrr has been great! They are always so helpful and responsive when I reach out. They also follow...

Emitrr has been great! They are always so helpful and responsive when I reach out. They also follow up to make sure we don't have any additional questions or concerns.

Pros

I love having the texting indicators to make sure our internal staff aren't texting the same employee.

Cons

Having to search each group list for a contact that I need to remove. I wish there was an easier way to do that.

Austin
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best texting app we have used thusfar

Reviewed on 14/02/2023

It has just been great! No other way to describe it.

It has just been great! No other way to describe it.

Pros

The auto-reply, Review Request, and Mass messaging are essential for our business and Emitrr handles all of this flawlessly. It was extremely easy to import all of our old contacts and start with our same number, but a more fluid app.

Cons

My only complaint would be the number format, and that is not a real problem. I am just used to having parentheses around the area code.